It almost seems like they are trying to make it difficult to make a purchase. Saw an item that was available in store. It was not available when I arrived, but pickup was an option. I ordered for pickup and had to wait in the store for an hour to get the item. Nobody was able to just get the item even though I could see it behind the counter. Talked to multiple people. After over an hour, the item was not available and the order was cancelled.
Best Buy is great. When I was young I use to go to Fry's Electronics and get lost in there for hours checking all kinds of stuff out. When they closed I was bummed out. But Best Buy has not filled that gap, I love going to Best Buy for my electronic needs and loosing track of time checking out all the cool stuff they have for sale.
Didn't have what I needed but we're helpful trying to find it
very awful customer service! i just went in wanting a laptop, was told that i needed to wait by the laptop for someone to help me. i ended up waiting about 30 mins before going to someone and asking for help then was told they would get someone to help but no men ever came i ended up waiting almost 45 mins before leaving without help