Best Buy Signal Hill

Came here to pre order a game and get the pre order bonuses. Employees had no clue how it worked nor did the manager. When I came to get it we were denied the pre order bonuses because they never put my name on one. When I explained it to the next store manager they would not offer any form of compensation and told me to take it up with customer service. Extremely poor customer service will never use Best Buy again due to this poor experience.

Absolute garbage service. Browsed for a good 30m in computer dept. ready to buy, actually made a loud alarm go off from looking at things, no one and I mean absolutely no one came to ask if I needed help.

Dissatisfied. I rather shop local than online. Yet not shopped there for two reasons. Car vent charger with magnet. 1- Attendant will not open a box to physically see item. Pointed to unreliable visual pictures on the box. So that defeated my purpose of buying in a physical store instead of on line. 2-Answered 2 times "phone drops from magnets" instead of my question: Is this brand magnet stronger than the other brand? Sounds to me like a "Chat-bot" answer. That defeats the purpose of talking to a physical person. Web and blogs would possibly steer me to better and more economical products. Why would a store want to loose a sale to online competitors?

I do not attend Best Buy often. Only out of necessity. They did not have the actual product in stock that I called about so I purchased the only option for what I needed. The product works fine currently but upon opening it it didn't seem new. Or, perhaps it was handled carelessly in the facility. There is a nick where the black coating is chiped so you can see the silver that is underneath and when I pushed the flash drive open it was so difficult to retract back that I youtubed how to operate it. What? Eventually, with a lot of force I was able to push it closed as expected. Employees seemed thirsty to help. I was approach three people in a ripple but they don't fully know how thier products work when you ask questions. Felt like I was walking through a swapmeet of electronics. The Apple section felt lively and contemporary.