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Best Buy Sherman Oaks
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Frequently Asked Questions About Best Buy Sherman Oaks
How do I check product availability at the Sherman Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sherman Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sherman Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sherman Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3434 reviews)
mikael b
February 07, 2025
5 out of 5
Best deal
Gabriel E
January 28, 2025
5 out of 5
Wow fast service!!
Ian T
January 25, 2025
1 out of 5
Went to Best Buy in Sherman Oaks CA to purchase Open Box Sony Bravia XR A95L in "Good Condition" and TV OLED was cracked on the bottom Left corner. Tv also had no image display when "Specialist" tried to turn it on. Wasted two hours of my Saturday due to Best Buy not testing open box for sale items before listing them for sale online. I can't believe the same broken open box tv is still for sale online 4 hours after they realized it was broken with my help. Yes, I had to show them the damage in store! Wish Best Buy would have their staff checking their Open Box products before listing them for sale. If I was their manager, I would be embarrassed. I guess I won't be back.
Response from Best Buy
January 25, 2025
Hi, Ian,
Thanks for sharing your review and bringing this to our attention. Arriving at the store and finding that open-box TV you wish to purchase in a damaged state is not a very welcome experience. Then, seeing it marked online as still being available, can certainly add to that frustration. We would like to follow and up and learn more about your experience here at Corporate.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64729669" in your message. Thanks!
Regards,
^April
amaysin
January 17, 2025
1 out of 5
Bought 6 Amazon echos as gifts for the holidays, but didn’t need one of them. Unopened and with receipt in hand I tried to return the echo on 1/17, However the return desk says they have a hard 1/14 cut off on holiday returns. I appreciated that she’d confirmed with the manager standing at the front door. I explained to the manager I was unable to look for the receipt because I had been without power for 4 days because of the ongoing fires and they told me they’ve been open the entire time and could've refunded me by looking up my number ( of which I was unaware ) I asked if it helped if I was a Best Buy rewards member or was I at least able to receive store credit and their reply was simply “ Sorry, but no”.
I understand companies needing to set return limits but considering what the city is going through at the moment some flexibility with this policy could have gone a long way. So I’ll keep the Echo but I’m no longer a Best Buy Customer.
Response from Best Buy
January 17, 2025
Hi there,
Thank you for providing feedback on Google my Business. Not being able to return the purchase after the holiday return policy ended is frustrating. Having no assistance from the store leader is upsetting. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64698652", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay