Big shout out to Alex in the printing section. Professional, knowledgeable, friendly and courteous.
Years ago, I had very bad service there. I am glad I gave them a second chance. Definitely a different experience with great customer service at the customer service desk, helpful warehouse guys, and Alex!
Take serious products under warranty.
Some staffs are unfriendly
Response from Best Buy
June 16, 2026
Thanks for sharing this review. We're concerned to hear that the service you've received hasn't always met expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/UuZoqP), Twitter/X (https://bby.me/403oM1), or Instagram (https://bby.me/CCXH7V). Please include the Google Review reference number #173341 when reaching out.
I walked through the store one time and when I got to the display of flat screens TVs, I was told to "snap out of it" and what I thought was a joke was actually a rude rent a cop who could not specify exactly what I should snap out of. Was I too excited?! What am I suppose to snap out of? Extremely rude encounter followed by "or you can get out"
Drive down your sales long enough to lose your paychecks not to mention I was secret shopping.