Best Buy Thousand Oaks

I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!

Massive store with little representation. So hard at times to find someone who can help you. Once you do find someone the process seems pretty quick.

This is probably the best Best Buy I've ever seen. It's huge, and the stock constantly surprises me. There have been many occasions when I'm at a different location looking for a product, and they say "Oh, we don't have it, but there's one in Thousand Oaks". They have all the stuff you expect, but also a wide selection of computer parts and building accessories, camera lenses, kitchen gadgets, smart home tech, and other consumer electronics that are otherwise hard to find in a brick and mortar store. I have found sometimes the checkout line moves very slow. But the on-floor staff are all super friendly and helpful. I stop in here from time to time just to be inspired by gadgets!

Friendly knowledgeable staff in the computer and photography departments.