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Frequently Asked Questions About Best Buy Sherman Oaks

How do I check product availability at the Sherman Oaks Best Buy?
How do I check my order status?
My local Sherman Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sherman Oaks stores’ holiday hours?

Recent Reviews

4.1
(3537 reviews)
Tharita S
November 04, 2025
5 out of 5
Very nice and friendly staffs
Raphaelle C
October 25, 2025
1 out of 5
I placed an order from Samsung website and chose this location for pick up. When I got my order, I noticed it's an Open Box (returned). I went back to let them know I didn't get an Open Box, I ordered a Brand New item. Which I am thinking how can they give me an Open Box (returned) when I ordered from Samsung and they don't have Open Box at Samsung website. They didn't give me any answer as to why it is an Open Box and they also told me they can't exchange it to a Brand New one since I ordered through Samsung. So they process a return instead and now I have to wait for the refund before I can reorder again. Definitely will not choose this location again for pick up.
Blanca S
October 22, 2025
5 out of 5
Best Buy is my top choice for electronics. They carry a huge variety of computers, phones, appliances, and accessories. Staff members are very knowledgeable, helping me compare products and find the best fit. The checkout process is smooth, and their warranty and protection plans are helpful. The store is clean, well-organized, and easy to navigate. I’ve always had a positive experience buying electronics here, and I highly recommend Best Buy for anyone in need of tech products or advice.
Felix A
October 20, 2025
1 out of 5
The management at this Best Buy needs a serious overhaul. I came in last week to return a laptop, and I got a lecture from the lead / manager about how I shouldn't return things because my account would be "flagged." I'm a Best Buy total member, which gives me the option to return items within 60 days of purchase. As it later learned, when you return something to a Best Buy location - they get dinged and it affects their store performance. So, as it turns out, they don't care about customer accounts getting "flagged," they care about their store's return rate.
Response from Best Buy
October 20, 2025
Hello. We understand the frustration when a return experience does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/b7uz2z), Twitter/X (https://bby.me/83pmfa), or Instagram (https://bby.me/g3err0), and mention your Google review, 58281.

About Best Buy Sherman Oaks

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