I went in 2 times in 2 days and got what I needed.
I’m surprised Best Buy is still in business, especially with this dam AI answering service that I can’t even get past to talk to anyone. This BS AI answering BS has to go! Bad service, no service now do to you can’t speak to anyone in person cause Ai won’t let you! I’m tired of trying to call, no his is BS!!!! I’m freakin done with Best Buy!!!! I’ll go somewhere where else!
Waited over 20 minutes to get help just to grab something behind the shelf no acknowledge no greeting
1 star. This Best Buy is extremely slow and unorganized. Employees seemed overwhelmed, nobody knew who was helping customers, and the wait time was ridiculous even for simple questions. The store layout and pickup process felt chaotic, and getting assistance took way longer than it should have. Definitely one of the worst customer service experiences I’ve had at a Best Buy.
Response from Best Buy
May 18, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 153729 when reaching out.
Thanks!