Best Buy Santa Maria

I ordered a product to be picked up at this location, but when I went in, the first employee I spoke to claimed it was on hold due to my bank. However, when I called Chase while standing there, my bank rep told me the transaction went through almost instantly, hours ago, so the Best Buy employee's story changed, and he said it must be a system issue, which happens all the time but should be fixed in minutes. Funny enough, that didn't happen, so a different employee offered to just cancel the online order and have me buy it as a new transaction, though it turns out, after searching for the next ten minutes, that the product isn't even in the store. Oh, but they did have a different item that was about $200 more... If that wasn't annoying enough, a couple of blue shirts were dropping F-bombs in their conversation while I was walking past them. Anyway, this is my long way of explaining why Best Buy has finally lost me as a customer over a truly stupid, unprofessional experience at this store.

I went to return my Nintendo Switch with the 60 day return policy, and one of the employers messed up the return, he put on the system as a trade in , when i told him i just want to return it. I got $350 back when i paid $559 for it. So he made me lose $209 bucks. Which he only said im sorry. Manager wasn’t helpful. I spent 2 hours just for that… should train their employees better!!!!

Very unhelpful the last two time I've been here was looking for a decent mouse guy trying to upsell me on a mouse then I come to exchange a case and they can't help me find the case I'm looking for recommended the wrong case

Siempre encuentro lo que estoy buscando, pero si es un poco tardado el conseguir alguien que me ayude, pero ya que me atienden la atención es muy buena.