Gianfranco L
February 02, 2026
Massive store with little representation. So hard at times to find someone who can help you. Once you do find someone the process seems pretty quick.
Response from Best Buy
February 02, 2026
Good Evening, Gianfranco,
We absolutely understand how you are feeling after an unexpected delay to get the help you needed. We would be happy to connect with you and review these concerns in depth. Please feel free to send our team a private message on social media, so we can connect you with a specialist.
- Facebook (https://bby.me/j4pxoj)
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- Instagram (https://bby.me/qdghx4)
Michael G
January 31, 2026
This is probably the best Best Buy I've ever seen. It's huge, and the stock constantly surprises me.
There have been many occasions when I'm at a different location looking for a product, and they say "Oh, we don't have it, but there's one in Thousand Oaks".
They have all the stuff you expect, but also a wide selection of computer parts and building accessories, camera lenses, kitchen gadgets, smart home tech, and other consumer electronics that are otherwise hard to find in a brick and mortar store.
I have found sometimes the checkout line moves very slow. But the on-floor staff are all super friendly and helpful.
I stop in here from time to time just to be inspired by gadgets!
Friendly knowledgeable staff in the computer and photography departments.
We were able to recycle our used TV here.