David A
September 09, 2026
Had to jump through hurdles to get passed ai only to have someone pick up and hang up immediately. Bad customer service
Miguel the supervisor or store manager there was very friendly. He greeted me when coming into the store and also helped me out. Thank you and excellent customer service. ⭐️⭐️⭐️⭐️⭐️
The manager Miguel was rude I came to change the phone with the geek squad I purchased at the beginning and he told that the system changed and now it isnt fully covered, argued and wasnt friendly, 1*, won't recommend that store to anyone!
Response from Best Buy
September 05, 2026
Hello ,
Your feedback matters, and we want to make sure this interaction is fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #218594 in a private message. We’re here to listen and help however we can.
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Howard S
September 01, 2026
I purchased merchandise from the Sherman Oaks location and tried to return it less than 1 week later. The store manager said I couldn't return the merchandise and that he gets to decide to make any purchase final sale, even though the receipt says 2 week return policy. If he had told me the purchase was final sale before I paid, I would not have made the purchase. Do not purchase from this store.
I don’t have social media, can’t respond there.
Response from Best Buy
September 01, 2026
Hello, Howard,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be for a return, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 216869.
Facebook (https://bby.me/tiotUQ)
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We look forward to assisting you there.