Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2643 reviews)
Ali M
February 01, 2026
1 out of 5
Young ladies at the cash registers are unprofessional and rude. What’s happening to the world and who’s hiring these people. Will be taking my business elsewhere.
Response from Best Buy
February 01, 2026
Good evening,
Thanks for taking the time to share your feedback with us. We can understand encountering employees who are being less than professional with you, isn't a welcome experience. We'd like to learn more about what happened to ensure that the feedback can be shared with their leaders.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/un32vk), Twitter/X (https://bby.me/vi4gp5), or Instagram (https://bby.me/msd6ma), and include a reference to your "Google review #111817" in your message.
Victor P
January 18, 2026
1 out of 5
SCAM!
I went to buy an open box tv for $539. A brand new one is $599.
Red Flag - We found the right one I was looking for and had a price of like $639!
Red flag- They couldn’t pull up the right price and said I can buy it for $599. THE SAME AS THE NEW ONE!!!! It didn’t have a box!!!!
3rd red flag- They told me I have to buy it online. Which I understood. Guess what? Now it says it’s unavailable!
Response from Best Buy
January 18, 2026
Hello. To hear there were difficulties with pricing and purchasing a television is far from ideal, and we would like the chance to look into this for you. Please reach out to us on Facebook (https://bby.me/eqbvb1), Twitter/X (https://bby.me/s79ne8), or Instagram (https://bby.me/jdkkjh) and include Google Review 106275. One of our agents will be glad to help assist. Thanks.
Socorro C
January 16, 2026
3 out of 5
Great customer service Ash
Response from Best Buy
January 17, 2026
Hello, thank you for taking the time to leave us a review. We would love to pass your kind words along to the store leadership team. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #105637".
Facebook (https://bby.me/km9p46)
Twitter/X (https://bby.me/x3f1aq)
Instagram (https://bby.me/roj43q)
Ryan B
January 12, 2026
5 out of 5
Staff was friendly and nice . Dylan in the tv department t was very helpful and knowledgeable