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We are back open!
Come check out your newly remodeled store.
Best Buy Thousand Oaks
Services Offered
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Frequently Asked Questions About Best Buy Thousand Oaks
How do I check product availability at the Thousand Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thousand Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2183 reviews)
Martin G
November 10, 2024
5 out of 5
Great location. Did curbside pickup for a large flat screen. Staff came out within 2 minutes after getting there. Love their deals and promotions. Great install service as well which I used on a previous flatscreen.
tany m
November 08, 2024
2 out of 5
I bought a TV a couple days ago online and got it shipped , it was cracked on one corner so I looked online and it said I could do a return in store, went to the store and ask someone that was on the door he said yes we can do the return here, as I was walking to the tv island I asked the manager if I could do an exchange and she said I could do a return or exchange in store because the product was damaged and they don’t take that. I went back with the guy at front because I was a little confused now if I could or not do a return there, he reconfirm I could do it there so he started the process, then the manager gets there and said very rudely that she is the manager and she already said we couldn’t do the return there. I’m just a costumer I don’t work there, I was asking questions because I was confused and I don’t work there to know who is the manager or who isn’t, and if people tell me different things of course I will be confused, specially if I have done returns in store before for damage products.
Response from Best Buy
November 08, 2024
Hello, Tany,
Thank you for your feedback on Google my Business. Being confused on why a return can't be completed and dealing with a rude manager is upsetting. We would like to hear about your local store experience, here at the corporate office.
Please feel free to reach out through social media with the links provided. When you are reaching out mention "Google Review 64400991", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Brendan O
November 05, 2024
3 out of 5
Staff was friendly and knowledgeable…when you could find them
Response from Best Buy
November 05, 2024
Hi, Brendan,
Thank you for taking the time to share this review with us, although we hate to hear you may have had some trouble reaching support while shopping in store. We would like to ensure your feedback is formally documented within our Corporate system for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64388823. We look forward to hearing from you!
Regards,
^Katie
lois h
October 31, 2024
5 out of 5
Always excellent ,Got 2 computers,TV and new microwave and they installed everything