Best Buy Santa Rosa

I tried returning something and thought I had a warranty but they were really accommodating and did their best to make it right

I walked into the home audio area and there was one guy assist another customer. I went to the counter and stood there waiting for 3 other guys to acknowledge me and they just talked the whole entire time I was there about 10-15 minutes. I left the store without talking to anyone or anyone talking to me. I understand they could be busy and work on something else but I think at least one of them could’ve at least say “ I will be right there with you” or something, but no. No one even pretended to see me.

Geek Squad for the win! In our experience, the Geek Squad are amazing at diagnosing and fixing problems. And we enjoy the no pressure approach to sales. We've purchased multiple appliances, computers, and phones here over the years. The information we've gotten from sales staff was helpful and has been corroborated by reviews in CNET or Consumer Reports.

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.