Best Buy Thousand Oaks

Customer Service! 👎

We booked for them to install the equipment we bought a week in advance. The day of, they said there was no technician in the area and canceled the appointment. People have to take off time to accommodate these installs, it is unprofessional to cancel the day of. We called the help line and it was outsourced to someone who was hard to understand. To give you an idea, they pronounced Best Buy as "bessman." It was a frustrating experience. I will not be using Best Buy install services again.

The Tech was very helpful in helping find what I needed

I recently had questions about installation and wire concealment for a product I purchased, which Best Buy charges a premium for. When I tried to get answers, I was routed to a call center that was loud, hard to understand, and staffed by people who had zero working knowledge of in-store products or services. They couldn’t help me at all. What makes this worse is that you cannot speak to anyone actually in the store. There is no direct line to people who know the products and work with them daily. Instead, there’s an AI-filtered system that blocks you from ever reaching a real, informed human being. And to top it off, they want you to create an account just to access basic support, which means signing up to get marketed to in exchange for help they aren’t even providing. If Best Buy is going to charge customers for services like installation, they need to back that up with actual accessible support. If you’re not going to staff your stores with people customers can talk to, why should customers give you their money? I’ll be taking my business somewhere that values the customer relationship beyond the transaction.