Best Buy San Marcos

Had been going to the store daily asking for info on the new Pokémon drop as I’m an Avid collector. Best Buy Staff stated they would only sell Friday Morning 1/17, for the new drops, let alone any stock they had in store such as Pokémon Ball Tins. Emplyee clammed it “wasn’t in the system” when scanning it. This was reaffirmed each and every day by the employees at this location. Friday arrives, Myself and dozens of others waited outside as employees walked into the store for hours prior to the 10am opening. They open and after asking multiple times, staff stated it had already all been sold as many employees laughed or avoided Eye contact. Multiple other customers also experienced this and were frustrated. Extremely misleading by the employees only for one mention, “everything was sold online at the 12:00am drop.” This had occurred at 10Pm the previous day and was an absolute mess. Staff seems to be backdooring or involved in something shady when this information was known and customers were let aimlessly wait for hours. Be better.

On January 17th, a new highly-sought-after Pokemon pack dropped. Days prior, I (as well as many other collectors) had been going into the store to ask employees when the products will be available. Collectively, the employees were saying the morning of the 17th. AWESOME! By 9AM there was already a line of people hopefully waiting for the chance to get some of these cards and collector boxes while employees were trickling in. Each employee was avoiding eye contact with the crowd as they entered the facility. Sure, maybe it’s daunting seeing a whole bunch of people so early, I get it! But what I don’t get it why as soon as the doors opened, upon entering the building the employees immediately started grinning at us and holding in laughs as they told us they were out of stock. January 17th at 10AM… They claimed that the product dropped at midnight which wasn’t true as it was surprise dropped at 10PM January 16th and because the site was lagging because of traffic I don’t know a single person that was able to get a box. Now, sure preorders are a thing, although I think it is a terrible practice for certain products as bots and scalpers destroy the fun for genuine collectors and people that put effort in. That is not why I am giving this facility 1 star. The employees knew why we were there, they taunted us when we walked. So why couldn’t they have the human decency to take five seconds to step outside and tell us that they had no stock? Instead of giving us hope and literally stealing our chance at getting anything as other stores open at this time as well. It was rude and poor customer service, but more importantly, it just devastates me to see how people can look down upon someone who have a passion and hobby for something even if they find it silly. So yeah, L for compassion…

Waste of time. Make appointment to fix iphone screen. Get there and they don't have record of the appointment. They said appointments made on apple.com "haven't been pushing through for several days"...great...you might want to fix that. Then they didn't have the right screen anyway. Just an all in all waste of time.

Today I stop by to buy Bose headphones and for amp installation information. Christ was really helpful and good customer services.