Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2629 reviews)
andrew f
December 31, 2025
1 out of 5
So I went in today 12/31 and I now realize why Best Buy is closing stores. The service is absolutely terrible. I spoke with Lamb about a return. He then offered a solution and when I said yes he then said no and told me I had to call customer service. He was unable to help with a simple return. I buy and return products on line daily and this was the worst customer service I have had in years. What’s crazy is I was dealing with humans and they did not understand. I had 5 of the exact things on a receipt and paid $43.45 and had a discount of $10. So I’m only getting $37.95. Even customer service was no good.
Response from Best Buy
December 31, 2025
Hey there, Andrew,
We would love to connect with you on this and hear more about your experience getting support Please send us a private message on Facebook (https://bby.me/ka03o7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #98545".
joseph p
December 27, 2025
5 out of 5
Good place to shop
Marc B
December 27, 2025
5 out of 5
Cesar and Naomi went out of there way to find an ice maker for me that I had seen 1 left in store. I mean we checked all the top shelfs. We continued to shop when Naomi grabbed me cesar after like tens kept looking and located it for me. Thank you so much for going above and beyond.
Travis S
December 27, 2025
2 out of 5
The line to check out is about 30 mins long. Don’t bother coming here
Response from Best Buy
December 27, 2025
Hello Travis,
Thanks for reaching out and providing your feedback. We can understand how an excessive wait can damper your experience. We would like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #96061 in a private message.
Facebook (https://bby.me/byflm4)
Twitter/X (https://bby.me/u8ofra)
Instagram (https://bby.me/bh4xsp)