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Frequently Asked Questions About Best Buy Simi Valley
How do I check product availability at the Simi Valley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Simi Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Simi Valley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Simi Valley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1542 reviews)
Reign E
September 12, 2026
1 out of 5
I went and bought a TV from them and when I set up at home after buying it I find that it's broken. I'm extremely disappointed that they would sell something like this 😕
Brenda C
September 09, 2026
5 out of 5
Great customer service good prices
Maciej F
September 01, 2026
1 out of 5
This 1 star review is for SONY products and SONY Customer Service. Best Buy is still a great place to shop. And glad we have one in Simi Valley. We purchased another Sony TV (at BestBuy), a 65" 2024 OLED Google TV, and once again it failed after only 1 year and 4 months.
This is now the third Sony TV we’ve owned that has failed within about a year and a half. For a brand that charges $2,000+ for a TV, this level of reliability is completely unacceptable.
Even more disappointing is Sony’s customer service. Instead of taking responsibility or offering a reasonable solution, they told us to buy another TV and offered only $100 off the same 2024 model. A 2027 model is just around the corner!
We have been loyal Sony customers for years, but after this experience, we are done with Sony. The quality is clearly not what it used to be, and the customer service has been equally disappointing—unhelpful, dismissive, and in some cases rude.
Three TVs. Three failures. Never again, Sony. I strongly recommend considering other brands before spending your money and time on Sony.
Response from Best Buy
September 02, 2026
Hello,
Having concerns with televisions failing can be difficult. In most cases we provide the option for a Protection Plan that can provide coverage past the manufacturer's warranty time to avoid disappointments. If you would like to chat with us about your concerns please reach out to us on any of our social media profiles below with Review 216968.
Facebook (https://bby.me/xUg25M)
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Instagram (https://bby.me/W101ap)
1990 L
August 19, 2026
2 out of 5
10 day wait to install a radio in a work van. Lol. Terrible, one speed. Tortuga...