I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.
Alison T
February 08, 2026
Easy online order pickup process
Christopher W
February 04, 2026
I shopped around for printers at Costco Staples and Best buy Best buy. Had the best prices
Warrior
February 04, 2026
Went 6 months ago or so to see if i can get something in payments and a guy with glases who worked there said hold up ill get someone and a short girl told me in a rude manner what did u need and I said hello I wanted to know about if I can qualify for payments and she said u have to go to the counter by an area she pointed and I said thanks ima go see and she just turned around and left and workers are always just wondering around instead of looking around if someone needs help
Response from Best Buy
February 04, 2026
Hello!
We truly appreciate you taking the time to bring the details of your experience to us. We fully understand the need for friendly and supportive assistance in store when looking for finance options. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #112793 in your message. You can find us here:
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We hope to hear from you!