Best Buy Signal Hill

My experience at Customer service it was great it actually exceeded my expectations. I want to give a shout out to Brandon Jones for not only his friendly customer service skills but always with a smile on his face and positive attitude 😀 and he went out of his way to help us.

One of the worst best buys I have ever been to! No sense or urgency with keeping lines moving. Lots of employees walking around doing absolutely nothing and when you ask for assistance and need anything its go to customer service. By far the worst and laziest best buy I have ever seen.

I visited the Best Buy in Signal Hill to pick up an online order I had purchased last week. Upon entering, I noted there were two separate lines: one for online order pickups and one for carry-out purchases. There were two employees working behind the counter, I was the only person in the pickup line, while the carry-out purchase line was quite long. A young man behind the counter on my side acknowledged me, confirmed I was in the correct line for an order pickup, and stated he would be with me shortly. However, after finishing with the customer he was helping, he proceeded to call the next customer from the long carry-out line, and then a second one. I felt compelled to ask if I was, in fact, in the correct line, and he confirmed I was, but explained that the carry-out line was longer and those customers had been waiting a long time. After he said that, I told him, well you should have said to get in the other line earlier, I then proceeded to the carry out line and was helped by the young lady behind the other side of the counter. This whole situation left me feeling confused and foolish. While I don't expect "fast lane" or VIP service—I am a paying customer just like everyone else—I do expect clear communication and good customer service, which this was not. The line was long yes, but I didn’t wait too long. If the plan was to prioritize the longer line, the pickup line should have been closed, or I should have been explicitly asked to join the other queue from the start. Better communication, like simply stating that the pickup line was closed and directing me to the main line, would have prevented me from leaving upset. This lack of clarity and poor handling of the situation truly left a bad taste in my mouth, and I do not plan to return. Best Buy needs to do better, implement clear signage, and improve communication with its customers.

A lot of safe, everyone greeted you direct you to the location for what you were looking for items were there check out lines moved fast in and out