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Best Buy San Francisco (13th And Harrison St.)
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy San Francisco (13th And Harrison St.)
How do I check product availability at the San Francisco (13th And Harrison St.) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Francisco (13th And Harrison St.) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Francisco (13th And Harrison St.) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Francisco (13th And Harrison St.) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(8103 reviews)
Tracelle C
August 12, 2026
1 out of 5
Lady working the front door very rude I think her name is like Evial or evil something like that no customer service at all !!!!!
Response from Best Buy
August 12, 2026
Hey,
Having a poor customer service experience is upsetting. We would appreciate the opportunity to discuss your concerns further and learn more about what occurred. Please connect with us through a private social media message and reference Review #202250.
Facebook (https://bby.me/0mJGBQ)
Twitter/X (https://bby.me/JNFnVj)
Instagram (https://bby.me/PU394S)
Ting S
August 03, 2026
1 out of 5
The Greek squad was SOO ineffective. There were no one there on Friday and only 1 person on Saturday. Had to wait in line anyway when with an appointment! When called to pickup you have to wait in line (4 people with problems) when it was your turn you were told to wait on the side till someone was available!!!! It did not make sense! You can not stand to wait by the screen door!!! You have to wait at one of the kiosk with best buy ades blasting at you!!!! Never again!!!! There are so many other service provider that will do the job cheaper, faster and friendlier!!
Response from Best Buy
August 04, 2026
Hello, Ting,
Thank you for sharing your concerns with the wait at the Geek Squad in the San Francisco, CA Best Buy location. We understand that having to wait past your appointment time can be difficult. If you would like to reach out to share more on your appointment or store experience concerns please reach out to us on any of our social media profiles below with Review 197847.
Facebook (https://bby.me/QScPEk)
X (https://bby.me/PHXYz2)
Instagram (https://bby.me/gFhLfd)
Nikita N
August 03, 2026
1 out of 5
Worst store ever. If you have an issue assume that the customer service people will not be helpful. Buy from another location. They screwed up my order and instead of trying to fix it they gave the Best Buy corporate number and said go contact them. So maybe remove the Customer Service dept from the store?!
Response from Best Buy
August 04, 2026
Thank you for sharing this experience with us, Nikita. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you.
Please message us with the full details through our social media channels on Instagram (https://bby.me/GfhblL), X/Twitter (https://bby.me/5HzVR0) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 197814. We look forward to hearing from you.
My I
August 02, 2026
1 out of 5
On Sunday afternoon 8/2 at 2pm, Christian pretended like he was going to help me. Walked a few aisles away, took a FaceTime, then started flirting with another employee. Never came back after he said he was going to get me a phone. Heytham then came by a few minutes later and took care of me.
Response from Best Buy
August 02, 2026
Hi,
Thanks for your feedback. It's unfortunate that you had to wait a long time to get help. The experience you described sounds disappointing and does not indicate the level of service we expect. We would like to speak with you more. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 197199 in your message to us.
X: https://bby.me/sECCEH
Facebook: https://bby.me/tmSt07
Instagram: https://bby.me/oHmR7B