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Frequently Asked Questions About Best Buy Soquel
How do I check product availability at the Soquel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Soquel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Soquel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Soquel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1848 reviews)
Dina V
October 02, 2026
5 out of 5
Exceptional customer service
William T
September 26, 2026
2 out of 5
Person checking us out, didn't mention we needed a SD card for the camera we were buying to function.
Response from Best Buy
September 26, 2026
Hello,
Thank you for your review. It can be frustrating when a much needed accessory is not mentioned during a sale, so we understand your frustration. If you would like to formally document your complaint, please send a private message on social media. Please include Google Review 226829 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Mike F
September 05, 2026
5 out of 5
Always helpful staff
Rodrigo M
September 02, 2026
1 out of 5
I made an appointment with the “Geek Squad” to repair the back of my iPhone. Upon arriving at 5:40 PM, I was told that the repair would take approximately three hours, but they couldn’t do it that day because their “tech” had to leave at 7 PM. The store’s scheduled closing time that day was 9 PM.
I spoke with the manager on site, who tried to help by calling the “Geek Squad tech” back. Once again, I did not feel like a valued customer. When I asked why they would accept a repair appointment if they didn’t have a technician available to complete the job, the tech simply shrugged, as if he couldn’t care less.
At that point, I realized I was just wasting my time dealing with someone who clearly had no concern for customer satisfaction or retention.
The worst part is that I have been a Best Buy customer for many years. I even have their credit card and extended warranties for my 65” TV.
Needless to say, Best Buy lost a customer today. I am canceling my Best Buy credit card and extended warranties, and I will never set foot in a Best Buy store again.