Best Buy Soquel

Too bad others had a poor experience here but I had an EXCELLENT experience with store supervisor, Natalie. She was very helpful, professional, patient, and provided me top tier excellent customer service. Quick to solve a problem for me that I couldn't have gotten resolved otherwise. She quietly listened to the issue and proceeded quickly to the solution with expertise and knowledge. You could tell that her experience, maturity, and skillset were some of the reasons why she is a store supervisor. I hope all best buys can have supervisors with her. I'm glad she was working that night I went in because if not, I would have continued with my dead-end problem. Thanks again!

Staff is very helpful and eager to assist. The store is clean. Parking is plentiful.

This was one of the worst customer service experiences I’ve ever had. I needed to return a laptop because the wrong computer was delivered to me. What should have been a straightforward fix turned into weeks of frustration. The store staff were unable—and seemingly unwilling—to help, including the manager. The most unbelievable part: when I asked one employee for his name, he gave me a false name in writing. That alone says everything about the level of professionalism here. To be fair, I should mention that I had recently changed the email address on my Best Buy account, and because of that, the website’s return function did not work properly in my case. That made the return process less straightforward for the staff. However, this does not excuse a manager being rude and impatient, nor does it excuse an employee lying outright. It has now been three weeks since the original purchase, and I still have not received my refund for the incorrectly delivered laptop. I will wait another three days and then initiate a chargeback with my credit card company. Fortunately, everything is fully documented. In summary: • The deal looked good—about $50 cheaper than elsewhere • The wrong laptop was delivered, and it arrived late • In-store return was not possible • I was lied to by staff, ignored and patronized by a manager • Three weeks later, I still don’t have my money back Never again.

Speedy service, great prices