Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2566 reviews)
Jane T
July 09, 2025
1 out of 5
I will now NEVER use Best Buy for any purchases or needs. I had an item sent to the wrong address and needed to be returned. Went to store and manager (if she really was) refused to help me. Told me to call customer service. Told her I had done that numerous times and would call them with her present. She then refused to assist me at all and basically kicked me out of the store. The rudest, most incompetent employee I have ever encountered ANYWHERE. I am cancelling my Best Buy credit card and will tell anyone & everyone not to use Best Buy and most of all...DO NOT GO TO THE SAN MARCOS location.
kalim o
July 05, 2025
1 out of 5
Horrible. Looking for a TV. No one staff member to answer a couple questions. Made our choice a went to checkout. Approached counter with 4 people behind the counter and not one of them made a move to help us. After staring for a few moments I finally asked for someone to help us. Maybe they were recovering from a happy 4th but made for a bad experience. Staff everywhere and none of them working.