Best Buy San Rafael

Terrible experience. Easily one of the worst customer service experiences I’ve had. I ordered an Open-Box TV online for pickup that was listed as “Excellent Condition.” The whole point of ordering online for pickup is convenience, yet I waited almost an hour and a half just to receive the TV. The team was extremely slow and unorganized, and not once did anyone apologize for the ridiculous wait. Their attitude made me feel like they were doing me a favor instead of handing me something I had already paid for. I was also late to work because of how long they took. It got worse when I finally received the TV. It was missing accessories, even though I specifically paid for the “Excellent” condition option and the listing indicated it should include the expected accessories. On top of that, they gave me a display TV that had been sitting on the wall running in the store, which was absolutely not what I expected when purchasing an Open-Box item listed in Excellent Condition. I’ll be returning the TV. The customer service was unacceptable from both the employees and the manager. If an online pickup takes 90 minutes and the product isn’t even provided as advertised, what is the point of ordering online for pickup? Extremely disappointing experience. I expected much better from Best Buy.

Délais de livraison trop long

My fiancé and I came from San Francisco to get a dash cam installed in our car. Cecilia with the Geek Squad went above and beyond with the installation. First, the original part we ordered wasn’t compatible with our factory TV screen, Cecilia not only did a seamless return but also promptly got our new rear view mirror cam and saved us over $100 in the process! Since we are not from San Rafael, we decided to walk around the area while we waited and Cecilia called us when it was done (which was a quick process). Not only did Cecilia flawlessly implement the dash cam but Cecilia also fixed a trunk issue that we had! It was so thoughtful, kind, and showed Cecilia’s expertise and knowledge with cars. She gave us her card and told us to call any time if we had questions. My fiancé and I were floored by the absolute quality customer service. It felt like she treated us like family! We will definitely recommend Cecilia and the car service to anyone we know. Bluu also helped us pick out a SD card and the greeter always had a smile on their face (we came in a lot of times lol). Overall positive experience with Cecilia making it the best.

I went there yesterday around 4pm , went to see a new stereo but I asked for help and a guy called on the speaker for assistance, I waited for about an hour and no one helped me . I was upset and told them yall are horrible at your job and some latina was kind to help me but l said no because I was upset and don’t want to step in a store with this kind of service!!!!!!