Best Buy Sherman Oaks

I recently purchased a television from Best Buy online, which regrettably arrived damaged. Upon attempting to return the item to a physical store location, I was informed that the return could not be processed there due to the online nature of the purchase. I was subsequently directed to contact customer service via their 800 number to arrange for a product pickup. This experience suggests a disconnect between the online and in-store operations, potentially leading to difficulties for customers encountering issues with online purchases, as the physical store may not be equipped to provide assistance. The situation at this particular location has been quite frustrating.

I had an excellent experience at the Best Buy in Sherman Oaks. As soon as I walked in, I was immediately greeted by a friendly staff member who asked if I was looking for anything in particular and personally walked me to the camera section. He also made sure someone was available to help me right away, which I really appreciated. Mauna assisted me and was absolutely fantastic. She showed me every camera option I asked about and clearly explained the pros and cons of each one. She was very knowledgeable, patient, and genuinely kind. Another coworker (I unfortunately didn’t catch his name) came over to turn off one of the alarms and also took the time to educate me further on the cameras. Overall, the service was outstanding from start to finish. Everyone was attentive, professional, and helpful. Great, great customer service—I had to write a review!

iva a comprar un telefono pero la senorita que esta en el area de los telephones unlocked no supo atender ni dar una atencion por estar en una llamada personal. mal servicio mejor me sali sin comprar me siento mal por q si necesitava el dispositivo pero no le iva a comprar a alguien con poco interes

Very good experience