Always enjoy visiting my local BB..however, few weeks ago I went to buy 2 gift cards..as I paid them..I went to the restaurant..and the envelope was empty..I called customer service..I went two times to the store with my recept in hand..and they just ignored me...I spoke to the manager Harvey..and same thing..they just look for ways to get rid off the issue.
I just got tired..it was 25 dollars..but their customer service was very questionable..
Very disappointed
Response from Best Buy
February 03, 2026
Good evening,
Thanks for taking the time to share this with us. We can understand going to use the gift cards that you purchased, only to find that they were missing, isn't a welcome experience. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/318udl), Twitter/X (https://bby.me/n77wvm), or Instagram (https://bby.me/0nij0m). Please also mention your "Google review #112566" in your message to us.
I came to this Best Buy to make a return and had a bad experience. The manager was unfriendly, and some staff members were chatting instead of assisting people. I ended up going to a different Best Buy location, and the difference was night and day — quick service, friendly staff, and no issues at all.
In and out for amazon pickup
It is very competitive price always. The service front desk was kind and fast and shipping of the product was next day.