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We are back open!
Come check out your newly remodeled store.
Best Buy Thousand Oaks
Services Offered
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Frequently Asked Questions About Best Buy Thousand Oaks
How do I check product availability at the Thousand Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thousand Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2213 reviews)
Randy T
February 15, 2025
5 out of 5
Found just what I need
fatih s
February 13, 2025
3 out of 5
Customer Service still sucks. Not like it used to be in the 90s and early 2000s. 5 people waiting, me and my 12 year old had to hunt down 3 straggling employees to help the other customers as i waited 40 minutes and 28 seconds for help.
Better to know what you want and order it online.
Response from Best Buy
February 13, 2025
Hello,
Thanks for sharing your feedback with us. I can understand waiting so long to get the assistance you needed, wouldn't have been a welcome situation. I would like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 64809524" in your message to us.
Sincerely,
^Melissa
Emma G
February 12, 2025
5 out of 5
Recent power surges during Santa Ana winds cooked our trusty TV of 11 years. So we bought a 60" Samsung, screws are not the same as any other tv so we couldn't mount it, swapped out for a TCL as recommended by another store but had a lot of trouble with the audio output and being able to hear dialog, tried all the settings, nothing made noticeable improvement (and we don't have space for a sound bar). Also, in our open plan living room it was vital to be able to see screen from kitchen (to the side) it was super bright overexposure and it was terrible. So we stopped in randomly to recycle the old tv and asked about exchanging the TCL for an LG (hoping for a better product). Guy at customer service (Zair? I think it was a cool name, young guy) and the Manager Yousif were SO efficient and helpful, even though that day was our LAST return date, but we couldn't get home remove TCL and get back to store in time....So they arranged a home Delivery of the new LG TV and they would pick up the old TV at the same time. Exceptional process and it was complimentary, they went above and beyond and the new TV is fantastic! Finally!
Laura F
February 10, 2025
5 out of 5
We received good service and knowledgeable guidance about choosing the best TV for someone with macular degeneration when the first TV we bought wasn't bright or clear enough. I did a lot of internet research for this purchase, but wouldn't have even considered the tv we ultimately ended up purchasing. Experience really counts.
Returning our first-try TV was easy, and the new TV is working out great.