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We are back open!
Come check out your newly remodeled store.
Best Buy Thousand Oaks
Services Offered
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Frequently Asked Questions About Best Buy Thousand Oaks
How do I check product availability at the Thousand Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thousand Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2277 reviews)
Rob K
November 03, 2025
1 out of 5
Absolutely unacceptable service, especially after a huge inconvenience. I drove three hours round-trip to the West LA store because they were the only ones with the monitor I needed. The monitor was DOA (Dead on Arrival).
I tried to return the damaged item to my local Thousand Oaks store, as directed by the Best Buy online system.
Manager Desi was downright unfriendly, refused the return, and showed zero care about the three hours I had wasted. When I pointed out how much I purchase from Best Buy, I asked her to look at my purchase history and warned her that she would lose a loyal customer. Her exact words were: "I don't need to."
Best Buy lost a high-value customer because of Manager Desi's shocking indifference. This is not customer service; it's a complete failure. Buyer beware of their return policy and management attitude. Please see the attached photo where their Online instructions said I could return to them. Begged Desi not to make me drive three hours, she then told me the conversation was over. Please visit their website, and according to my return slip and on the website, you can return to any Best Buy location. This is false advertising, to bad the federal trade commission is shut down, but plan to file once it opens back up. It's incredibly simple to treat your customers well!
Already repurchased the Monitor from Amazon, but I bet Walmart has it too. So long Best Buy
Response from Best Buy
November 04, 2025
Good Morning, Rob,
We absolutely understand how you are feeling after not getting the assistance you needed when needing to return a monitor that was not working as expected. We would be happy to review this situation in depth with you. Please start by sending us a private message on social media with your Google review case ID in the message: #64373.
- Facebook (https://bby.me/i65ruz)
- Twitter/X (https://bby.me/h9b4ch)
- Instagram (https://bby.me/rotlwi)
ronald b
November 01, 2025
4 out of 5
Noise level very high. Service was reasonable
Loululu
October 26, 2025
1 out of 5
They won't help you with any Apple products purchased at Best Buy. They didn't even attempt to try. Was told by a supervisor to go to the Apple store. What's the point of buying at Best Buy? Terrible!
Vianet E
October 19, 2025
5 out of 5
The store is very clean and organized. The staff working were very pleasant and helpful.