Frequently Asked Questions About Best Buy Torrance
How do I check product availability at the Torrance Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Torrance Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Torrance stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Torrance Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4967 reviews)
Kristie H
February 09, 2026
1 out of 5
I don’t like the way I was just treated in your store. I had questions about a recent purchase and no one seemed interested in helping me find a solution.
Response from Best Buy
February 09, 2026
Hello,
Thank you for the review. We understand how you feel with not being properly assisted in our store.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 115162
Thunder0ne
February 09, 2026
1 out of 5
I am extremely disappointed with my experience at Best Buy regarding an AT&T activation. I was blatantly lied to by the representative about the terms of getting new phones, resulting in unexpected charges and false promises. Do not trust the sales team here when it comes to AT&T promotions.
Head to AT&T direct store . These are authorized AT&T sales reps they are not direct AT&T sales reps.
Response from Best Buy
February 09, 2026
Hello.
Not being told accurate information or information other than what was expected would be a frustrating experience, and we appreciate you reaching out. We would like the chance to look into this and help assist as we can. To do so, please reach out to us on Facebook (https://bby.me/adizxn), Twitter/X (https://bby.me/skc01l), or Instagram (https://bby.me/63kkjv).
Thanks.
Lena M
February 08, 2026
5 out of 5
Large inventory
Olga A
February 03, 2026
1 out of 5
Always enjoy visiting my local BB..however, few weeks ago I went to buy 2 gift cards..as I paid them..I went to the restaurant..and the envelope was empty..I called customer service..I went two times to the store with my recept in hand..and they just ignored me...I spoke to the manager Harvey..and same thing..they just look for ways to get rid off the issue.
I just got tired..it was 25 dollars..but their customer service was very questionable..
Very disappointed
Response from Best Buy
February 03, 2026
Good evening,
Thanks for taking the time to share this with us. We can understand going to use the gift cards that you purchased, only to find that they were missing, isn't a welcome experience. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/318udl), Twitter/X (https://bby.me/n77wvm), or Instagram (https://bby.me/0nij0m). Please also mention your "Google review #112566" in your message to us.