I gave it 2 stars because the guys at the Geek counter were super nice and helpful. In contrast, trying to get help in the computer area was awful! Zero acknowledgment that you're in the area and service is horrible. Trying to spend hundreds of dollars and they're only making the barest effort to talk with you. Horrible buying experience and if we weren't enrolled in the membership program, would definitely go somewhere else. This isn't the first time I've had a negative experience in the store . They need to have customer training!
Response from Best Buy
July 22, 2026
Hello, thank you for leaving us a review. We aim to create a welcoming environment when you are visiting us in store. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #191751".
Facebook (https://bby.me/lOjQFr)
Twitter/X (https://bby.me/tCPSX0)
Instagram (https://bby.me/aMJpdb)
During my visit I saw more than 10 employees walking around doing absolutely nothing! No one asked if we needed assistance and items were placed on the wrong display with a different price. Manager was not able to price match after all and cashier provided misleading information. Store staff definitely needs customer service training including managers!
Very good store great staff very helpful
Creepingitreal
July 11, 2026
Something definitely died inside the women’s restroom. I feel bad for the employees having to smell that.