Don’t trust this store’s life time warranty!!! I bought my IPhone at this store and bought an over priced screen protector at the same time. The reason I bought the over priced screen protector because the salesman told me it is lifetime warranty and they would replace it anytime free with lifetime warranty. Today I went into the store, first I was told need to pay service fee $7.99, then their system could see I have accounts but couldn’t find the receipt. Eventually I was told they don’t have my phone model screen protector and can’t do it at all. I feel so disappointed and frustrated with Best Buy. I can’t trust to purchase any electronics and service there anymore. First, their computer service will not keep your transaction records and deny your service; Secondly, their lifetime warranty is probably only a short time, not lifetime at all or they just say lifetime because they just wanted to sell something to you at the moment.
Response from Best Buy
April 17, 2026
Hello there.
We can understand being frustrated with wanting to have your warranty be honored. If you still need help, please send us a private message on one of the social media platforms listed below. Be sure to include your review number 142483 for documentation purposes. We look forward to your reply.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
If Best buy is wondering why they're going out of business let me help. Your target audience is impulse buying. That's me. Ready to impulse buy. So when I call your number to see if you have something in stock and I get some garbage AI that can't understand literally anything. Then I get transferred to customer support that is now outsourced in India who also cannot understand anything you have now taken your target audience, the impulse buyer and made me willing to wait for amazon. Which is now what I'm doing.
Response from Best Buy
April 13, 2026
Hello, Branden,
Thank you for your review. It can be frustrating when you don't get the information you need over the phone. Best Buy does have a way to check stock of the item you're looking for on our website. You'd need to select the location of the store that you'd like to shop at and make that your preferred store. Then search for your item. You can filter the results by "ready in 1 hour." Those are the items that are in store and currently available for purchase.
If you need further assistance or want to formally document your review, please send us a message on social media. Please include Google Review 141266 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport