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Frequently Asked Questions About Best Buy Santana Row

How do I check product availability at the Santana Row Best Buy?
How do I check my order status?
My local Santana Row Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Santana Row stores’ holiday hours?

Recent Reviews

4.2
(3182 reviews)
Jerry T
December 11, 2024
5 out of 5
you can't figure it out from the name Best buy
Matthew L
December 10, 2024
5 out of 5
Went to Best Buy to check out some Martinlogan speakers as I fell in love with the sound when I visited another BB couple weeks ago. Sarah the sales person there was super helpful, educating me about the speakers and how they are setup. She let me listen to different types of music on the different speakers and amps without any pressure, very causal experience which I liked. I liked that she knew her stuff and wasn’t just guessing which I’ve experienced in the past. I wasn’t intending to buy at that moment but with all the information she provided I was more educated on my options and ended up spending thousands on complete system. It’s sales people like that which makes the experience so much better for the customer to make their own decision. Thank you for the great experience and your patience that evening. Excited to get all my items delivered and setup.
amit c
December 07, 2024
1 out of 5
Worst customer service folks at the return/exchange counter.
Response from Best Buy
December 08, 2024
Hello there, Amit! Thank you for taking the time to reach out on Google with a review. We are dedicated to providing professional and respectful service, with knowledgeable associates who prioritize our customers' time and work to ensure a seamless and productive in-store experience. Given similar circumstances, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64529235 in your message. You can find us here: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) We hope to hear from you! Warm Regards, ^Ryan
Stephanie R
November 25, 2024
5 out of 5
It's very clean & they have GREAT DEALS

About Best Buy Santana Row

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