How does Best Buy stay in business (or at least the Mira Mesa location)? Walked in and witnessed three employees chatting it up at the front of the store. Zero acknowledgment so I walked over to the TV section thinking someone would be there to help me buy a TV. Nope. Walked around in the TV area for 10 min and finally saw one person assisting a customer while five other customers were looking at TVs with no assistance. I waited for an additional five minutes and saw the three employees at the front chatting it up again so walked out. If this is part of Best Buys get well plan. Good luck. Customer service is not in their vocabulary. I will not be doing business here again.
Buyer Beware while shopping at this BB location. It’s not like others. We purchased something expensive and it had a 15% discount if purchased through BB CC. My husband asked the cashier if he could look up his CC and charge it (BB does that). The Deceitful employee instead proceeded to file a new credit card without informing that’s what he was doing or asking for consent. When the new card offer appear on the screen, we immediately realized what he did and confronted him. he continued to lie, saying it’s just that the BB now has a new card. Does he think we were born yesterday?
We cancelled the new CC request with the bank, but Best Buy’s deceitful employee had already done a hard pull with a credit bureau. Buyer beware since some employees in this location operates like dangerous destinations where American values or honor code doesn’t apply. It’s unfortunate since the other gentleman (a different employee) who sold us the meta headgear was so nice and helpful. I think the bad apple might even stole that other employee’s commission.
We are considering to have a formal complaint filed.
Tried to have an installation done here but was turned away because the 3 technicians were too busy playing cards
This review is for best buy as a whole not just this location. Extremely bad delivery. I am not returning because of a best buy bargain exclusive. I can't set up a delivery time and they show up when I am away. The warehouse is less than 5 miles away and they won't redelivery on the same day.