I used the geek squad and the service and results wss outstanding I have decided to renew it when it come time again
Someone impersonated me and picked up two of my orders. I suspect there’s someone on the inside involved. This store doesn’t check IDs for pickups, and someone may also be helping leak my personal information.
Response from Best Buy
May 20, 2026
Hello, Jeremy,
Thanks for leaving a review. It can be very frustrating to have someone pickup your orders. Not all orders require ID to be checked. However we'd be happy to look into this and see what we can do to assist. Please reach out to us on social media. Please include Google Review 154942 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Waited 15 mins for curbside pickup. No one showed up. Had to go inside. Weird attitude as well.
Pushy, pushy, hurry up we're busy! They were nice enough, but very quick, quick, hurry up