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We are back open!
Come check out your newly remodeled store.
Services Offered
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Frequently Asked Questions About Best Buy Thousand Oaks
How do I check product availability at the Thousand Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thousand Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thousand Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2343 reviews)
Nishika T
September 28, 2026
1 out of 5
I placed a pick up order yesterday. My status showed it was ready for pick up. So I went to go pick it up yesterday. The guy at the desk said the manager Danie when to go to another store to go pick it up and he said it wasn’t as important to call me to let me know that there was an issue. But still made my order ready for pick up. The guy tells me that the Xbox will be ready by 12. I said OK, I’ll be back tomorrow. Tomorrow is today. I went over there to the pick up. The guy kept calling the manager over and over again. Manager didn’t respond, so he had to go over to her. She could’ve even come over and apologize, and neither at the guy apologized as well. I wonder if this is how customer services lately. My first time ever using the Best Buy in Thousand Oaks, but I will definitely not be back. For a manager not to even apologize due to an inconvenience, let alone of what she told the guy to tell me yesterday is definitely unacceptable
Response from Best Buy
September 28, 2026
Hello,
Thanks for leaving your review. We understand why you would be concerned with your order not being ready as expected. This is not the experience we want you to have, and it's unfortunate that this happened. We would like to speak with you more and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 227737 in your message to us.
X: https://bby.me/xlWHKc
Facebook: https://bby.me/UDujLt
Instagram: https://bby.me/gRe24F
mikedosegaming
September 20, 2026
5 out of 5
Patrick took great care of me, thanks Patrick!
Wellington
September 05, 2026
1 out of 5
Disappointing from a customer service perspective.
Response from Best Buy
September 05, 2026
Hello Wellingtion,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #218565 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/I7PNl7)
• Twitter/X (https://bby.me/OVBm0W)
• Instagram (https://bby.me/FfnR9A)
Margrét
September 03, 2026
5 out of 5
Amazing shopping experience. The multi hair coloured Bridget was like a human encyclopedia when it came to our questions about the products. Would definitely go there again.