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Frequently Asked Questions About Best Buy San Marcos

How do I check product availability at the San Marcos Best Buy?
How do I check my order status?
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy San Marcos stores’ holiday hours?

Recent Reviews

4.2
(2566 reviews)
Jane T
July 09, 2025
1 out of 5
I will now NEVER use Best Buy for any purchases or needs. I had an item sent to the wrong address and needed to be returned. Went to store and manager (if she really was) refused to help me. Told me to call customer service. Told her I had done that numerous times and would call them with her present. She then refused to assist me at all and basically kicked me out of the store. The rudest, most incompetent employee I have ever encountered ANYWHERE. I am cancelling my Best Buy credit card and will tell anyone & everyone not to use Best Buy and most of all...DO NOT GO TO THE SAN MARCOS location.
kalim o
July 05, 2025
1 out of 5
Horrible. Looking for a TV. No one staff member to answer a couple questions. Made our choice a went to checkout. Approached counter with 4 people behind the counter and not one of them made a move to help us. After staring for a few moments I finally asked for someone to help us. Maybe they were recovering from a happy 4th but made for a bad experience. Staff everywhere and none of them working.
Trenton O
July 05, 2025
1 out of 5
Terrible customer service
Viper P
July 03, 2025
5 out of 5
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About Best Buy San Marcos

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