Best Buy Torrance

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Most of the product here are more cheaper than costco

We got a laptop which was requested very urgently, also there was considerable discount, it was great experience

I return a tv I had bought as a gift for a family member during the holidays. My intention was to upgrade to a better model. I asked my family member to come along to help pick out a model that best suited him. The store was not busy. I was disappointed that no body offered to help . Maybe because we were at the smaller tv section or whatever the reason being. But I will point out that even though the purchase was under $300 (in the tv itself ) the sales personal should be aware that installation services and a warranty added to this purchase could of very easily been sold as well. No sale is too small in retail. Unfortunately i ended up having someone from task rabbit doing the installation. I would of prefer geek squad but opted to go else where based on the in-store experience. I traveled to this location because of my past postive experiences there. Not sure what motives individuals to perform better at work but I will say this a leader or manager's energy will reflect in their team effort in carrying out their daily duites..