Best Buy San Marcos

Opened a little late and in store options were very few. Staff was courteous friendly and professional though.

It provides the typical inferior level of service that has become common place and the default standard. A few scattered blue shirted employees lingering around not helping anyone and appearing to do little else than lingering around with the occasional shoulder shrug or making gestures pointing you to some other aisle as you continue your search for an overpriced product that even though their site says is available at this location is not. I leave shaking my head back and forth and waking myself why didnt just buy from Amazon initially and spare myself the agonizing torture of this place.

Went here to get a new phone and a worker named Ruben helped us out. He went above and beyond by even helping us set up the screen protector and new phone case for the phone too. I had no idea they did that for you, not going to lie I always stress when putting protective screens on so this was perfect! Ruben also let us know which screens covers were perfect to get as some have the availability for us to walk in and replace if they do crack. All and all great customer service

Months Without a Fridge and Zero Accountability I don’t usually leave reviews, but my experience with Best Buy was so frustrating I feel obligated to warn others. Customer service is non-existent. Every time I called, I was told a manager would return my call within 24–48 hours. Not once did that happen. Repeated misinformation. When I ordered my refrigerator, I was assured it would arrive in a week. That week turned into a month and a half, then—unbelievably—into 2026. Each reschedule came with a casual “Sorry, nothing we can do.” Real-life impact. My family went months without a fridge, buying groceries daily just so they wouldn’t spoil. Had Best Buy been honest about the timeline, I’d have shopped elsewhere from the start. After countless calls and broken promises, I finally canceled the order. Save yourself the headache—shop somewhere that values your time and keeps its word.