Best Buy Santa Maria

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Was in area from Texas and had a computer question and the older guy behind the computer counter acted as if I wasnt there. Cant really explain it deeper than that. Wish I would have saw his name badge as was a heavy set guy with scruffy beard and he returned to the door where the computers are worked on I presume. Eye contact doesnt mean much anymore I see

Walked in to buy something for a computer repair, looked around couple aisles, couldn't find it(online said it was stocked). Everyone else I saw were with a customer so I go to the only person at the Geek squad cash register. Dude not only looks at me, but ignores me, then walks away and even looks back at me before even shutting door lol Far out, I've always had good experiences with Best buy, this is the ONLY reason I am even taking time to write this review. If the receipt had a survey link I would have done that and THEN included name/position. NE how I asked about who he was they told me but because of his alleged position I wont put the gentleman on blast here since describing his professional appearance (lack of) would be obvious. To the TWO who did help me without even having to ask THANK YOU so much for your help!

Expect to wait 20-30 mins for appointment at geek squad. Ridiculously understaffed for the type of customers they get.