Victoria S
November 24, 2025
Was in the area and decided to go in person to ask if they had an item available. Had a hard time finding an employee. Ended up going to the computer section and asking a Dell employee if they were able to help me with checking stock on an item. He said yes and was told they don't have it in stock. Didn't check with a Best Buy employee, didn't check the back, and didn't check their computers if they have it. He didn't even offer to have the order be placed for me.
After I left, I decided to go through the app to see how long it'll take for delivery and saw that they did have it in stock as it was available for pickup...
Response from Best Buy
November 24, 2025
Hello,
Thank you for the review. We understand your frustration with not having an item in stock.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 74244.
Giovanni
November 21, 2025
Best Buy is great for monitors. The packaging is solid, so they arrive safely. Also, the monitors I've gotten there have always worked perfectly.
Refuse to answer the phones. Refuse to do their jobs. Best buys are overpriced and outdated anyway.
Response from Best Buy
November 18, 2025
Good Afternoon, Tim.
We absolutely understand how you are feeling after being unable to connect with the department you are looking for via phone. We would love to partner with you and work to assist you. Please start by sending us a private message on social media, so we can connect you with a specialist.
- Facebook (https://bby.me/y4qz71)
- Twitter/X (https://bby.me/o6k2xt)
- Instagram (https://bby.me/v1x364)
Matias r
November 15, 2025
Great service since the very first step in the store