Frequently Asked Questions About Best Buy Thousand Oaks
How do I check product availability at the Thousand Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thousand Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2201 reviews)
Bobby D
January 10, 2025
1 out of 5
Just tried to buy something wt 6pm in a Friday and you are closed. Power is on employees inside, google says you are open for 3 hours but you just decide to close 3 hours early?
Response from Best Buy
January 11, 2025
Hello Bobby,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64665699" and share your full name, email, and phone number.
Thanks,
^Vanessa
Loren F
January 06, 2025
5 out of 5
I really liked the car stereo installer. Did a great job installing a stereo in my Mazda 3. He explained the features and usage very thoroughly. Everything was clean and it looked perfect. I would highly recommend Best Buy for upgrading your car stereo !
Raul V
January 04, 2025
5 out of 5
Para productos electrónicos este es uno de los lugares que visitó si quieres algo que no esté dañado mejor ir a best buy para conseguir lo que buscas
Robert C
January 02, 2025
1 out of 5
We are very disappointed in Best Buy's customer service. The phone number associated with the store goes to a call center in the Philippines. There is no way to physically speak to someone in the store. We need an update on an iPhone repair they promised would be done by today (4 days mind you). But I guess we physically have to go into the store to get an update. What a waste of time. Customer service for large corporations to save a few bucks is at an all-time low. Employees stand around the store goofing around and they use foreign call centers to "save money." So much inefficiency and bad customer experience. For iPhone service, go to the Apple store. Avoid Best Buy and find companies that focus on customers.
Response from Best Buy
January 02, 2025
Hello, Robert,
Thank you for leaving us a review. I understand the importance of wanting to get an update about your iPhone repair. As a consumer myself, having good communication with a customer is what is expected. We would like to formally document your interaction in our corporate system and see if we could be of further assistance. If you could, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64636587" when reaching out via social media.
Thank you
^Ruby