Best Buy San Marcos

I must admit most of our purchases are either Amazon or Costco, but when it comes to electronics I like to support a local store and local workers. Had my dog with me so chose curbside pickup. Waited less than three minutes from the time I arrived to I had a new printer on the trunk of my car. Superb service.

There was no help at all! I actually walked out!

We love Best Buy, this time we purchased hearing aids for my wife's dad.

Customer service was dismal @ San Marcos CA store #871. I had to wait in line with other customers as two cashier/employees watched a technician trouble shoot a setup for another customer with a large screen TV. I literally had to request service for the customer ahead of me. The other cashier just kept holding on to a receipt for the customer that the technician was helping instead of setting it aside and helping other customers (which was ridiculous). I spoke with a manager (Jordan) before leaving the store and he said he would address the concern but, he never apologized for the poor customer service of his team members. I will not go to that store again and will advise friends, family, acquaintances and strangers about my experience. Watching employees stand around for 15 minutes ignoring paying customers is unacceptable, having to ask for service is absurd. What should have taken less than 5 minutes, took 25 minutes. It’s sad when the person securing the door was more attentive to customers than the employees in the customer service/cashier area. He was pleasant and pointed customers in the right direction and super fast in getting a manager to the front of the store so I could voice my observations and concerns. Bottom line, the management staff needs to improve training and oversight of the slackers who are getting paid to render poor customer service.