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Services Offered
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Frequently Asked Questions About Best Buy Soquel
How do I check product availability at the Soquel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Soquel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Soquel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Soquel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1798 reviews)
M C
July 18, 2025
5 out of 5
Great store. Short staffed but they also help me and quickly. Thanks Caryn!
Uriah M
July 18, 2025
3 out of 5
The staff are really nice, they need dedicated people tho. Especially around the networking and gaming computers.
Response from Best Buy
July 18, 2025
Hello, Uriah,
Thanks for leaving this feedback for us. I can understand expecting specialized and knowledgeable Sales Associates when shopping with us.
If you require support, of if we can answer any questions for you, please send us a private message on social media. Our team would be happy to help you on any of the following platforms: Facebook (https://bby.me/1fqiyg), Twitter/X (https://bby.me/19sq7s), or Instagram (https://bby.me/rqge9q).
Be sure to reference the phrase “Google review #17458” when reaching out, and include your full name, phone number, and email address.
Regards,
^Ravi
jeremy t
July 01, 2025
4 out of 5
store and employees are great.
SUPER annoying that the Best Buy stores don't have a direct phone number anymore though.
WHYYY.
i had to talk to some lame AI phone tree, it asked if i wanted to talk to the store i said YES TALK TO THE STORE.
on hold five minutes, as was answered very obviously by someone at an overseas call center.
they were very confused when i asked about the store, and when i asked a question, they asked what state and country it was in.
maybe don't try and pretend to let customers ask a store employee a question when they aren't even on the same continent?
I've worked mannny years at places having to do customer service over the phone, and how doing a good job and asking the right questions can be helpful. this was just embarrassing.
sorry.
Avril Y
June 24, 2025
5 out of 5
Fun place.