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Frequently Asked Questions About Best Buy The Plant
How do I check product availability at the The Plant Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Plant Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Plant stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Plant Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3304 reviews)
Thien T
November 07, 2026
1 out of 5
come to check for some pokemon card at around 9:10am right at store open then i ask cashier do you have any of them instock then cashiers said no then when i leave there someone post a receipt and product of pokemon on online that he/she bought right here after i leave
Response from Best Buy
November 07, 2026
Hello, Thien,
We can understand the importance of accurate inventory, especially when regarding high-demand items.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/xyzLtk)
Twitter/X ( https://bby.me/ROxcDz)
Instagram ( https://bby.me/lzChFZ)
Please be sure to mention your review, #250470.
EAGLE A
November 04, 2026
5 out of 5
We recived great service from best buy today we have to buy new tablets to our field technicians and the team were very helpful
Zach M
November 04, 2026
1 out of 5
Their AI phone agent takes 15 minutes to direct you to a generic overseas helpdesk rather than letting you speak with anyone at store location. The helpdesk says this store location has no operational phone system.
How is a tech store so many decades behind the times?
Response from Best Buy
November 04, 2026
Hello, Zach,
Thank you for taking the time to reach out to us with your feedback. Getting answers to your Best Buy questions should be simple, so we can understand your concern when you are unable to contact a local store. While are stores are unable to receive direct phone calls, we offer several ways to get the information you need. Please connect with us through social media. You can find us on Facebook (https://bby.me/1TR9Iu), Twitter/X (https://bby.me/2AwaFA), or Instagram (https://bby.me/Nhkoc3). Please reference Google Review, #248473.
Hung L
November 01, 2026
1 out of 5
Shaddy refund policy. Dishonest store. Making mistake then blame it on customer.
Response from Best Buy
November 02, 2026
Hello,
Thank you for reaching out. It can be frustrating when you aren't able to return an item. Customers who are not My Best Buy Total or My Best Buy Plus members have a 14 day return policy. Some items will have restocking fees that are explained and agreed to prior to purchase. This information is located on our website and at every register in the store. You can view the Return Policy at the link below.
https://bby.me/BqQjDd
If you are in need of assistance, please send us a message on social media to connect. Please include Google Review 247055. We can be found at:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport