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Best Buy Santana Row
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Frequently Asked Questions About Best Buy Santana Row
How do I check product availability at the Santana Row Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Santana Row Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Santana Row stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Santana Row Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3305 reviews)
Oscar N
July 31, 2025
3 out of 5
I think they're about to close definitely the store. Way too empty. Shelves less than 50% occupied. Everything I asked for not in store, only online. Sad!! Used to be one of my favorites best buy's
Response from Best Buy
July 31, 2025
Hello Oscar,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/nrzk1e), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 22932" and share your full name, email, and phone number.
Thanks,
^ Vanessa
W R
July 28, 2025
2 out of 5
First time going here, the people don't seem like they're helping customers, they wanna go home? Not a good customer service.
steven y
July 25, 2025
4 out of 5
Great location and service
Amrisha D
July 23, 2025
1 out of 5
We bought the Sony Bravia 83” TV, it started showing green screen on right side right after a month of purchase. We kept following up with customer support, sent several videos in which problem is clearly visible. Kept getting feedback as they cannot see anything! If you don’t see anything on video, are we just mad for nothing??
Really wish they could come down and we show them in person so they believe us!
This is frustrating and time wasting. It was a pretty big purchase for us, but feels like they don't care after you buy.
I feel really hopeless and devastated :(
Response from Best Buy
July 23, 2025
Hello.
Having an item that is defective and not receiving the proper assistance can be frustrating. We would be more than happy to look into this for you and help assist in any way that we can.
Please reach out us to in a private message on Facebook (https://bby.me/pmugab), Twitter/X (https://bby.me/1bf6yz), or Instagram (https://bby.me/krsbwt). When you message us, please include your full name, phone number, email, and a copy of your Google review number #19348. We look forward to working with you.
Best,
^Allison