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Best Buy San Francisco (13th And Harrison St.)
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy San Francisco (13th And Harrison St.)
How do I check product availability at the San Francisco (13th And Harrison St.) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Francisco (13th And Harrison St.) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Francisco (13th And Harrison St.) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Francisco (13th And Harrison St.) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(8073 reviews)
Andrew A
June 27, 2026
5 out of 5
It's best buy.
Tofik M
June 26, 2026
1 out of 5
I had a very disappointing experience at this Best Buy today.
I came to buy an Insta360 camera and asked an employee (an Asian male, unfortunately I don't remember his name) if the item was in stock. He told me it was in the warehouse, but said it could take anywhere from 5 minutes to 3 hours to bring it out. Since I had a flight later that day, I politely explained that I needed a more realistic estimate so I could decide whether it was worth waiting or if I should buy it somewhere else.
Instead of trying to help, he repeatedly gave the same vague answer and was dismissive throughout the conversation. After I continued asking for a reasonable estimate, he eventually refused to sell me the product at all and basically told me, "If you don't like it, don't buy it."
I understand that warehouse retrieval times can vary, but refusing to sell a product simply because a customer asked for a realistic timeframe is completely unacceptable. I expected much better customer service from Best Buy.
Response from Best Buy
June 26, 2026
Hello,
Thank you for the review. We understand your concern with the wait time for a product.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 178476
joanne g
June 22, 2026
5 out of 5
Big shout out to Alex in the printing section. Professional, knowledgeable, friendly and courteous.
Years ago, I had very bad service there. I am glad I gave them a second chance. Definitely a different experience with great customer service at the customer service desk, helpful warehouse guys, and Alex!
Simion K
June 20, 2026
2 out of 5
Take serious products under warranty.
Response from Best Buy
June 21, 2026
Simion,
We want you to have the best experience possible when looking for support for a warranty or plan. Hearing this was not the case is concerning and we'd like to offer any support that we can. Please send a private message to us and reference Google Review 175155.
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