Bought an open box tv online rated as "excellent". Went to this store to pickup and the tv was in shrink wrap that didn't even cover the whole tv. This tv should be properly packaged for transport as it is advertised. The guy who brought out the tv seemed annoyed with the idea that I needed it to not break on the way home... On top of that the TV was really dirty and had some blemishes, clearly not in "works and looks like new" condition. The manager was no help at all and immediately dismissed my concerns and insulted me. I worked in home theater for 15 years but to him I am just another ignorant customer. I said that the packaging was objectively bad and if I remember correctly he replied with "that's just your opinion"; see any irony in that statement. Just attitude for days when I am expressing legit concerns. I had already decided to cancel my order but I would have appreciated if they could at least agree that a giant 77 tv as thin as a pencil should be provided to me in adequate packaging and that if its listed as excellent it shouldn't be dusty as hell and with screen blemishes. I hope the store manager contacts me because I could say more. This store sucks. Although, one guy did seem like he wanted to help and not escalate, so if you got a problem, good luck.
I will now NEVER use Best Buy for any purchases or needs. I had an item sent to the wrong address and needed to be returned. Went to store and manager (if she really was) refused to help me. Told me to call customer service. Told her I had done that numerous times and would call them with her present. She then refused to assist me at all and basically kicked me out of the store. The rudest, most incompetent employee I have ever encountered ANYWHERE. I am cancelling my Best Buy credit card and will tell anyone & everyone not to use Best Buy and most of all...DO NOT GO TO THE SAN MARCOS location.
Response from Best Buy
July 11, 2025
Hello, Jane,
Thank you for sharing your concerns at the San Marcos Best Buy. I can understand that having concerns regarding an item being sent to an incorrect address can be difficult. I would be glad to look into your concerns if you would like to reach out to us on any of our Social Media Profiles below for support with Review 13365.
Facebook (https://bby.me/fzv6uw), Twitter/X (https://bby.me/te0nze), or Instagram (https://bby.me/nl5jg2)
Sincerely,
^ Tommy
Horrible. Looking for a TV. No one staff member to answer a couple questions. Made our choice a went to checkout. Approached counter with 4 people behind the counter and not one of them made a move to help us. After staring for a few moments I finally asked for someone to help us. Maybe they were recovering from a happy 4th but made for a bad experience. Staff everywhere and none of them working.
Terrible customer service