Frequently Asked Questions About Best Buy San Rafael
How do I check product availability at the San Rafael Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Rafael Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Rafael stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Rafael Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1708 reviews)
Colby H
November 17, 2024
1 out of 5
Typical California communists. 3-5 hour expected pickup for 1-hour pickup is not even remotely logical. Little smart mouth child behind the desk needs to be thankful they’re even here, let alone to have an attitude.
Response from Best Buy
November 18, 2024
Hello and thanks for reaching out on Google, Colby.
We understand the frustration when a pickup takes longer than expected. While our pickups often can be completed within an hour, there are factors that can result in a longer time to get your order ready and this is merely an estimate. See more here: https://www.bestbuy.com/site/help-topics/fast-store-pickup/pcmcat218900050012.c?id=pcmcat218900050012
If you have additional questions feedback or need of help, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64439235.
Kindly,
^Graham
suzann o
October 30, 2024
5 out of 5
Great products...good service
Tabari P
October 16, 2024
5 out of 5
Lincon and the remote worker tim were very friendly and helpful.