I went to return my Nintendo Switch with the 60 day return policy, and one of the employers messed up the return, he put on the system as a trade in , when i told him i just want to return it. I got $350 back when i paid $559 for it. So he made me lose $209 bucks. Which he only said im sorry. Manager wasn’t helpful. I spent 2 hours just for that… should train their employees better!!!!
Response from Best Buy
October 08, 2026
Hello, thank you for leaving us a review. Getting the full amount of your refund is important. Can you please reach out to us on Facebook (https://bby.me/wVFPdH), Twitter/X (https://bby.me/aSib9k), or Instagram (https://bby.me/gEGome) with more information about your experience? Please begin your message with "This is regarding my Google Review #232389".
Very unhelpful the last two time I've been here was looking for a decent mouse guy trying to upsell me on a mouse then I come to exchange a case and they can't help me find the case I'm looking for recommended the wrong case
Response from Best Buy
August 05, 2026
Hi, Anthony,
Thank you for taking the time to share this feedback here. We hate hearing you have had a couple of negative in-store experiences, and would be happy to ensure this is formally documented on a Corporate level.
To get started, please send us a message on Facebook ( https://bby.me/H5zI2I), Twitter/X ( https://bby.me/41kEU8), or Instagram ( https://bby.me/279VfC). Please also include a note stating you are reaching out from a Google review by including this reference number: 198501. We look forward to hearing from you!
Siempre encuentro lo que estoy buscando, pero si es un poco tardado el conseguir alguien que me ayude, pero ya que me atienden la atención es muy buena.