Best Buy Signal Hill

I purchased a Roku TV online that was listed as available at the Signal Hill store. When it was delivered, it arrived in a generic box instead of the original Roku packaging. The moment I opened it, I realized the TV was used: dust, fingerprints, everything. I didn’t even take it out of the box before bringing it back to the store. After 45 minutes of “investigating,” the store manager told me to file an online claim as they wouldn’t accept the return because the TV inside was a Samsung, not a Roku, and claimed it must have been switched after leaving their store. This was not only wrong but incredibly insulting. The TV was packaged and shipped by their store and their delivery service. He refused to take responsibility, offered zero apology, and insisted there was no one above him who could override his decision. The online customer service then told me to initiate a return and follow instruction on the return label. Instructions said to return it to the store or ship it via FedEx. I brought the TV back to the store (once again), only to have a different manager refuse the return again, even after I showed her the return label instructions that clearly listed in‑store return as an option. Once again, no apology. Just more insinuations that I had swapped the TVs. I asked for the issue to be escalated and left the TV at the store. The next morning, a Best Buy representative called me, was shocked by what happened, apologized sincerely, refunded the TV immediately, and even issued a $50 gift card. She confirmed the store manager absolutely should have accepted the return. Two weeks later, unbelievably, the same used TV was shipped back to me with a letter saying they couldn’t replace a used TV of a different brand—clearly unaware the refund had already been processed. Yet again, I was treated as if I had tried to return something I didn’t buy. All of this over a $250 TV. The lack of accountability, the refusal to follow their own return instructions, and the accusatory attitude from the Signal Hill store managers were unacceptable. Best Buy has lost me as a customer for life.

It was a great experience. The customer service from your employees was excellent. They were knowledgeable at answering our question and I left very happy withy purchase.

Horrible customer service came for online pickup item looked like a return and staff was super rude only said out or stock

Muy buen lugar para compras electrónicas atención muy buena mucho estacionamiento