Their geek squad was not helpful at all. Rushed my scheduled appointment so they can continue their conversation at the back.
Response from Best Buy
August 07, 2025
Hello Gerardo Diaz
Thank you for letting us know about your Geek Squad experience at the Sherman Oaks location. I can understand how you would feel if you felt rushed I don't like that feeling either. We'd like to know more, to connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #25670. Please send us a private message.
Facebook (https://bby.me/to19m1)
Twitter/X (https://bby.me/v7nb60)
Instagram (https://bby.me/8df7zj)
Thanks,
^Ezra
I promise you, this will be the worst best buy you ever step foot in. No selection, no salesmen with even a little sales or customer service skills to make you at least feel like you want something. The store is there for nothing. I know working sucks. Closing this location will impact people's jobs and at the same time, you can tell everyone working there wants to be put out of their misery. Hate this place every time I "give it a shot". Just drive to the Culver City location! At least they have product in that one.
Response from Best Buy
August 06, 2025
Hello.
Thank you for taking the time to provide your experience and feedback regarding this location. We do take this feedback seriously and rely on it for ways to improve. We would be glad to get this information documented as well as assist in any way that we can. To do so, please reach out us to in a private message on Facebook (https://bby.me/i23fvi), Twitter/X (https://bby.me/lp1d6x), or Instagram (https://bby.me/pwvvt8). Please also include Google Review number 25146.
Best,
^Allison
Always a great experience at Best Buy. The staff are helpful, knowledgeable, and the service is fast both in-store and online. Smooth shopping and reliable customer support. Highly recommended!
Mike the Manager is FANNNN TASTIC