Best Buy San Francisco (13th And Harrison St.)

I bought a floor model TV from Best Buy, fully understanding that it was a floor model, and I even purchased a warranty for extra peace of mind. The problem was not the fact that it was a floor model. The problem was the complete lack of communication, consistency, and customer support throughout the process. First, we were given multiple pieces of incorrect information by employees. We were initially told the TV could be delivered for free, which influenced our decision. Then, when we arrived to pick it up, we were informed that transporting it ourselves would be entirely at our own risk, something that absolutely should have been communicated upfront. Naturally, we were uncomfortable transporting a large floor model TV under those conditions, so we tried to move forward with the free delivery option we had originally been told about. At that point, the offer was suddenly retracted. On top of that, when we arrived to pick up the TV, it was missing necessary pieces. Mistakes happen, but what made the situation genuinely frustrating was how impossible it was to get help remotely. Calling the store leads to a terrible AI phone system. After repeatedly insisting on speaking to an actual person, I was put on hold for 20 minutes, redirected to an offsite support center, put on hold again, and eventually disconnected. No one provided a clear answer or meaningful support. What made the experience even worse was the attitude from some of the employees. Instead of trying to help resolve the situation, it honestly felt like they were more interested in having us return the TV and leave empty-handed because it was easier for them. In the end, I had to drive back to the store again just to resolve issues that should have been handled with basic communication and customer service. This could have been a good experience. I understood the risks of buying a floor model and was willing to work with that. What I was not expecting was inaccurate information, poor communication, inaccessible support, and employees who seemed uninterested in actually helping. Based on this experience, I would seriously hesitate to spend money at this location again.

Muy mala atención

Doesn't have as much as it used to, but the customer service is still there.

Trying to find out if they have a Breville Smart Oven in stock at this location. Instead of asking a real person they have a idiot AI bot sending you in circles on the phone. Automatic F for customer service. I will be buying my oven elsewhere. I do not recommend this business