Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2659 reviews)
Paul
February 25, 2026
1 out of 5
What a racket!! Sells a defective phone, then charges a restocking fee when it's inevitably returned.
Christine S
February 24, 2026
1 out of 5
Do Not Buy Computers or anything- From Any Best Buy. Son bought me a NEW Windows 11 laptop about a year ago online. Finally needed to set up the laptop so I could install TurboTax. I opened the box - nothing shrink wrapped. Opened the laptop - someone else had used it - J Q with a cat profile picture. Took laptop & proof of purchase to this Best Buy. Geek Squad manager said it was sold as NEW - and I would have to pay $180 for them to wipe the drive. Fraud - Best Buy sold as NEW. Best Buy failed again to stand behind their sale. The wipe takes about 15 minutes.
Michael S
February 22, 2026
3 out of 5
Really expensive !!! Manufacture products are limited to most expensive in inventory
making choices difficult.
Response from Best Buy
February 22, 2026
Good Afternoon, Michael,
We would love to learn more about your concerns, so we can better assist you. Please feel free to send us a private message on social media, so our teams can connect with you directly. Make sure that you include your Google review case ID in your message: #120520.
- Facebook (https://bby.me/t1c7jr)
- Twitter/X (https://bby.me/xf2me3)
- Instagram (https://bby.me/yf8m4v)
Seth P
February 20, 2026
1 out of 5
I have no idea what happened to Best Buy but wow the service is just straight terrible. Bought a router a month ago and it died. Went in to ask for an exchange since it was out of policy. Girl at the counter said she can’t do it and that we should have bought their membership since it gives us 60 days to return as if I expected it to die out in a month. Then the girl literally said she can’t make an exception because it’s unfair to people who pay for the membership. I understand not making an exception if it had been months out but it was literally a month. What happened to Best Buy?
Response from Best Buy
February 20, 2026
Hello, thank you for leaving us a review. Having trouble with your router so quickly after purchase is frustrating. Can you please reach out to us on Facebook (https://bby.me/3bz0iu), Twitter/X (https://bby.me/4fa24m), or Instagram (https://bby.me/w3zljl) with more information about your experience? Please begin your message with "This is regarding my Google Review #119849".