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Frequently Asked Questions About Best Buy San Rafael

How do I check product availability at the San Rafael Best Buy?
How do I check my order status?
My local San Rafael Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy San Rafael stores’ holiday hours?

Recent Reviews

4.0
(1761 reviews)
Rose A
September 04, 2025
1 out of 5
The geek squad charge $100 to transfer photos from my phone to usb drive I bought from them. What a rip off!!!
Response from Best Buy
September 04, 2025
Hello, Rose! Thank you for reaching out to us to share your experience with Geek Squad. We would be happy to take a closer look into any feedback you may have for opportunities to improve. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 39524. Facebook (https://bby.me/f3kfj1) Twitter/X (https://bby.me/odgnes) Instagram (https://bby.me/tlnsdv) We look forward to assisting you there.
Trevor F
August 16, 2025
5 out of 5
it was great
Robert Z
August 15, 2025
5 out of 5
A store with actual customer service. And friendle
Ben H
August 07, 2025
1 out of 5
They sold me a TV stand the wrong size. Guy thought a 65” stand meant how wide it was (it means TV size). Now the wrong item is coming but trying to talk to anyone about it is a joke. You can’t get in touch with the actual store. Customer service online or phone is abysmal. I live 2 hours from the store but they’re telling me to go back in. All I wanted was to switch to another stand that my TV will actually fit on. Plus I’m disabled and alone so I need them to arrive together. Now I’ll be just getting a TV too heavy to pick up alone, and no stand. SHOULD’VE BOUGHT ELSEWHERE
Response from Best Buy
August 07, 2025
Hello Ben, Thank you for your review. We can understand how you are feeling regarding this recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/2q9cx7) - Twitter/X (https://bby.me/qb4ocx) - Instagram (https://bby.me/m3oa7p) When reaching out, please mention it is regarding your Google Review 25877. Kindest Regards, ^ Vanessa

About Best Buy San Rafael

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