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We are back open!
Come check out your newly remodeled store.
Best Buy Thousand Oaks
Services Offered
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Frequently Asked Questions About Best Buy Thousand Oaks
How do I check product availability at the Thousand Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thousand Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2277 reviews)
Sasha W
November 19, 2025
2 out of 5
We were very disappointed with our experience at Best Buy. Let me first start by stating that our sales guy Brandon was very helpful and information, but when it leaves his hands it all goes down hill. We spend almost $30,000 on appliances, but to find out how to prepare for those appliances was near impossible. We called everyone and everywhere and no one would give us any information on how to prepare the plumbing, electrical, or vent for the appliances so by the time the man arrived to install he couldn't get it to work. We didn't have the gas where he wanted it, we were a few inches off. We didn't have the vent exactly where they would like it, it was a few inches off. But if we were given instructions on place the gas line 15 inches from the center, we could have made that happen but we did our best guess so now we paid for installation and we have to figure it out on how to get it installed. The only instructions we received was have pathway clear and gas and electrical working.
Response from Best Buy
November 19, 2025
Hello, Sasha,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #71437" when reaching out on social.
ronald b
November 01, 2025
4 out of 5
Noise level very high. Service was reasonable
Loululu
October 26, 2025
1 out of 5
They won't help you with any Apple products purchased at Best Buy. They didn't even attempt to try. Was told by a supervisor to go to the Apple store. What's the point of buying at Best Buy? Terrible!
Vianet E
October 19, 2025
5 out of 5
The store is very clean and organized. The staff working were very pleasant and helpful.