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Frequently Asked Questions About Best Buy San Marcos

How do I check product availability at the San Marcos Best Buy?
How do I check my order status?
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy San Marcos stores’ holiday hours?

Recent Reviews

4.2
(2629 reviews)
andrew f
December 31, 2025
1 out of 5
So I went in today 12/31 and I now realize why Best Buy is closing stores. The service is absolutely terrible. I spoke with Lamb about a return. He then offered a solution and when I said yes he then said no and told me I had to call customer service. He was unable to help with a simple return. I buy and return products on line daily and this was the worst customer service I have had in years. What’s crazy is I was dealing with humans and they did not understand. I had 5 of the exact things on a receipt and paid $43.45 and had a discount of $10. So I’m only getting $37.95. Even customer service was no good.
Response from Best Buy
December 31, 2025
Hey there, Andrew, We would love to connect with you on this and hear more about your experience getting support Please send us a private message on Facebook (https://bby.me/ka03o7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #98545".
joseph p
December 27, 2025
5 out of 5
Good place to shop
Marc B
December 27, 2025
5 out of 5
Cesar and Naomi went out of there way to find an ice maker for me that I had seen 1 left in store. I mean we checked all the top shelfs. We continued to shop when Naomi grabbed me cesar after like tens kept looking and located it for me. Thank you so much for going above and beyond.
Travis S
December 27, 2025
2 out of 5
The line to check out is about 30 mins long. Don’t bother coming here
Response from Best Buy
December 27, 2025
Hello Travis, Thanks for reaching out and providing your feedback. We can understand how an excessive wait can damper your experience. We would like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #96061 in a private message. Facebook (https://bby.me/byflm4) Twitter/X (https://bby.me/u8ofra) Instagram (https://bby.me/bh4xsp)

About Best Buy San Marcos

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