Best Buy at both Curtner and Almaden stores courteous and helpful with options for you.
V and Alicia were absolutely delightful to buy a TV from! Helpful, friendly, and super knowledgeable. Highly highly highly recommend them both, they represent the best of what Best Buy has to offer.
Thank you V and Alicia 🙏❤️✨😎🙏
Roberto L
February 23, 2026
Worst purchase experience ever. I bought a 55" TV on line as an open box that was supposed to be in excellent condition, wrong, fake advertising. The TV was damaged and with the remote and power cable missing. So I went to the store to request an exchange, but the manager in turn strongly suggested me instead to apply for a credit card so I can get 70 dollars return and keep the useless trash TV and that I get by myself the missing parts. It seemed that she just wanted to get rid of that TV with me and still pay almost $600 for a totally trashy TV. Never buying at Best Buy AGAIN.
The website at Almaden Expressway shows they accept recycle coffee machines that use pods. I drove here to have my Keurig Pod coffee maker given to recycle. They said they do not accept coffee makers with pods. It says so on the website. Very poor customer service
Response from Best Buy
February 17, 2026
Hi, Kim,
Thank you for your review. It can be frustrating when your item is denied recycling. We'd like to hear more and see if we are able to assist with recycling or to formally document your experience with us. Please reach out on social media and provide Google Review 118292 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport