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Best Buy San Francisco (13th And Harrison St.)
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy San Francisco (13th And Harrison St.)
How do I check product availability at the San Francisco (13th And Harrison St.) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Francisco (13th And Harrison St.) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Francisco (13th And Harrison St.) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Francisco (13th And Harrison St.) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(7845 reviews)
Peter Q
September 12, 2025
1 out of 5
Geek Squad: I called Geek Squad on Sep. 9th because I wanted to know what they would charge to replace the battery in my Lenovo Yoga Laptop. The said $59.95 service fee + the battery. I made an appointment and took an uber down on Sep. 11th. When I got there they told me I needed to bring in my own battery plus join Geek Squad for an annual fee of $195.00. BIG WASTE OF MY TIME AND $32 in transportation costs. I had just recovered from Covid and needed my laptop fixed ASAP. I had purchased a new laptop at BB as a backup, just in case. I will be returning that $599 purchase tomorrow! Very disgusted!!!
Response from Best Buy
September 12, 2025
Hi, Peter,
Thank you for sharing feedback on your recent interaction with us. It's concerning to know you were unable to have your PC battery replaced as you'd expected. This is not the level of service we aim to provide, and we welcome the opportunity to look into this further for you.
Feel free to reach out to us in a private message or DM on Facebook (https://bby.me/xtogy0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Be sure to mention your Google review 42668.
Jack S
September 12, 2025
3 out of 5
There something about Best Buy that is frustrating: they seem to have a lot of salespeople on the floor but they're never from the department they're stand in. I ask a salesperson I see in cameras about a lens, and they can't help because they actually work in major appliances. The salesperson in the laptop area works in cell phones. The guy in cell phones can't help with selling phones because he's selling cell phone service plans!
Response from Best Buy
September 12, 2025
Good Morning, Jack.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#42511" for reference. You can find us here:
Twitter(X):
https://bby.me/fy3bjo
Facebook:
https://bby.me/xg4wi1
Instagram:
https://bby.me/at33ir
Yusuf A
September 09, 2025
5 out of 5
In and out quickly with my pick up.
Ben C
September 08, 2025
1 out of 5
No one ever picks up the phone. Lazy company.