I bought an high end pc gaming controller. I wasnt happy with the controller's features. I was able to return it with no hassel.
Not enough staff to check out especially because they had a launch of new Pokemon cards. Waited 20 mins in line before they opened up another checkout lane. Also had another customer with a large problem and was supposedly talking to a cashier about the problem. Cashier should have called for a manager to come over and insist instead of making people in line waiting to check out especially for one item. Management needs to plan ahead regarding staffing especially since they know a collector's item will be in high demand. A separate checkout line twouod have been the solution.
Response from Best Buy
January 30, 2026
Hello!
Waiting in the for long periods of time to make a simple purchase can be frustrating. Please know that you feed back is important to us, and we would like to know more of where we missed the mark so that we can improve. Please send a private message via Facebook (https://bby.me/xikjav), Twitter/X (https://bby.me/flcfb2), or Instagram (https://bby.me/xmts6m) so that we can look into this further. Please be sure to mention that you are replying to Google Review 110969 when reaching out.
Beware
Best Buy shipped me something damaged and will do nothing about it. If their chatbot can’t help you, then you are SOL I guess.
It's fine they don't want my business, I'll live. I would be careful if I were you. Mine was fairly inexpensive and I can afford it, but if it wasn't and I couldn't, it would be a much harder cookie to swallow.
Choose wisely...
Brayan was very helpful patient, knowledgeable, respectful