GM-Kevin's poor customer service empathy while managing a ghost town-store of a dying chain really shows...
I would have hoped he would have tried harder to help me keep my money with Best Buy, over something sold by Best Buy (not a 3rd party, like he claimed) and have in stock, but it looks like it's going to an online retailer; like everyone else.
Response from Best Buy
December 10, 2025
Hi there,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/9ignzh), Twitter/X (https://bby.me/1t3eia), or Instagram (https://bby.me/m2thbn). Please include the Google Review reference number #85052 when reaching out.
Best buy doest always have what I need but it does cary varieties good store
Jordan B
December 03, 2025
Samantha S., a Verizon employee stationed inside this Best Buy, did a great job of helping me help my aunt get a great promo on her new Pixel phone, switch plans to something better suited for her needs, de-activate unused lines and made sure my Best Buy membership perks applied to my aunt’s phone. Unlike a lot of mobile phone store employees (including a Verizon employee at the Mill Street store, who mansplaining, tried to rush us and didn’t know what he was talking about), Samantha checked policies and details of the plan carefully, answered every single question we had about the peculiarities of our complex plan, and even followed up the next day to confirm the right discount had been applied to my aunt’s account. Amazing!
Lots of stuff but not always what you need. Help can be spotty. Some displays are managed by vendors so if out of a product, staff can't help.
Response from Best Buy
December 02, 2025
Hi, Bryan,
Thank you for taking the time to connect with us here to share this review. We hate to hear that your recent shopping experiences have been far from positive ones, and would be happy to ensure your feedback is documented.
To get started, please send us a message on Facebook (https://bby.me/8esj9a), Twitter/X (https://bby.me/z9bxjl), or Instagram (https://bby.me/k9fy6f). Please also include a note stating you are reaching out from a Google review by including this reference number: #79822. We look forward to hearing from you!