Best Buy Thousand Oaks

Curbside service is always awesome when you don’t want to go into the store

Dia, the store manager, has ZERO customer service skills. I asked for a price match and she proceeded to lecture me on this stores individual practices on false advertising. Apparently they purposely put out their “top of the line model” with their base model price then when you ask for the product on display for the price it is displayed for, they bring out the “top model” and break it to you that if you want the one with all the features that the sales person sold you on, you’ll have to pay the price, something more than what’s displayed on the tag. When I expressed very calmly and nicely that this felt bad, that a customer comes in with a certain budget, they decide on what they want based on the price and the sales persons expertise, and then is told “hey just kidding, this one is actually about $200 more than what you were expecting just moments ago.” This manager then had the audacity to say to me, “well, there’s an 8k sensor and a 4k sensor, it sounds like you can afford the 4k sensor.” Ma’am…I can afford anything in this store, that doesn't mean I want to be taken advantage of by your shotty advertising practices, and your condescending disrespectful words. I didn’t price your stuff, don’t get mad at me for catching a mistake. Honestly, before that point in the conversation she had taken a phone call on speaker phone, and I really wanted her to just get away from me. When she made the comment about what I could or could not afford, I was absolutely furious, disappointed, and frankly shocked. The non-manager employee apologized profusely for her behavior and I just stood in the store and proceeded to order my cameras from Amazon on the Best Buy WiFi in their air conditioning. What a crazy experience.

It helps us save time most of the time it's great, thank you

Ronnie helped us today with my iPhone at the geek Squad. She was extremely kind, knowledgeable and took care of my problem.