Best Buy Santana Row

If I could give 6 stars, I would! Karla on the second floor provided us with outstanding customer service. She went above and beyond to ensure we got the deal we wanted. Her dedication and helpful attitude made our shopping experience stress-free and enjoyable. Highly recommended for anyone looking for great customer service. Thank you, Karla!

Went there to buy a camera, none of the cameras are now on and connected , you can't hold them to feel, and when you touch them the alarms go off. Welll I will stick to ordering from Amazon. Good luck, best buy!

I have been shopping here for the past 15 years or so. I have never been disappointed. The staff are very friendly and you are always greeted upon entering the store. The service is also very quick and super professional.

This is the only negative review I have ever left for anything. I will be calling corporate. I went to trade in an old phone and was told $50 the prior day, but I had to charge the phone to factory reset. So I come back the next day and they tell me $36. I told them that yesterday it was $50. They tell me that person did it wrong. Which, fair enough. But when I ask him about $50, he then points to a tiny pixel on my phone and tells me that it is unacceptable. Then he starts moving on to the next customer. They also tried to get me to make a new account because I have to be fingerprinted and have my ID taken, only for none of that to actually be applicable. I suggest employees are trained on the policies because clearly, there is a disconnect somewhere. In terms of customer service 101, his wording there was what was really unacceptable. I left, but I can't even get his name because there was no name tag. I understand and think name tags should be changed for safety purposes. But at least use a pseudonym because in this situation, it really was him that was my issue. I could have gotten over the money loss. If i wasn't treated like a nuissance for an understandable annoyance with this situation. There was a list of better ways he could have handled that. Get your house in order Best Buy. This is why you are failing... a lack of organization. Even your employees don't know the expectations of customer service. That's on you as an organization, not them.