Best Buy Soquel

I made an appointment with the “Geek Squad” to repair the back of my iPhone. Upon arriving at 5:40 PM, I was told that the repair would take approximately three hours, but they couldn’t do it that day because their “tech” had to leave at 7 PM. The store’s scheduled closing time that day was 9 PM. I spoke with the manager on site, who tried to help by calling the “Geek Squad tech” back. Once again, I did not feel like a valued customer. When I asked why they would accept a repair appointment if they didn’t have a technician available to complete the job, the tech simply shrugged, as if he couldn’t care less. At that point, I realized I was just wasting my time dealing with someone who clearly had no concern for customer satisfaction or retention. The worst part is that I have been a Best Buy customer for many years. I even have their credit card and extended warranties for my 65” TV. Needless to say, Best Buy lost a customer today. I am canceling my Best Buy credit card and extended warranties, and I will never set foot in a Best Buy store again.

I’m only giving this Best Buy five stars because Richard is amazing. Richard always makes sure that every customer leaves with a smile on their face. He is extremely helpful and knowledgeable. Thank you Richard for everything you do.

Horrible customer service. Items priced wrong on the shelf, spotted it during checkout, told cashier and was told "A customer must have put it in the wrong place, this is what the register shows" I asked them to show me where it should go so I can see the price - instant negative attitude including "If you want to waste both of our time by us both walking to the back of the store for me to show you, thats fine". Once we got to the back of the store - the prices were all showing what I said, he said well its just not in the right place then. I asked where is the right place so I can see the price on the shelf and then more attitude. Eventually had to escalate to a manager while teh cashier beside me radio'd "Customer just wants to argue about our prices, I've already told them you won't do anything but they want to talk to you anyways, they are in the apple section". Manager came and did a price adjustment after seeing the price was incorrect. Asked the manager for the cashiers name was was told "Brandon - I think"

Reaching them by phone through their AI is a pain. But the staff is always very helpful, friendly and informative.