Best Buy Soquel

I made the mistake of allowing the salesman at the Capitola location to activate my new phone. I asked if I would still be able to use my old phone as I was traveling and he said yes, NOT TRUE! I spent the next 3 hours trying to get my other phone reactivated. Long story. Suffice it to say, apparently the sales person (who was wearing a shirt with the Verizon logo on it) either didn't know or didn't consider the fact that I would now be without a phone until Verizon had time to load my info onto my new phone (Best buy could not as it was Black Friday). I'm sure those of you who are more tech savvy may have been able to transfer your information yourself, but I'm not that person. In short, don't trust that the phone sales people at this location know what they are talking about!

Horrible experience with my pick-up at the store. I had placed a pickup order for an S10 FE tablet with S-pen (included) - Open box (Good condition). As per the website, the device should have been factory reset and should have included the pen. On reaching the store, they were handing me the package without the pen. I happened to check the box in store and requested for the missing S-pen which they gave me later. And after getting back home, I realized that the device was not factory reset and could not be factory reset my me since it was running a retail store firmware image which needs a firmware update by them. Its unusable at this point since most features are blocked by them. Would not recommend buying or picking up devices from this store. Also be super careful while buying open-box devices from Bestbuy.

Encontré muy buenas ofertas en mi visita

How placed an online order and went before it was ready but the staff there had went and picked out what I needed on the spot. Great service!