Picked up an order I bpught online, place was good no wait.
I'll try a different location.
Response from Best Buy
August 14, 2026
Hello,
Thank you for your review. We'd like to learn more regarding your experience. Please feel free to reach out to our support teams on social media, so we can better assist you.
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Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 203407.
A year ago I bought a MacBook Air and I had an issue with it so I returned it, in faith that the money would be refunded as Maria one of the previous managers also said so saying the issue would be fixed within 3 days, no news. I was still being charged money for the laptop despite it being returned and also sold for open box to somebody else as well. I live in Los Angeles and spent a good amount of gas and time coming to claim my money. The other manager Harvey said he’d call to see what we could do and only called once, I returned the call as soon as I saw the call and did not answer. Now I came back and they only refunded half of the amount that I spent on the laptop with gift cards. I have been a best buy member for 5 years and I pay for plus membership and I have never been more disappointed in them since today. They don’t know how to handle issues at all.
Response from Best Buy
August 11, 2026
Hello, Axel,
Thank you for taking the time to reach out to us here. We understand how important a return can be, and we would like to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 201375.
Facebook (https://bby.me/1qyb6a)
Twitter/X (https://bby.me/7ZCocQ)
Instagram (https://bby.me/ZvCJsI)
We look forward to assisting you there.