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Frequently Asked Questions About Best Buy Sherman Oaks
How do I check product availability at the Sherman Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sherman Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sherman Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sherman Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3676 reviews)
Antonio M
October 31, 2026
2 out of 5
Worst store . I bought a set of earbuds online arrive in a different. I contacted online support. They told me I can come to THIS store to change them on the spot. They don't have them and when the clerk ask "Miguel" I'm guessing "supervisor" to help me. He didn't even try.
Response from Best Buy
October 31, 2026
Hi, Antonio,
Thank you for reaching out and sharing your experience. We intend to provide a quality customer service experience for our customers. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/XbfLrv)
Twitter/X (https://bby.me/jpWdc3)
Instagram (https://bby.me/IVnHbY)
Please mention your review #246516, so we can document your experience and/or if you have any questions.
JACKLIN J
October 31, 2026
5 out of 5
BEST COSTUMER SERVICE NOW DAYS
Yvonet M
October 23, 2026
3 out of 5
Cuesta encontrar quien lo atienda para pedir información sobre cualquier producto
Guillermo M
October 21, 2026
1 out of 5
Avoidable!
The guy who assisted us sold us an iPad and an Apple Pencil—and guess what? They aren’t compatible!
We also bought a case for my wife’s iPhone
We also bought a case for my wife’s iPhone, and—would you believe it?—it doesn’t fit
There were more staff members than customers on the premises, and none of them showed much willingness to help—the evidence speaks for itself. It’s baffling how a place like this can still be open