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Best Buy Santana Row
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Frequently Asked Questions About Best Buy Santana Row
How do I check product availability at the Santana Row Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Santana Row Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Santana Row stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Santana Row Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3344 reviews)
Hannah
October 07, 2025
5 out of 5
This review is specifically for Tom in the appliance department, who managed to make an actually enjoyable experience out of the odious task of buying a new refrigerator. Tom is both hilarious and highly knowledgeable about appliances. He helped us understand all our options and make the best choice for us. Should you find yourself in the unenviable position of seeing your ice maker repeatedly leak water all over your hardwood floor, you couldn’t do better than having Tom help you find a new one.
A S
October 06, 2025
3 out of 5
Lots of products however home audio and TV section have very little knowledge.
Lingyue Z
October 05, 2025
1 out of 5
Miguel working at the Geek Squad desk has a terrible attitude and is incredibly rude. All phone calls to this place get sent to an overseas squad and all the info on the phone is false. The manager Ramon is also super unhelpful. Nobody will give you any concrete information about service prices or costs and will only waste your time.
Abraham V
October 02, 2025
2 out of 5
Went to get a computer for work…
I gave them components from my old computer for an upgrade, after Overpaid on components that “fit” , but was later hit with “u need a different casing”. Even though I specifically asked if it would be compatible before purchase.
Come to realize I HAD a computer with Bluetooth & WiFi ……..
Now I need Ethernet and a wired connection just to use it….
After some time dealing with the issues. I get an image on my screen and crazy writing saying my cpu wasn’t installed properly. 😤
I don’t write code but now I need to find someone to fix a computer for work…
Store is cool cuz it’s literally in Silicon Valley but the geek squad….. I rather go to some random start up
Response from Best Buy
October 02, 2025
Hi, Abraham,
Thank you for leaving a review. This is far from the experience we want our customers to have when working with our Geek Squad.
If you require support on this matter, please send us a private message on social media. We would be happy to look into this closer to better assist you on any of the following platforms: Facebook (https://bby.me/fyxfwh), Twitter/X (https://bby.me/o0y1id), or Instagram (https://bby.me/1wjvqt).
Please reference the phrase “Google review #50965” when reaching out.