Best Buy San Marcos

This location is very rude and does not honor their exchange policy.. they act like the president and I’m a peasant .. my item was in the proper condition and with the dates of being exchanged but they refused to do it because it had a smell.. I told them the smell has nothing to do because it’s defective and I’d like to exchange for a new 1 .. he said yes and then said no .. these guys act like little girls so I had to take the item to Oceanside to exchange it with no hassle .. never shop here if you want a good experience and good customer service cus these guys at this location are trash and act like tyrants when you spend thousands of dollars .. what a joke

Nice door friendly people

We were asked if we needed help at least 10 times in a 20 minute visit. Service is one thing, but pestering us another.

Dear Best Buy Team, Honestly, if the expectation is to sit around, chat, and avoid helping customers, maybe I should apply for a job there myself. I visited your store today (August 29, 2025) and had a very disappointing experience. At the customer service desk, the associates seemed more focused on personal conversations and their phones than on helping customers. One eventually assisted me but seemed bothered, and then called a manager. Unfortunately, the manager also appeared uninterested and unwilling to help resolve my issue. After reading reviews of this location, it seems this is not an isolated incident but a recurring problem. I want to emphasize that simply apologizing isn’t enough—please take real steps to address and fix the customer service issues at this store I hope this feedback is taken seriously, as I have always valued Best Buy and want to continue shopping here