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Frequently Asked Questions About Best Buy Thousand Oaks

How do I check product availability at the Thousand Oaks Best Buy?
How do I check my order status?
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Thousand Oaks stores’ holiday hours?

Recent Reviews

4.2
(2258 reviews)
Rosemary Q
August 09, 2025
5 out of 5
Ronnie helped us today with my iPhone at the geek Squad. She was extremely kind, knowledgeable and took care of my problem.
Kathryn F
August 06, 2025
1 out of 5
Horrible customer service by the Geek Squad. If you have an appointment and a cute girl walks in without an appointment, you're now at the back of the line. We waited 30 minutes after our appointment time to literally pick up the computer we purchased the day before. Their customer service is so bad, they don't even pretend to care. Generic responses, smug look on their faces. We're going directly to Apple next time...this place is a joke.
Response from Best Buy
August 06, 2025
Hello, thank you for reaching out to us and leaving a review here on Google. I also like to know that my reservations will be completed quickly and efficiently, and that they will start at the time specified. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #25481". Regards, ^ Josh Facebook (https://bby.me/fis9a2) Twitter/X (https://bby.me/24q8de) Instagram (https://bby.me/xf7jvt)
Jack S
August 05, 2025
1 out of 5
Store refused to honor price match guarantee. Then the manager came and told me something completely contradictory to their policy clearly written out online. Scummy experience altogether.
Response from Best Buy
August 06, 2025
Hi, Jack, Thanks for sharing your review with us. As someone who loves to save money with a good price match, I understand how this is not the ideal experience for you. We would love to have you connect with a member of our team to discuss the matter further. Please reach out to us through a private message on Facebook (https://bby.me/u68bvz), Twitter/X (https://bby.me/g4vaje), or Instagram (https://bby.me/zdbp7e). Please include "Google review 25099" in your message. Thanks! Regards, ^April
Donna A
August 01, 2025
5 out of 5
Dropped off a television for recycling. First person I spoke with offered to carry it for me!

About Best Buy Thousand Oaks

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