No way to directly contact the store sucks. No humans except the geek squad.
Response from Best Buy
May 15, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support.
Thanks!
If you didn’t know, you can get your Apple products looked up for free if they’re still under warranty at Best Buy
The only reason I an giving a 4 star review is due to my initial interaction with the first sales representative, but following that negative experience I was blessed with the opportunity of working with Chris, who went far and beyond to assist me and make sure I was completely satisfied leaving the store. 2 days prior to this, I was fortunate enough to be helped by Michael, who also went far and beyond his job description to assist me and make sure I was taken care of to the best of his ability, while on my tight time frame.
I've used the Geek Squad service so much lately for my phone, and their service is amazing! They've solved every single issue to date. I trust them so much that I've started an annual subscription for their services. I highly recommend them! I haven't needed much from Best Buy itself, but when I did make a small purchase recently, the staff was very helpful too. Everyone who works there has been helpful, useful, and knowledgeable.