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Best Buy Santa Rosa
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Santa Rosa
How do I check product availability at the Santa Rosa Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Santa Rosa Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Santa Rosa stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Santa Rosa Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2812 reviews)
Rob G
November 18, 2024
1 out of 5
Where do i begin? Purchasing and all the upsells went perfectly. After that it all falls apart. GeekSquad is bad. Literally, your TV can fall off the wall..... witnessed by the SECOND Concierge team who came to see why the volume stopped working the day after it was installed. And whennit woild work, only in Spanish. Their ‘Concierge Team’ laughable. Their Customer Service via the ‘Concierge Team even worse...and that was speaking to Ivan, one of their “Supervisors” Which brings me to the most current issue that the TV that is less than two months old, wont even power on. Had to file a complaint with the State’s Attorney General so noone else goes through this. Save your money. Shop elsewhere. So many better options. The biggest isnt always the best.
Expecting to have something work properly for more than a day after it was installed shouldnt be this hard. And go throughnit again at 2months unnacceptable.
Response from Best Buy
November 18, 2024
Hello Rob,
Thank you for the review. I can certainly understand your frustration with your tv not working properly. That is not an ideal situation.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy
richard c
November 17, 2024
5 out of 5
Bought
Laura T
November 10, 2024
1 out of 5
I had a dash cam installed a couple of years ago. They installed the camera so that it was always draining my car battery despite me asking them NOT to install it like that. My car battery kept dying, Best Buy “fixed” it and yet my car died again today. I’ve never had battery issues with my car until Best Buy installed this dash cam. This has cost me time and money, I’ve missed appointments, and have been stranded unsafely due to their negligence.
Response from Best Buy
November 10, 2024
Hi Laura,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that you've been having these issues with the dash cam that was installed in your car, which I certainly understand would be frustrating. We'd be happy to discuss this further with you to ensure this feedback is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64408438 so we can assist.
Thanks,
^Caleb
Lynn H
October 29, 2024
5 out of 5
Thanks Mike, Great new laptop. Excellent service...