If you’re recycling your TV, don’t waste your time here. They will tell you they have no space and send you else where. Save your time and just go to Goodwill right down the block. Guy with dark hair at the front was also very unhelpful.
I hate hate hate best buy's phone system...you call to see if you need to go to the store to deal with your issue and have to go through their "AI" before being transferred to someone who speaks baby English. It's a vestigial gesture at customer service made only by ppl who profit from your annoyance..
Response from Best Buy
July 28, 2026
We understand the frustration when you were unable to get the assistance you were looking for over the phone. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/6aYe40), Twitter/X (https://bby.me/0OePic), or Instagram (https://bby.me/TyBCU8), and mention your Google review, 194636.
I just had the best professional help from 2 employees at Best Buy that i want to again say thank you to John and Kenny ....
When you call the number for the store, you're connected to an AI that barely works, and then transferred to a person in a call center with inaccurate information. What is the point of having a phone number for the store when you can't actually call the store?
Response from Best Buy
July 23, 2026
Hey there, James,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##192164