Siempre es un gusto, ver, nuevos aparatos electrónicos y tecnología para el hogar
Pick up experience went really well didn't have to wait to long
One of the worst best buy experiences I've ever experienced.
Saul, the manager I spoke with refused to let me return a product that was only 4 days out of the ridiculously small 14 day return policy.
The product was in mint condition, but did not work as advertised.
They kept pressuring me to pay for their $50 extra upgraded membership to return this non-working product.
I was a lifelong best buy customer, but guess I'll be shopping Amazon now.
Response from Best Buy
April 15, 2025
Hi, Anthony,
Thank you for sharing your experience. I am sorry to hear of the issues you've faced while trying to make a return at one of our Best Buy stores, and I completely understand how concerning this can be. Our Returns Promised is designed to make returns and exchanges as simple as possible. You can find all the details about our return policy at https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
We'd be happy to formally document and address any specific concerns you may have about your experience. Please reach out to us on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Be sure to reference your Google review 65043032.
Kind regards,
^Pre
Customer care is really good. There were more than 3 individual employees eager to help & it was appreciated. Also, this store is bigger than most has more visual merchandising but no E bikes and very few cameras. Overall I would come back to this location n for everything, including laptops etc...