Best Buy Santa Rosa

As a Best Buy Member, be warned of the old man manager who works here! Best Buy Corporate heads up - if you still stock a product & a member needs to exchange an item that no one would know if the TV Bracket extension would work in a new build until the last couple of weeks when the recess in the wall would work and you won’t exchange the bracket in the original box, plastic and never even a screw put into the holes of the bracket - box opened for 5 minutes and you still stock the same item on the shelf that’s sitting there - all 8 of them on the floor - and don’t accept an exchange because your manager is not a “people person” or can see with proof of construction photos, box was stored until it could be installed, then this isn’t the job for you? I don’t know what happened in your life to be the way you are, but as someone who worked in retail for many, many years, and you lie about the return policy of only being two weeks while your staff says it’s two months…now, you’re untrustworthy. It explains why the staff aren’t thrilled to have you as their “manager” when the only thing you can do is say “No” is not a level of “job performance” large, established stores should have as their representative. Worst retail manager with a power trip due to his disgruntled outlook on his job, life and the customers who are members who only want to give him money and do an exchange. WOW, just WOW! This “manager” is not an asset to Best about and needs training in customer relations or just stay in the back office when he doesn’t have to interface with the public…

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