Best Buy Torrance

Order wasn't ready . Took too long

Mi primera vez en Best By obtuve lo que buscaba excelente servicio y lo mejor un crédito por 2 años sin intereses.... lo recomiendo .

We had a horrible experience buying a refrigerator from this store. We live on a very steep narrow hill and requested a small truck. They sent a large one and it couldn't be delivered. I went back to Best Buy and they told me I would have to reschedule a delivery for a week later. Today, a week and a day later, after promising it would be a small truck, they sent another big one. This time I called the store and they said their hands are tied and the only thing they can do is reschedule again. I asked what makes them think it will work the third time when it didn't work the first two times? They had no answer and just kept saying the same thing which is sorry you'll have to reschedule. There is no way to speak to a manager higher up - I've tried multiple different ways. I wouldn't be so angry if they had taken responsibility and fixed the situation somehow - after all, they are the ones who have hired the delivery company. We buy all of our electronics and appliances from Best Buy but never again. Update: they tried delivering our refrigerator for a second time today. Did they use a smaller truck? No. So for the third time they were not able to make their delivery. When I called they told me that I would now have to come and pick it up myself at the warehouse. To recap: from the beginning we made it clear that they would have to use a small truck. Two weeks later they're telling us that they don't have a small truck. I took two days off of work to be here for the delivery, I've cleaned out the refrigerator and freezer twice. And now I'm supposed to pick it up myself. Horrible customer service.

Awesome