Best Buy Santa Maria

I’ve had mixed experiences at this Best Buy, so I’m settling on a two-star rating. The store isn’t my favorite, and while there were some highlights, they were overshadowed by a disappointing return experience. On my first visit, I came across a small clearance TV that was reasonably priced due to being an open-box item. It didn’t include a remote or stand, but since I planned to mount it and assumed I could easily find a remote online, it felt like a solid deal. The employee who helped me at checkout was friendly and professional, and that made the purchase process enjoyable. She is the only reason for the second star. However, once I got home and looked for a replacement remote, the only compatible one I could find cost thirty dollars. At that point, buying the remote would’ve made the open-box TV more expensive than just purchasing the same model brand new. So, I decided to return it. When I came back to the store, the mood was entirely different. The employee at the customer service counter seemed more interested in chatting with his coworker than helping customers. My fiancée and I walked directly to the desk, but instead of assisting us, he instructed us to walk through the entire maze of ropes—just to end up back in the same spot. It felt more like he was trying to be difficult than following any real policy. To make it more frustrating, the person who ended up in line ahead of us wasn’t even heading that way until we were forced to turn around. It was clear we weren’t trying to skip anyone; the timing just made the situation unnecessarily annoying. The associate then took his time helping the person in front of us, making it feel like we were being deliberately delayed. While my initial trip had left a good impression, the way we were treated during the return completely changed my perspective. I don’t plan on shopping at this location again.

Had a great experience shopping there due to Rob helping me out! He made my day easier and better by helping me get what I needed, will definitely come back because of that good costumer service! Rob deserves a raise!

Worst customer service employee didn’t put the right shipping address in after I told him it wasn’t the right address and he didn’t even try fixing it and my package has been delayed now

Loja grande e bem completa, parada rápida pra comprar um cabo USB.