Best Buy Santa Rosa

I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!

Attentive and knowledgeable customer service, with a huge selection of electronics and appliances

Good best buy. Mobile department knows their stuff

I am extremely upset about being tricked into buying a membership just to get my MacBook looked at. I paid $197.98 because I was told it would be cheaper than paying for the diagnostic and repair separately. They told me the diagnostic alone was $99, and that the total cost for diagnostic and repair could be over $400, so the membership would save me money. After purchasing the membership, they ran the same diagnostic that I had already explained to them myself, and then at the last minute told me they couldn’t fix my MacBook anyway. I went back to the store and requested a refund. The manager told me to call their support number to request a full refund. When I called, they told me the refund would be prorated, and they only want to refund me $25. None of the details about how their memberships work were clearly disclosed when I purchased it. I bought this membership on Saturday, and now I’m out over $172 for absolutely nothing. Save your time and money and do not buy these memberships thinking you’ll save money. In my case, it ended up costing me more.