Best Buy Sherman Oaks

Hi there, Thank you for providing feedback on Google my Business. Not being able to return the purchase after the holiday return policy ended is frustrating. Having no assistance from the store leader is upsetting. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64698652", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay

Hello, Thanks for sharing your feedback with us. I understand being unable to get the items you want in your local store, isn't an ideal experience. We do try to keep our inventory as accurate as possible at all times, though there may be instances where an item may not be available unexpectedly, such as if someone else just purchased it or an order was placed for it. If an item is in stock at the store though and available, the employees certainly should be assisting with locating it so you can purchase it immediately, instead of ordering online. I'd like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit(s), including the specific location and the date(s) and approximate times. Please also mention your "Google review 64648010" in your message. Sincerely, ^Melissa