Just walked in because I bought an electronic device the front desk guy said to go to costumer service when I walk to customer service like I was told to do the tall gentleman was rude when he told me that I was supposed to walk over to geek squad I told him I was just doing what the guy at the front desk told me to do pretty sure he was the manager he definitely needs some customer service training
Response from Best Buy
July 10, 2026
Hello, thank you for leaving us a review. We aim to create a welcoming environment when you visit us in store. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #185577".
Facebook (https://bby.me/9MPYnC)
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This is only the second Google review I have ever written, but my experience here was incredibly frustrating. The store is severely understaffed, and I waited for 40 minutes just to grab a simple iPad adapter. The customer service needs immediate improvement, and management really needs to address staffing issues to better serve the community.
Response from Best Buy
June 27, 2026
Hi, Brett,
Thank you for leaving a Google Review. It fully makes sense expecting prompt service in store, especially when you need something simple and quick. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #178732" for reference. You can find us here:
Twitter(X):
https://bby.me/LtVVov
Facebook:
https://bby.me/HI5LN8
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https://bby.me/zW99Ao.
Good customer service and good appliances.