In the Samsung phones section of this store, a staff member is standing in the way and blocking the view of the phones; instead of stepping aside, he is busy with his own things on his phone.
Response from Best Buy
June 19, 2026
Hello,
Thank you for your review. It can be frustrating when you aren't able to view a display because someone is standing in front of it. If you'd like to formally document your concern with Best Buy Corporate, please send us a message on social media. Please include Google Review 174601.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I walk into the store to 3 employees standing in a circle chatting with each other. After asking them for help they said someone else would be right with me and then continued to chat amongst themselves.
Then after a while eventually Rob came to help me. He appeared to be the only employee there that was willing to work, everyone else was literally standing there doing nothing. Rob was great, friendly, knowledgeable and able to quickly take care of me.
This store would be great if they fired everyone except for Rob.
Response from Best Buy
June 05, 2026
Good morning,
Thanks for taking the time to share your recent experience with us. We can understand seeing employees standing around and talking to each other, instead of assisting you, isn't a welcoming experience. It's wonderful to hear though that Rob was able to help you so quickly and professionally.
We'd like to ensure that this is available to the appropriate leadership. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/CWI6ZZ), Twitter/X (https://bby.me/8thlBU), or Instagram (https://bby.me/y7OrIn). Please also mention your "Google review #161021" in your message.
Excellent shopping experience at Best Buy! The staff was knowledgeable, friendly, and helped me find exactly what I needed. Great product selection, competitive prices, and a smooth checkout process. Highly recommend and will definitely shop here again!
Excellent customer service from start to finish. The team was friendly, patient, and knowledgeable. They answered all my questions and made the shopping experience easy
Excellent parking facilities with wide spaces and easy navigation Plenty of parking spaces available and very easy to access. The lot was clean, well-lit, and conveniently located near the entrance.