Best Buy Signal Hill

Total Tech is total BS. I have been paying for Total Tech for 3 years now and right when something happened, I took it in and by golly I am outside of my 2 year protection... What do you mean? What am I paying $180 a year for exactly? Why didn't they say this when I bought it with my computer?... They said anything that happens, water damage, anything, you are protected.. I asked them what am I paying for and they said software protection...I'm an IT person; I don't need software protection. The computer I bought Dell Inspiron mouse pad never worked and they always kept updating my software, sending me home and then the pad would stop again. Never again will I give them my business. They lie about everything and sell you things that are not necessary! Best Buy is a joke!

A lot of safe, everyone greeted you direct you to the location for what you were looking for items were there check out lines moved fast in and out

My iPhone 13 Pro Max entered a boot loop of death. I took it to this Best Buy because I didn't want to deal with the long waits for the Apple Store. It took me forever to be acknowledged by anyone and when I was finally acknowledged the service was rude and standoffish. Geek Squad told me the device was unrepairable and would need to be replaced. The one good thing was that the device arrived rather quickly, but I was on a work trip as I had mentioned at the time I authorized the replacement. The guy who helped me didn't make a note that I would take some time to pick it up and called me 4 times in a row to try and get me to pick up the phone right then and there. Despite being in the middle of travel I finally was able to pick up and remind him that I was out of town. Because my job moves quickly, I needed a phone ASAP and already had a new phone by the time I initiated the replacement. I was happy to hang on to the replacement iPhone as a backup phone. However, since it's just been sitting around we decided to sell it. The final cherry on top of this irritating, ridiculous saga is that they gave me the wrong device (a 128 GB iphone, not a 256 GB like the phone I turned over) and have absolutely NO record of the device that replaced mine. No serial number, no model number, NOTHING! The person who bought the phone is unhappy because they feel ripped off, we're unhappy because we feel ripped off, and we're stuck paying. A 45 minute call with Best Buy support was literally like one of the gates of hell just trying to get the serial number of the replacement device (DID NOT GET IT). In fact, on my online portal the device issue is mislabeled as a screen replacement. We ended up giving up and just gave the buyer $50 back to compensate for what truly was Best Buy's mistake. Reading other stories I don't even want to wonder what would have happened had we kept the device and tried to replace it with Best Buy ourselves. I will never, ever recommend Geek Squad support to anyone. Take the extra time and go to Apple.

Very helpful