Frequently Asked Questions About Best Buy Sherman Oaks
How do I check product availability at the Sherman Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sherman Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sherman Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sherman Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3639 reviews)
Morales P
June 17, 2026
5 out of 5
Good customer service and good appliances.
Rikky B
June 14, 2026
2 out of 5
That dude with the chopped buzzcut they got in the front like to literally things under his breath like a little girl.
Zo G
June 13, 2026
1 out of 5
Horrible customer service!! I just wanted to do a simple return. I can not believe Miguel and Maria can call themselves managers what a disgrace!! Never going back to best buy again
Response from Best Buy
June 14, 2026
Hello Zo G,
We can see why you’d be upset if you were having issues with a simple return. We'd like to learn more and see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172297 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ktCqeb)
• Twitter/X (https://bby.me/KgSPYe)
• Instagram (https://bby.me/05Sspp)
Micah H
June 12, 2026
1 out of 5
Well I'm boycotting best buy. I bought the wrong laptop charger and assuming I had 30 days to return it I went in on my day off at 17 days. Their policy is 15 days and even though it was not used and only 2 days past the 15 days they refused to let me just exchange it. They offered to let me pay for a 30 membership which would allow me to exchange it up to 60 days but the charger only cost 32 to begin with. I'm irritated to say the least.
Response from Best Buy
June 13, 2026
Hi, Micah,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting an exception to be made for an out-of-policy return, especially if the item is unused and only a couple of days past the return period.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/dBZSyj), X (https://bby.me/36b2Xm), or Instagram (https://bby.me/diDNMo).
Be sure to mention “Google review #171967” in your social media message.