Best Buy Sherman Oaks

Don't buy open box items from this location. Whoever is in charge of listing the item's condition isn't very good. Bought an Open Box "Good" condition OLED monitor online. When I went to pick it up, it had no box, no instructions, was missing cables, was wrapped in bubble wrap, had a weird cigarette/food smell with lots of dirt at the base. I took it home, removed the bubble wrap, and the screen was scratched up in many different locations with TONS of fingerprints and even had a manufacturers sticker peeled off of it with adhesive left behind. I went back to the store to look at possible return/price adjustment options and one of the employees told me, "You already got a really good deal on it." (as if I'm crazy for trying to return it) They admitted it should have been listed in "fair" condition but told me if I wanted to find out what the price difference would be for them to do a price adjustment, I would need to wait an hour first. I found that entire experience to be ridiculous so I just outright returned it. When I went back to look at the same monitor online, I saw a "fair" condition one for only $30 less which is ridiculous for a $1000 monitor. I would have been EXTREMELY angry if I waited an hour only for them to offer a $30 refund. I wouldn't have even been willing to even pay $300 for it due to the condition it was in and would only entertain a price adjustment if I got at LEAST a 50% refund from what I paid.

Goated customer service. Went in to exchange a pc. They took the time to find what I was looking for and everyone in the computer section was so nice

Ryan in Dyson section he is knowledgeable and patient, outstanding customer service.

Alex from geek squad is very professional with a lot of experience. He helped me to fix my phone. Thank you.