Best Buy San Marcos

Horrible. Three customers in line, two cashiers chatting, ignoring us. Someone decided that customer service and online orders should be handled by the only two other cashiers. Pathetic management. Probably never go there again.

I called the store to ask a follow up question about a purchase. The voice system, which described itself as AI, wouldn't let me speak to a human and answered my question itself. However, I couldn't remember everything it said and wanted it to repeat the information. But it hung up on me without giving me a chance to request that or to ask any secondary questions. So I had to call back, fight with the AI to be passed on to a human, and now I have been sitting on hold for 5 minutes. Fix your AI system.

i processed a trade in online. I have babies at home I could only come at 940. They take my trade in back and some guy Caleb comes out with a little attitude and mean look “imma rate it fair” I’m like based on what!??? “There’s scratches all over it.” He turns it over and shows me lol something not even there?? please see my pictures of my 2021. I kept that thing in excellent condition; box, charger with a clean cable etc. I traded it because it has sat at the office desk and taking up space. Best buy gave me good online “free from dents and scratches and powers up correctly. Normal wear. This kid may have had a long weekend and ready to go home and I get it I’m in retail. I just came in here to spend ANOTHER 1200.00 …They have young management staff here and he didn’t help any more but he was for sure shocked to see there’s no scratches on this thing! I would love for a supervisor to call me. You can look and see the tens of thousands I have spent with Best Buy and this was the worst experience so far. That fella needs to fix his face. Not to mention, he stood behind the counter on both sides and just stared at me like he needed to say something or he wanted to do something. The other manager had to keep telling him that he was good and he needed a stand, where he was, but he decided to stand behind the computer adjacent to me and just stare at me and then try and gossip with the other employees like I wasn’t gonna hear him . They should, teach their employees that they shouldn’t Be rude to clients and then stand and stare at them behind the counter it’s super rude and unprofessional. #Geeksquad made me lose 100.00

The 5 starts is for Ethan, he was an absolute blessing helping my boyfriend and I purchase iPads. There was an issue with our Best Buy credit card and a previous return. Ethan took the time to sort it out for us on his own. Turns out a different employee was at fault for the original mishap. Ethan was patient and nice and overall went above and beyond to help us! If you ever need help, he’s your guy!