Best Buy Torrance

I return a tv I had bought as a gift for a family member during the holidays. My intention was to upgrade to a better model. I asked my family member to come along to help pick out a model that best suited him. The store was not busy. I was disappointed that no body offered to help . Maybe because we were at the smaller tv section or whatever the reason being. But I will point out that even though the purchase was under $300 (in the tv itself ) the sales personal should be aware that installation services and a warranty added to this purchase could of very easily been sold as well. No sale is too small in retail. Unfortunately i ended up having someone from task rabbit doing the installation. I would of prefer geek squad but opted to go else where based on the in-store experience. I traveled to this location because of my past postive experiences there. Not sure what motives individuals to perform better at work but I will say this a leader or manager's energy will reflect in their team effort in carrying out their daily duites..

Good store for electronic

Not much stuffs

I recently (Dec. 2025) purchased a Samsung TV, stand and adapters. They were to be delivered and installed. I'm in Virginia and was buying from them for a Torrance CA address...my elderly brother. You can pick a day but the time is set for 7 am to 7 pm. They only provide an update the evening before around 9 pm. I was paying for not only delivery and installation but also training. They did not hook up all his equipment other than two items...wifi and blu-ray. They speakers were not or the Tivo. All adapters were on hand...a simple plug in. Absolutely lazy people. There was absolutely no training. My brother can barely see (legally blind) and they had been told so. He needed to understand the remote buttons. Also, I asked for them to stream You Tube from his I-Pad so he can use its enlarged text with his magnifier. They did not do it. All of this was discussed with the store's agent who assured everything would be handled. I will have to do the instruction myself remotely by telephone. We've tried but I'm blinder than him due to the distance and variations of Samsung models...I have 3 other Samsung TV's but none are the same. All training now is with verbal commands and touch. It has been four days and he still has no workable TV. Best Buy will soon follow in the footsteps of other bankrupt companies that have poor customer service. Do not buy from them. Amazon offers the same installation services. Go there and bypass Best Buy. I will never buy from them again...at any of their stores.