Abdelrahman R
May 29, 2026
Edit: someone reached out to me and quickly resolved the issue. Seems like it was just a one off interaction and they were very quick to help. Once it's fully processed I'd go back to giving them 5 stars since rest of my experiences here have been great
Old review: Horrible customer service, returned an item with a gift receipt but also had the original receipt. Accidentally gave the gift receipt and the rep just processed it all onto a gift card without asking or explaining anything then didn't allow us to switch it to the other receipt because it was already processed. Didn't mind too much since I can just buy something else I need but frustrating dealing with this kind of customer service. Going to drive farther to a different store next time.
Response from Best Buy
May 29, 2026
Thanks for sharing your experience with us. We're concerned to hear about your experience, and that your return wasn't processed as you were expecting. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/DkXpnK), Twitter/X (https://bby.me/0KMftM), or Instagram (https://bby.me/GjGlQ5) and mention your "Google review #158723," we'll be happy to look into this with you.
Great service and had the TV I wanted in stock.
Best Buy was on point today. Usually, the 'extras' like Office packages make the bill go through the roof, but the deal was so clutch I could actually swing it this time. Efficient, high-value, and zero wasted time. 10/10."
Prices are so high. However, the assistance was great - not at all overbearing, but really helpful. I will have to keep my eyes open for sales!