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Frequently Asked Questions About Best Buy Sherman Oaks
How do I check product availability at the Sherman Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sherman Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sherman Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sherman Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3684 reviews)
Cat K
November 14, 2026
1 out of 5
Never buying from Best Buy. Never again 😡
Response from Best Buy
November 14, 2026
Hello there!
Thank you for taking the time to reach out on Google with a review. It definitely makes sense needing support when it comes to concerns with a purchase. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #255424 in your message. You can find us here:
Facebook (https://bby.me/Q50cZX)
Twitter/X (https://bby.me/Ek8OgN)
Instagram (https://bby.me/hWf7gt)
Dominic L
November 14, 2026
5 out of 5
They have decent prices for everyday electronic goods and the staff is friendly so I have no complaints at least from my experience
Madison H
November 12, 2026
1 out of 5
Absolutely awful business practices. I purchase a 3k laptop on August 1st and shortly thereafter learned that I would need to return it. I purchased this for a special project and left it behind when I traveld to the job. I was not to return for months and would not be able to return the laptop within the 60 window that my $256/year membership allowed. I called the customer service number twice, once in Sept. and again in Oct. to explained my situation. Each time I was assured that as long as the product was untouched in the original packaging and no seels were broken that I could return whenever I liked and would have no problem. I went to return the perfectly untouched $3,100 macbook pro today and they would not accept it. In addition, they are selling the same product on the floor for $200 MORE than I paid for it so they would actually profit from accepting the return. Ludicrous. They sent me packing saying there was nothing they could to help and advised me to call the customer service line which I did and they also did not help me. 2 different representatives toldme that I could return the unused laptop at any time no problemo and they would not honor their own mistake. I could have made arrangements for someone else to return the item in my stead had they not reassured me TWICE that it would be no issue at all. They lost a customer for life...I gained a laptop that could run SpaceX.
Laura R
November 07, 2026
5 out of 5
Marisol’s customer service was great, she was very kind and helped us understand the best buy membership and credit card!