Took a survey with misleading information about the, "reward" for taking the survey. Chose IPro pad, then asked for $5.95 for "shipping/handling". Was asked for credit card info. Then an opportunity to purchase other items at reduced prices. I found that I purchased the, "shipping", which was not for actual shipping, rather for a, "membership". Then the words, "good luck" appeared. That's what made me look further to find that the I Pro pad was not a guaranteed reward. I canceled the, "order" including the 5.95 for a membership. I never intended to purchase any other items, but I was billed for ear buds, and a smart watch. Contacting customer support was also a rip-off as I was re-directed to a, "help center", where I was asked for my CC number again for $1.00 for my question, $55.00 per year for customer service. Is Best Buy serious? Wish I could take the survey again as it would not be the glowing review that I gave.
Response from Best Buy
November 20, 2023
Hey there,
Thank you for taking the time to reach out to us here on Google Reviews and let us know about your experience. We would like to see if we can assist in any way or answer any questions you might have to start please send us a email to REVIEWSUPPORT@BESTBUY.COM and use (Google Review #62801326) as the subject line. Please provide us with your full name, phone number and email address in the body of the email.
All the best,
^Jacob
Couldn't find what I needed
Phatpuppy A
February 26, 2023
Jerry is a great manager and the store has always been really accommodating