Best Buy Signal Hill

Big blow down by BestBuy today. I can't buy something on bestbuy app with bestbuy gift cards, I arrive at a store to ask for help. I arrive at 10:45, it's mildly busy not packed. I escalated it to manager. At 11:45 after waiting for 50 minutes for manager, I didn't get to see the manager. I kept getting told they're helping a customer. Maybe you are indeed helping other customers for 45 minutes, straight, but I feel like I queued in and waited too long and didn't get to see one after all.After third time asking them for a manager, they reached someone out, which brings to question, why is it so hard to reach a manager. I don't think it should an hour to help a customer with gift cards, but I'll let readers have their own opinion. I asked if I can just buy a product, and get my gift cards in a refund. I was told when you do refund, they refund on all original gift cards. Ironic, I wonder if I paid cash, whether I get same dollar bills with same serial number. Edit: Same day 2:30 PM. Im increasing my rating to 3, because the only helpful person inside was the manager. The only person out of 6 people I talked to today, who said I should be able to process gift cards for third party seller on Bestbuy, which is something full 180 of what I heard from other employees. I was also glad to hear that he could work it with me, process my purchase and provide refund so I can get single gift card as a refund, which if you look first paragraph is what I asked for in the first place, minus 3 hours wasted. This was much of a breather, and honestly, this is exactly what I asked them this morning, it's just unfortunate that I was told by customer section that they can't do that, made me wait for manager, some other guy came in and told me "sorry theres nothing we can do", when manager said he can do that. Basically I don't know if there's miscommunication about gift card between staff and other teams, or why was I told by them to call number on physical card, when the number just told me that they are digital purchases only and can't provide me any help, because bestbuy cards are physical. Ive NEVER heard of anything so bureaucratic within business, sending me from one person to another.. Anywho, manager saved the day. Thank you again Je.. something, you were the realest and solved my problem in under 10 min, which is what I wanted since 10 am when I arrived at the store. 5 stars Manager, 1 to staff whoever told me at the store counter that they can only process refund to original gift cards I arrived with and that I cannot buy third party item from the store (item in question Ubiquity switch, sold by third party on bestbuy website), and that I have to call department that directed me back to store. Timeline: 0950 arrival, 10:05ish at counter talk to staff, told to wait for manager, 10:15 still nothing, 10:30 still waiting, 10:45 someone came in and talked to me, told me "sorry, nothing we can do". Google Review 95514 is talking about original methods of payment, which while is true I guess, is not what Im talking about here. What I was told originally by staff was wrong, and later was corrected verbally by manager and indeed was correct. What the issue was have 9 cards and would like them either merged or all used towards purchase of product sold on bestbuy.com storefront. I was told I cant use gift cards to buy it, which made totally no sense, like why would one buy gift card, if they cant use it on half of stock of bestbuy, at this point wouldnt it make more sense to buy amazon gift card and then use those credits to buy gift card? What I was to, is that you basically shot yourself in the leg by restricting purchases with gift cards to only products that are sold directly Bestbuy. Again, manager fixed it.

A little crowded for my taste but good prices.

Its a week before Christmas and twice i been here with the checkout line about 10 people long with only 1 til open.

Luis, the front greeter in asset protection, profiled me on my first visit, said I “looked like” a shoplifter, followed me, and told me to leave. Racial profiling is unacceptable.