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Frequently Asked Questions About Best Buy San Rafael

How do I check product availability at the San Rafael Best Buy?
How do I check my order status?
My local San Rafael Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy San Rafael stores’ holiday hours?

Recent Reviews

4.0
(1754 reviews)
Varya G
June 28, 2025
1 out of 5
Wost service ever. I bought a laptop through their website with a pickup available within 1 hour. 2 days later nobody can tell me when I can pick up my item. They said it's stuck in verification process. Multiple chats and calls didn't resolve the issue. Order cancelled. You guys deserve zero stars.
max l
June 26, 2025
4 out of 5
This place has some amazing products! I came in looking for the Switch 2 but came out with a kindle 😂. There was an employee here who was very helpful in helping me find products.
Dana B
June 25, 2025
2 out of 5
Super UNhelpful staff. I went in shortly after they opened to buy an ipad cover. There were plenty of employees milling around & 1 customer that I saw. I approached 3 or 4 employees ready to ask for help & they all avoided me bywalking away. I finally saw a guy stocking shelves & asked for help & he said he couldn't help me but would find someone who could. After waiting a few minutes I asked him if anyone was available & he said "no they're all helping other customers but they'll come over when they were available". Aftee several more minutes I just left. Compare that experience with the emoloyees at the Folsom store who greeted me at the door, asked me what brought me in today, communicated with the sales rep in the Apple section who (with a smile) brought me right over to the appropriate area & suggested the best case for my ipad. Now that's jow it should be done.
Gordon M
June 13, 2025
5 out of 5
Easy pickup for a very specific apple charger. I low key have a crush on the lovely gal with the gold glasses 🫣 The staff was professional and busy as bees.

About Best Buy San Rafael

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