Best Buy San Marcos

I had a Dashcam installed here and after everything, wishing I hadn’t. From ordering the wrong parts (what they told me I needed). To installing and causing brand new problems. I quickly drove back after leaving the install because I noticed a sound coming from inside my vehicle that was not previously occurring prior to the install. Rather than working with me to find a solution, I was told basically there was nothing he could do. Honestly, I’d rather have no camera than a new mystery problem and rattling inside my very nice car. I now have to take my car to BMW for repairs due to the bad install service provided. That’s a really shitty feeling after paying $150 for a professional install. I’ll be sending my bill to BMW repair bill to Best Buy in the hopes to made honest on the situation.

I can not believe they are still in business. Not because of anything wrong at the store, employees or location. Just a business model from another time.

Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness. Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. You will see this review posted to any and all relevant websites. Say Hi to Circuit City for me👋

I bought these three months before trying to return them. I used my phone number. The store says they have no recollection. Now I am out these batteries because the charging ports were built insufficiently. Best Buy come on. This will be the last time I shopped at Best Buy. They have gotten worse and worse. Not being responsible for crappy items is the last straw.