Best Buy Sherman Oaks

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

I had an excellent experience at the Best Buy in Sherman Oaks. As soon as I walked in, I was immediately greeted by a friendly staff member who asked if I was looking for anything in particular and personally walked me to the camera section. He also made sure someone was available to help me right away, which I really appreciated. Mauna assisted me and was absolutely fantastic. She showed me every camera option I asked about and clearly explained the pros and cons of each one. She was very knowledgeable, patient, and genuinely kind. Another coworker (I unfortunately didn’t catch his name) came over to turn off one of the alarms and also took the time to educate me further on the cameras. Overall, the service was outstanding from start to finish. Everyone was attentive, professional, and helpful. Great, great customer service—I had to write a review!

iva a comprar un telefono pero la senorita que esta en el area de los telephones unlocked no supo atender ni dar una atencion por estar en una llamada personal. mal servicio mejor me sali sin comprar me siento mal por q si necesitava el dispositivo pero no le iva a comprar a alguien con poco interes

Very good experience