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Frequently Asked Questions About Best Buy San Marcos

How do I check product availability at the San Marcos Best Buy?
How do I check my order status?
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy San Marcos stores’ holiday hours?

Recent Reviews

4.2
(2556 reviews)
Grace T
June 03, 2025
5 out of 5
Went here to get a new phone and a worker named Ruben helped us out. He went above and beyond by even helping us set up the screen protector and new phone case for the phone too. I had no idea they did that for you, not going to lie I always stress when putting protective screens on so this was perfect! Ruben also let us know which screens covers were perfect to get as some have the availability for us to walk in and replace if they do crack. All and all great customer service
Ramcedel G
June 03, 2025
1 out of 5
Months Without a Fridge and Zero Accountability I don’t usually leave reviews, but my experience with Best Buy was so frustrating I feel obligated to warn others. Customer service is non-existent. Every time I called, I was told a manager would return my call within 24–48 hours. Not once did that happen. Repeated misinformation. When I ordered my refrigerator, I was assured it would arrive in a week. That week turned into a month and a half, then—unbelievably—into 2026. Each reschedule came with a casual “Sorry, nothing we can do.” Real-life impact. My family went months without a fridge, buying groceries daily just so they wouldn’t spoil. Had Best Buy been honest about the timeline, I’d have shopped elsewhere from the start. After countless calls and broken promises, I finally canceled the order. Save yourself the headache—shop somewhere that values your time and keeps its word.
Coffee “
June 01, 2025
5 out of 5
Great card shop. People are friendly
Truth S
May 29, 2025
5 out of 5
Always helpful

About Best Buy San Marcos

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