It was a great experience. The customer service from your employees was excellent. They were knowledgeable at answering our question and I left very happy withy purchase.
Horrible customer service came for online pickup item looked like a return and staff was super rude only said out or stock
Muy buen lugar para compras electrónicas atención muy buena mucho estacionamiento
The staff offered to let people buy an extra booster bundle if you signed up for credit knowing there was a big line waiting to get one. Not only did it hold up the line more than usual but people weren't even getting approved and when it finally came to us they told us they had no more left. It honestly was very unfair, they put their own self interest using credit as incentive especially when they know there is limited quantity. The staff also woke up with a really bad attitude rolling their eyes and being passive aggresive with their customers. We were about 30th in line and quantity showed more than 40 booster bundles. We and probably about twenty+ people behind us had to walk out after hours of waiting for credit approvals and disappointment. Do better, place a better system, and hire people who actually like their job.
Response from Best Buy
April 03, 2026
Hey Adriana!
We can definitely understand frustration when it comes to a limited supply event. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #138129 in your message. You can find us here:
Facebook (https://bby.me/xdtADs)
Twitter/X (https://bby.me/xwihlt)
Instagram (https://bby.me/syW4ul).