Rossana S
October 06, 2025
Dissatisfied. I rather shop local than online. Yet not shopped there for two reasons. Car vent charger with magnet. 1- Attendant will not open a box to physically see item. Pointed to unreliable visual pictures on the box. So that defeated my purpose of buying in a physical store instead of on line. 2-Answered 2 times "phone drops from magnets" instead of my question: Is this brand magnet stronger than the other brand? Sounds to me like a "Chat-bot" answer. That defeats the purpose of talking to a physical person.
Web and blogs would possibly steer me to better and more economical products.
Why would a store want to loose a sale to online competitors?
Renaissance M
October 05, 2025
I do not attend Best Buy often. Only out of necessity. They did not have the actual product in stock that I called about so I purchased the only option for what I needed. The product works fine currently but upon opening it it didn't seem new. Or, perhaps it was handled carelessly in the facility. There is a nick where the black coating is chiped so you can see the silver that is underneath and when I pushed the flash drive open it was so difficult to retract back that I youtubed how to operate it. What? Eventually, with a lot of force I was able to push it closed as expected. Employees seemed thirsty to help. I was approach three people in a ripple but they don't fully know how thier products work when you ask questions. Felt like I was walking through a swapmeet of electronics. The Apple section felt lively and contemporary.
Response from Best Buy
October 05, 2025
Hey there,
We understand your concerns surrounding your recent purchase with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/mxq6ks), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #52006"
Imposible to reach someone in the store. All calls go to a call center, who knows where! I just needed to know if I could take on my old microwave to recycle there, while I do some shopping since I bought a new microwave there. Google search and the reviews on this page said "yes" but the lady at the call center said "no". The call center lady says that the store doesn't receive calls. Now I have to search where to recycle it and so I won't spend the time shopping there. No wonder why people are just shopping at Amazon and throwing away microwaves instead of recycling them.
Pretty good. Bought a Lenovo Laptop. Service at Best Buy pretty good and staff is knowledgeable with the products sold. Some questions could not be answered. Overall, I had an enjoyable experience.