Best Buy San Marcos

Customer service was dismal @ San Marcos CA store #871. I had to wait in line with other customers as two cashier/employees watched a technician trouble shoot a setup for another customer with a large screen TV. I literally had to request service for the customer ahead of me. The other cashier just kept holding on to a receipt for the customer that the technician was helping instead of setting it aside and helping other customers (which was ridiculous). I spoke with a manager (Jordan) before leaving the store and he said he would address the concern but, he never apologized for the poor customer service of his team members. I will not go to that store again and will advise friends, family, acquaintances and strangers about my experience. Watching employees stand around for 15 minutes ignoring paying customers is unacceptable, having to ask for service is absurd. What should have taken less than 5 minutes, took 25 minutes. It’s sad when the person securing the door was more attentive to customers than the employees in the customer service/cashier area. He was pleasant and pointed customers in the right direction and super fast in getting a manager to the front of the store so I could voice my observations and concerns. Bottom line, the management staff needs to improve training and oversight of the slackers who are getting paid to render poor customer service.

What a racket!! Sells a defective phone, then charges a restocking fee when it's inevitably returned.

Do Not Buy Computers or anything- From Any Best Buy. Update - BB wants more info because they committed FRAUD selling used computer for free. But they want it on their hours - when I am working. Filing complaints with all the Attorney Generals and Secretary of States. Son bought me a NEW Windows 11 laptop about a year ago online. Finally needed to set up the laptop so I could install TurboTax. I opened the box - nothing shrink wrapped. Opened the laptop - someone else had used it - J Q with a cat profile picture. Took laptop & proof of purchase to this Best Buy. Geek Squad manager said it was sold as NEW - and I would have to pay $180 for them to wipe the drive. FRAUD - Best Buy sold as NEW. Best Buy failed again to stand behind their sale. The wipe takes about 15 minutes.

Really expensive !!! Manufacture products are limited to most expensive in inventory making choices difficult.