After shopping in-store I signed up for a Best Buy membership expecting benefits like free delivery and meaningful price protection, but the experience has been disappointing.
Even as a member, Best Buy still charges me a $40 delivery fee because "certain items" (mine is a microwave are not included). On top of that, their price guarantee policy does not match Costco pricing (because its a "membership store"), which significantly reduces the value of the membership for me.
When I compare the overall value, Costco offers better pricing, better member benefits, and a more customer-friendly experience. Because of this, I plan to cancel my Best Buy membership and make future purchases through Costco instead whenever possible.
I expected more from a paid membership program and don't feel that it delivers enough value to justify the cost.
Lots of items low or out of stock !
Response from Best Buy
June 05, 2026
Hello, Lando,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/dLFW2r), X/Twitter (https://bby.me/etxuKD), or Facebook (https://bby.me/0O1tGi). Please send a message with the full details of your situation. Also add Google Review 161120. We look forward to hearing from you.
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
Great customer service , fast friendly and accommodating.