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Frequently Asked Questions About Best Buy Santana Row

How do I check product availability at the Santana Row Best Buy?
How do I check my order status?
My local Santana Row Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Santana Row stores’ holiday hours?

Recent Reviews

4.2
(3293 reviews)
David H
July 02, 2025
2 out of 5
Nice best buy store but I called asking if I bought a scooter online, if they could have it built when I picked it up. The person on the phone kept saying they could for free. I asked multiple times just to make sure but once I got there, they said they don’t do that. Told me the dumpster was around the corner and that I could go over there and build it there and throw away the box.
Mohamed O
July 01, 2025
2 out of 5
Bought a bunch of stuff that needed a bag and they tell me "sorry we don't have bags" and this location is in Santana Row. What kind of Best Buy is this? What kind of standard are you setting here? If you're going to act like the Eastside then I won't be doing any more shopping here. You can keep your useless membership LOL. Get some bags first.
Ayeesha H
July 01, 2025
5 out of 5
Good service, efficient staff
Dallas Z
June 30, 2025
5 out of 5
Best experience. Very clear instructions from the sales guide.

About Best Buy Santana Row

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