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Best Buy Simi Valley
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Simi Valley
How do I check product availability at the Simi Valley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Simi Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Simi Valley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Simi Valley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1431 reviews)
A. G
November 16, 2024
1 out of 5
The team is clueless and lacks basic knowledge and understanding of the products they sell, I had to correct a staff member multiple times that they are wrong . I also find it annoying that they ask people to join Best Buy Plus every few minutes, and intentionally telling misleading information about the program and its benefits, which when challenged they corrected themselves. Very disappointing and frustrating experience, I will unlikely ever visit again.
Response from Best Buy
November 16, 2024
Hello,
We appreciate you taking the time to leave your feedback here. It's unfortunate that you've had a negative experience at one of our locations. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64432870 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Adnan H
October 29, 2024
5 out of 5
Really good service received from the young man at the check out desk. We found what we were looking for easily.
Rolly G
October 29, 2024
1 out of 5
Bought a used item with a "good" rating or condition, and it was total junk! I had to deal with the inconvenience of a heavy return. Total incompetence 😠
Response from Best Buy
October 29, 2024
Hello, Rolly!
Thank you for sharing your experience with your open box item. I hate to hear about the issues you faced with it and having to return the purchase. We'd like to follow up on this.
First, you can view more information about product conditions here: https://www.bestbuy.com/site/buying-guides/outlet-buying-guide/pcmcat748300448284.c?id=pcmcat748300448284. If you need further support or would like your feedback formally documented, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your private message with “This is in regards to my Google review 64364848” and share your full name, email, and phone number to connect with a live agent within hours of operation.
Thank you,
^Allison
Ernesto S
September 24, 2024
5 out of 5
Great store employees are helpful