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Frequently Asked Questions About Best Buy Soquel
How do I check product availability at the Soquel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Soquel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Soquel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Soquel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1814 reviews)
Poonam G
November 18, 2025
1 out of 5
Horrible experience with my pick-up at the store.
I had placed a pickup order for an S10 FE tablet with S-pen (included) - Open box (Good condition). As per the website, the device should have been factory reset and should have included the pen.
On reaching the store, they were handing me the package without the pen. I happened to check the box in store and requested for the missing S-pen which they gave me later. And after getting back home, I realized that the device was not factory reset and could not be factory reset my me since it was running a retail store firmware image which needs a firmware update by them. Its unusable at this point since most features are blocked by them.
Would not recommend buying or picking up devices from this store. Also be super careful while buying open-box devices from Bestbuy.
Response from Best Buy
November 18, 2025
Good Afternoon, Poonam,
We certainly understand how you are feeling after having issues with your recently purchased open box tablet. We would be happy to connect with you and review these concerns together. Please feel free to send us a private message on social media with your Google review case ID, so we can help: #71093.
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Nayeli
October 31, 2025
5 out of 5
Encontré muy buenas ofertas en mi visita
Raul D
October 28, 2025
4 out of 5
How placed an online order and went before it was ready but the staff there had went and picked out what I needed on the spot. Great service!
Jean H
October 27, 2025
5 out of 5
I've been in a couple of times. I have trouble make my phone work right. The guys here fixed what wasn't working, quickly. I was so impressed how friendly and helpful they were to a non-techie person! My phone works great.