I just had the best professional help from 2 employees at Best Buy that i want to again say thank you to John and Kenny ....
When you call the number for the store, you're connected to an AI that barely works, and then transferred to a person in a call center with inaccurate information. What is the point of having a phone number for the store when you can't actually call the store?
Response from Best Buy
July 23, 2026
Hey there, James,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##192164
Just walked in because I bought an electronic device the front desk guy said to go to costumer service when I walk to customer service like I was told to do the tall gentleman was rude when he told me that I was supposed to walk over to geek squad I told him I was just doing what the guy at the front desk told me to do pretty sure he was the manager he definitely needs some customer service training
Response from Best Buy
July 10, 2026
Hello, thank you for leaving us a review. We aim to create a welcoming environment when you visit us in store. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #185577".
Facebook (https://bby.me/9MPYnC)
Twitter/X (https://bby.me/x0UySP)
Instagram (https://bby.me/ghcBOj)