Best Buy Santa Rosa

If you’ve ever wondered how complicated it can be to give a store your money, Best Buy Santa Rosa has the answer. I went in to buy an open-box Sony Bravia that was literally sitting in front of me. The price in store was about $100 higher than the price on their website, and instead of simply honoring the online price or assisting with the purchase at the register, I was told I needed to buy it online myself because they weren’t “permitted” to lower it further. So I was standing in the store… being told to go shop on the internet. It got more complicated when I needed to split payment across two cards, which apparently was impossible due to “policy.” The only workaround available was for me to buy a gift card so I could complete the order online myself which by the way I came up with myself as the staff failed to come up with a solution. When I asked how long it would take for the item to be ready, the answer was, “I don’t know.” Not exactly confidence-inspiring when you’re spending this much money. Then came the condition issues. The TV was labeled “Excellent,” yet it didn’t include the original box. It was wrapped in bubble wrap, and the screen and frame were visibly dirty, like nobody had even bothered to wipe it down before handing it over. That doesn’t align with what most customers would reasonably expect from an “Excellent” open-box designation. The TV itself is great, but the buying experience was unnecessarily frustrating from start to finish. I’m sharing this in the hope that store leadership or corporate reviews these processes, because there’s clearly a disconnect between policy and basic customer experience. Customers who walk into a store ready to spend money shouldn’t be sent home to complete an online order or receive products that don’t meet the stated condition standards.

The sales person was dismissive

Online order went without issues. In and out. I got a 7 cu ft chest freezer

A good experience they did not have what I was looking. Have shopped here before and have always been well.