Best Buy Soquel

I’m only giving this Best Buy five stars because Richard is amazing. Richard always makes sure that every customer leaves with a smile on their face. He is extremely helpful and knowledgeable. Thank you Richard for everything you do.

Horrible customer service. Items priced wrong on the shelf, spotted it during checkout, told cashier and was told "A customer must have put it in the wrong place, this is what the register shows" I asked them to show me where it should go so I can see the price - instant negative attitude including "If you want to waste both of our time by us both walking to the back of the store for me to show you, thats fine". Once we got to the back of the store - the prices were all showing what I said, he said well its just not in the right place then. I asked where is the right place so I can see the price on the shelf and then more attitude. Eventually had to escalate to a manager while teh cashier beside me radio'd "Customer just wants to argue about our prices, I've already told them you won't do anything but they want to talk to you anyways, they are in the apple section". Manager came and did a price adjustment after seeing the price was incorrect. Asked the manager for the cashiers name was was told "Brandon - I think"

Their service in the store is really good. Too bad I can't get a hold of them by phone. The AI is a pain in a butt! It takes you through all these hoops and it doesn't hear squat! I can never actually reach a live body on the phone.

Jordan helped my father & I a few days ago as I purchased my MacBook Air. Jordan was very friendly, professional, & made our experience so much better. His energy & enthusiasm stood out to us. Jordan is a great employee. Thank you Jordan for the support & kindness!