Best Buy San Marcos

Lots of good stuff, clean and organized

Was here waiting to check a camera out and no one came and helped despite front desk calling someone to go over :/

I'm writing to share a serious service failure involving Geek Squad repair service on a laptop covered under a Best Buy protection plan. In June, we brought in our laptop for repair under the protection plan. When it was returned, it did not power on. I brought it back, it was sent out a second time, and it came back still non-functional (the store even tested it in front of me before I left, and it failed on the spot). It was sent out a third time and returned still not working. This means the laptop failed quality control at least three times before being returned to a paying customer. I'd like to understand how a repaired unit leaves the service center without being tested, and why that happened on three separate occasions. Over nearly two months, this required 3 to 5 separate trips to the store during a busy season, with no working computer laptop for business. When it became clear the laptop could not be repaired, Best Buy offered a credit equal to the original purchase price. That credit does not account for the cost of the protection plan itself, or the evaluation/service costs paid along the way. More importantly, due to price increases since the original purchase and we bought it on sale, that credit is not enough to buy a comparable replacement. It would take roughly double that amount to buy a computer with similar specs today. I was told by the store to contact corporate directly. When I called, I was transferred across 5 different departments, with each one telling me I'd reached the wrong team. I eventually got a callback from a supervisor after a claim ticket was filed. That call lasted 45 minutes and resulted in the same resolution the store had already offered, with no adjustment. Then believe it or not the person on the phone told me I need to ask the store for a better credit. So the store says call the phone number the people on the phone number say go into the store... I want to be clear that this isn't about placing blame on any single store employee. Everyone I dealt with in person was courteous. This is about a repair and protection plan process that failed multiple times, and a resolution that doesn't reflect the actual cost of replacing what was lost. I'm asking Best Buy to review this case and provide additional credit that reflects the true cost of replacing this laptop with a comparable model, not just the original purchase price. I'll also be filing a complaint with the Better Business Bureau if this isn't resolved.

Was told they opened earlier on certain days when it comes to buying Pokemon cards. They originally had a long line but were fast and quick with everyone just not me. It was a good day overall .