Best Buy San Marcos

Really expensive !!! Manufacture products are limited to most expensive in inventory making choices difficult.

I have no idea what happened to Best Buy but wow the service is just straight terrible. Bought a router a month ago and it died. Went in to ask for an exchange since it was out of policy. Girl at the counter said she can’t do it and that we should have bought their membership since it gives us 60 days to return as if I expected it to die out in a month. Then the girl literally said she can’t make an exception because it’s unfair to people who pay for the membership. I understand not making an exception if it had been months out but it was literally a month. What happened to Best Buy?

Excellent customer service, easy to find exactly what I needed.

First of all, I purchased all my appliances minus the fridge from Pacific Sales. Bought from Robert who has been the absolute best! This review is for the delivery service and phone customer service! The absolute worst! I should’ve had my appliances stalled on February 2. The initial delivery driver was horrible. He appeared to be incompetent of installation and also charged me upfront for screws to be put into my backsplash and the conversion kit for my gas range come to find out three appointments later realized the conversion kit was not installed properly and my oven is a blazing inferno and smells like gas. I made an appointment that was supposed to be today and they canceled on me since they had old notes and wasn’t correct information. I am now fed up with Best Buy and will be having someone else inspect my appliance and do it correctly. They have horrible communication. Do not ever use Best Buy for any of your appliance needs. Also, trying to get a refund is also a disaster! Lastly, I had to hire my contractor to install all my appliances instead but the initial delivery guy didn’t leave us with the gas line or the anti tip bracket. Just horrible. I can’t say it enough!