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Frequently Asked Questions About Best Buy Santa Rosa

How do I check product availability at the Santa Rosa Best Buy?
How do I check my order status?
My local Santa Rosa Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Santa Rosa stores’ holiday hours?

Recent Reviews

4.0
(2857 reviews)
Rebecca A
April 22, 2025
4 out of 5
Sales people very knowledgeable. Not pushy.
user n
April 15, 2025
1 out of 5
Don’t go here if you’re trans or lgbtq. Employees will not offer help and will be so awkward to when I asked to check out a product behind the glass case. On the way out, other cishetero customers were wished farewell from the store meanwhile I’m wasn’t and the employees just were talking amongst themselves. Very rude and very snubbed.
Response from Best Buy
April 15, 2025
Hello, Thank you for sharing your feedback with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. http://facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 65045389. We look forward to hearing from you. Sincerely, ^Deysha
Sam
April 11, 2025
1 out of 5
Keeps canceling my orders without saying why.
Response from Best Buy
April 11, 2025
Hello, Sam, Thanks for reaching out to us and providing your feedback. Having your orders cancelled can be very frustrating, so I can understand your disappointment. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, you can reach out us to in a private message or a DM through our social media. You can contact us here: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy) When you message us, please include your full name, phone number, email, and a copy of your Google review number #65031860. We look forward to working with you. Regards, ^Aaron
Anne M
April 05, 2025
2 out of 5
We went to Best Buy today to find 2 things: a new charger for older LG computer and the proper printer cartridge for an older Brother printer. Geek squad rep and 2 different managers misinformed us about both items we requested. .We actually bought the wrong charger and now must drive 45minutes 1 way to return item!
Response from Best Buy
April 06, 2025
Hello, Anne, Thank you for taking the time to reach out on Google with a review. We are dedicated to providing friendly and informative service in store when you shop with us. In a situation similar to what you have described, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65013692 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Kind regards, ^Ryan

About Best Buy Santa Rosa

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