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Best Buy The Plant
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Frequently Asked Questions About Best Buy The Plant
How do I check product availability at the The Plant Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Plant Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Plant stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Plant Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3182 reviews)
Ajoy F
February 12, 2026
2 out of 5
I went there to pick up a sound bar I bought online. I had a great conversation with some audio experts there and decided to buy something else. At the pickup window, I told them I didn't want to pick up the speakers I had bought. I was told that the order would automatically be cancelled after a few days. I purchased the store's protection plan and contributed to their charity which trains youth in vocational programs and left. A few days later, I got a notification that the sound bar was picked up and that I was charged for it. I called them but was told that the store didn't pick up phone calls and I had to go there in person to resolve it. I don't have time to resolve a theft or fraud so I didn't go back.
Anh T
February 09, 2026
5 out of 5
Great helps from staffs. Friendly
David M
February 07, 2026
3 out of 5
Still a mess. Features sales but they're out everywhere and it can't be ordered. Display selection inconsistent. Pretty mediocre experience.
Denise P
February 03, 2026
5 out of 5
Best Buy on Curtner in San Jose is a great location and the Staff are exceptional! We went in to purchase a new phone and received the best Customer Service and care from Charlize. Definitely will be returning to this store for our electronic needs. Thank you for a great shopping and cell phone personal service.