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Best Buy San Francisco (13th And Harrison St.)
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy San Francisco (13th And Harrison St.)
How do I check product availability at the San Francisco (13th And Harrison St.) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Francisco (13th And Harrison St.) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Francisco (13th And Harrison St.) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Francisco (13th And Harrison St.) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(8025 reviews)
M. M
April 14, 2026
3 out of 5
If I were only reviewing BestBuy, the corporation, this would be a one-star review. I had major issues with my delayed pre-order of a Samsung S26 Ultra. (This isn't the first time I've had delivery/pickup issues with BestBuy.) I contacted BestBuy several times by phone, online chat, and in person for more than a week PAST the date I was supposed to get my phone. At no time did any rep give me any information other than 'Sorry, we are working on it.' This is despite BestBuy having already charged my credit card and having delivered orders placed after mine for the exact same phone! In other words, they were skipping over my order. I think the only reason I got it when I did is because I asked a manager to email me with an explanation. I never received that email, but later that day I finally got a notice it was ready for pickup, just a couple of hours before I would have canceled my order and filed a complaint with my credit card company.
This isn't a one-star review because of the courtesy and patience of the folks at the San Francisco store. They did the best they could considering how unhelpful corporate BestBuy is. They also made sure the rebate for my trade-in phone was processed right away. So, my recommendation is: Don't pre-order from BestBuy unless you are willing to hound them for several days about delivery. If the price is right for something in stock, then yeah, get it at the Harrison St store in SF, as there are some outstanding employees there!
Response from Best Buy
April 14, 2026
We understand the frustration when your order takes longer than expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/2TbM7q), Twitter/X (https://bby.me/bC7cFd), or Instagram (https://bby.me/gaio5X), and mention your Google review, 141559.
BC R
April 13, 2026
2 out of 5
Waiting 20 minutes to find someonw to unlock a $50 item. absurd
talk to two employees neither of which has the key to the $50 item
Eventually go to the front desk. They'll call someone to get me the key to get the item...
This is for a fairly cheap pair of headphones
Response from Best Buy
April 13, 2026
Hello,
We appreciate you taking time out of your day to share your feedback. Having to wait for an employee to unlock an item can be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/SChh45), Twitter/X (https://bby.me/BkwH2Q), or Instagram (https://bby.me/CQj5bo). Please reference Google Review, #141235.
Henry C
April 13, 2026
3 out of 5
The store has a good selection of electronics and the staff are generally helpful when you have questions. However, it can get pretty crowded on weekends, making it hard to find what you need or get assistance right away. Overall, it's a decent place to shop for tech, but be prepared for a bit of a wait.
Coppola M
April 06, 2026
5 out of 5
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