My representative of your company showed the utmost in customer satisfaction even though I was only buying a 30 adapter, Yorgos went completely out of his way to extend 100% customer satisfaction and detailed every question I asked without hesitation, I give him 10 stars 🤩 not 5. A great asset to your organization. All the best, Darren
Worse Best Buy store in the whole San Fernando Valley. The “Store Manager” Johnathan Vasquez was supper rude and unprofessional when I found out they were back dooring TCG cards to their goons. The 2 guys working downstairs are very unprofessional Ricky and the African American guys spent more time watching the football game than trying to assist me!
Response from Best Buy
October 04, 2026
Hello, Misael,
When shopping with us, it is important that our guests receive quality, kind, and accurate assistance.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/DzMuu0)
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Instagram ( https://bby.me/cLc3AO)
Please be sure to mention your review, #230417.
Nifara
September 29, 2026
No employee " Can I help You anymore"?
Response from Best Buy
September 29, 2026
Hello Nifara,
Thank you for reaching out. Feeling welcomed and supported throughout your visit is important, and we understand your recent experience did not reflect those expectations. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 228159.
Facebook ( https://bby.me/WmPpZS)
X ( https://bby.me/0zrQLP)
Instagram ( https://bby.me/9po2Wo)
Beware buying from Best Buy Sherman Oaks! They swap old, outdated models of expensive electronics when you purchase new models so they can clear old stock, and they won’t accept returns if you discover the swap after leaving the store. It’s incredibly shady and isn’t getting enough attention!