Frequently Asked Questions About Best Buy Thousand Oaks
How do I check product availability at the Thousand Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thousand Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2252 reviews)
David M
July 25, 2025
1 out of 5
I only shop here every couple of months, and every time there’s a completely different staff—except for the same lousy management. Nobody ever seems to know anything. Makes you wonder what the turnover rate is.
Response from Best Buy
July 26, 2025
Hi there, David,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting knowledgeable support when interacting with our staff.
If you require support, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #20516” when reaching out to us.
Regards,
^Ravi
Suzanne G
July 18, 2025
1 out of 5
Go to any other store to order TV’s or appliances!.
Run from any best buy store save yourself from stress!
The worst staff and managers they are so unhelpful! And very clickly they roll their eyes to certain customers.
Their international phone line… everyone says you will get it shipped tomorrow and a week or two later you do not receive your order! Go to any other store but Best Buy especially in thousand Oaks! We will do a review everywhere we can do maybe they can improve their store and allow people to call the store directly instead of overseas!! It is important to talk to local store when your order has not come…instead of Philippines or India. Don't stress yourself out buy elsewhere!
Response from Best Buy
July 18, 2025
Hey there.
Thank you for your review, Suzanne. We can understand how you are feeling regarding your recent experience at our location and phone calls. We would love to learn more and make sure this gets documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/e1siyr)
- Twitter/X (https://bby.me/fuzhc5)
- Instagram (https://bby.me/4wv0oq)
When reaching out, please mention it is regarding your Google Review 17279.
Kindest Regards,
^ Vanessa
Ryan
July 11, 2025
4 out of 5
Best place in the world
Jeff E
July 05, 2025
5 out of 5
We came in looking for a home audio system. Anthony took the time to explain so much to us after asking questions to really hone in on what we are looking for. Will will buy from Best Buy because of him.