Best Buy Soquel

store and employees are great. SUPER annoying that the Best Buy stores don't have a direct phone number anymore though. WHYYY. i had to talk to some lame AI phone tree, it asked if i wanted to talk to the store i said YES TALK TO THE STORE. on hold five minutes, as was answered very obviously by someone at an overseas call center. they were very confused when i asked about the store, and when i asked a question, they asked what state and country it was in. maybe don't try and pretend to let customers ask a store employee a question when they aren't even on the same continent? I've worked mannny years at places having to do customer service over the phone, and how doing a good job and asking the right questions can be helpful. this was just embarrassing. sorry.

Fun place.

A sales associate sold me a program with my computer that she said I HAD TO HAVE. She literally would not let me buy the computer without the program. One year later, I never opened the box! It cost $150.00, and I did not need it! I’m still quite annoyed about it.

Very helpful and great price on a 55" The Frame samsung TV. Love they delivered it for free and brought it up to my 3rd floor , beach Confo.