Not a good store as most associates run away from questions. Most other best buys try to help you to buy more. Apparently they dont care about that here.
STAY FAR AWAY FROM THIS VAN NUYS BLVD LOCATION. THIS IS THE WORST BEST BUY. THE WORST CUSTOMER SERVICE. THE EMPLOYEES ARE TOTALLY IGNORANT OF ANY OF THE MERCHANDISE. THEY KNOW ABSOLUTELY NOTHING AND ALWAYS HAVE VERY BAD ATTITUDES TOWARD ALL CUSTOMERS. THEY ROLL THEIR EYES AND IGNORE YOU. AND IF THEY HELP YOU THEY KNOW NOTHING ABOUT ANYTHING. EMPLOYEES AT THIS LOCATION INCLUDING MANAGEMENT ARE TOTAL FOOLS WITH NASTY ATTITUDES. THIS STORE IS AWFUL. WENT A FEW TIMES AND NOW WILL NEVER GO BACK. DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS BEST BUY LOCATION!
Response from Best Buy
August 20, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/j3pi56), Twitter/X (https://bby.me/zdd09t), or Instagram (https://bby.me/yr3ts0). Please also include the Google Review reference number #32262.
Regards,
^Caleb
Had a terrible experience instore at customer service with Miguel. Incredibly rude, unhelpful, and refused to listen to concerns. Had to repeat myself multiple times and had to correct him on aspects of the website. He was only listening to argue and not to provide customer support or service. The only answer I was given was to call the 800 number