Best Buy San Francisco (13th And Harrison St.)

Couldn't be worse. Workers just pretend you don't exist.

Unfortunately, I got extremely bad experience with this store. Empty store, a lot of assistants around and everyone just hiding from help. I want to buy another Starlink for company, that's it. Usually takes me about 5-10 minutes. This time I had to wait on a checkout to ask a guy from there about assistance. He said he will call someone as "everyone is busy". Spotted couple of workers around busy on their phones but no one who actually came to help me. So bad.

You should eat baklava if you come to the Best Buy. Don't forget to turn the corner.

I am a loyal customer of this branch’s Geek Squad. They have helped me tremendously over the years. However, the last time I went there to have my desktop repaired, they erased all my files, including pictures and videos of my deceased father. When I complained, they shamelessly tried to convince me that there had been no files on my machine. They then offered to perform a deep recovery process, which they said would take a few days. After the deep recovery, they claimed to have “recovered” some of my files. In reality, none of the recovered files would open; they were corrupted and lost forever. The Geek Squad employee then asked me to sign a document stating that my machine had been repaired to my satisfaction. Of course, I refused and took my machine to leave. At that point, that horrible excuse for a human being had the audacity to call security on me—for taking my own machine home after they had ruined my files. This was very, very wrong and completely inappropriate on all levels.