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Frequently Asked Questions About Best Buy Thousand Oaks

How do I check product availability at the Thousand Oaks Best Buy?
How do I check my order status?
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Thousand Oaks stores’ holiday hours?

Recent Reviews

4.2
(2280 reviews)
C. A
November 26, 2025
5 out of 5
Gio was so helpful and very informative! He walked me through my options and we came up with the best solution for my situation. While I'm writing a review, I also wanted to mention a previous experience with Stephen, who was also a great help in the Geek Squad department. Definitely prefer this Best Buy over others in Ventura County!
Mark
November 25, 2025
5 out of 5
Great open box deals
Sasha W
November 19, 2025
2 out of 5
We were very disappointed with our experience at Best Buy. Let me first start by stating that our sales guy Brandon was very helpful and information, but when it leaves his hands it all goes down hill. We spend almost $30,000 on appliances, but to find out how to prepare for those appliances was near impossible. We called everyone and everywhere and no one would give us any information on how to prepare the plumbing, electrical, or vent for the appliances so by the time the man arrived to install he couldn't get it to work. We didn't have the gas where he wanted it, we were a few inches off. We didn't have the vent exactly where they would like it, it was a few inches off. But if we were given instructions on place the gas line 15 inches from the center, we could have made that happen but we did our best guess so now we paid for installation and we have to figure it out on how to get it installed. The only instructions we received was have pathway clear and gas and electrical working.
Response from Best Buy
November 19, 2025
Hello, Sasha, Thank you for leaving us a detailed review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #71437" when reaching out on social.
ronald b
November 01, 2025
4 out of 5
Noise level very high. Service was reasonable

About Best Buy Thousand Oaks

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