Frequently Asked Questions About Pacific Sales Kitchen & Home Thousand Oaks
How do I check product availability at the Pacific Sales Thousand Oaks?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Thousand Oaks store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Thousand Oaks store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.8(298 reviews)
Scott D
June 28, 2025
5 out of 5
Tony helped me out finding a replacement for my tub faucet and tub/shower lever and provided invaluable information for my DIY home project. Tony is very personable and will go above and beyond to ensure you are a satisfied customer. It was my first time working with Pacific Sales and it won’t be my last. Now I’m thinking about shopping with them for a new refrigerator. If you have plumbing needs, ask for Tony in the plumbing department.
Drew R
June 26, 2025
5 out of 5
Went in for a kitchen remodel. My previous trips to this store went okay. But this time Olivia and her customer service team went above and beyond with scheduling my deliveries. Took advantage of the promotions and financing. Amazing work. Thank you Olivia and Brandon.
Spencer C
June 26, 2025
5 out of 5
Needed some new appliances for my office. Worked with Olivia and Susan, and they were about as helpful as it gets. They arranged absolutely everything perfectly. Would absolutely recommend them.
Wayne P
June 18, 2025
5 out of 5
Valeria and Annel were super helpful and great to work with - thank you!