Customer service was exceptional!
I didn't buy anything during this journey, but I was mostly window shopping.
The selection of electronics is impressive and the staff was quite helpful in answering my questions. However, I found the checkout process to be a bit slow, which put a damper on my overall experience. It's a decent place to shop, just be prepared for a potential wait.
Response from Best Buy
April 17, 2026
Hi Ryan,
Thanks for sharing this review. We're glad to hear our staff was helpful and you found what you needed, though we can understand the frustration that it took longer to check out than you expected. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/AJ3lvY), Twitter/X (https://bby.me/pZUehJ), or Instagram (https://bby.me/3vMEpB). Please include the Google Review reference number #142650 when reaching out.
The absolute worst phone answering virtual assistant I have ever run into and there is not a close second. All I wanted to do was check on an open box item. After 4 phone calls in to the virtual assistant where I asked for customer service like 10 times - got nowhere then got hung up on twice - I'm calling up Crutchfield which I am pretty sure will answer the phone and give me what I want. Does Best Buy really not rigorously check their VA to insure it actually works?
Response from Best Buy
April 02, 2026
Hi there,
Thank you for leaving a review. This is far from the experience we want our customers to have when calling in for assistance. We are disappointed to hear that you were unable to get through.
If you require support, please send us a private message on social media. Our team is ready to assist you on any of the following platforms: Facebook (https://bby.me/2suKHM), Twitter/X (https://bby.me/ymUg0h), or Instagram (https://bby.me/fGGKTQ).
Please mention the phrase “Google review #137471” when messaging.