Best Buy Torrance

Buen trabajo y muy buena amables

I have never been so dissatisfied with a store and sales associates. I had purchased a HP Omni book laptop about two months ago and a membership that would essentially allow for me to have a price check if the price of the laptop went down. However, the time frame for doing a price check was not disclosed clearly. The sales associates claimed that the price check would update automatically. Upon waiting for the price to change, there were no signs of an automatic price check. I went to the store and talked to a manager and they dismissed the miscommunication and told me that they couldn't do anything to help because the time to do a price check had passed. I missed the deadline by a few days and there only response was that it was too late to change. I feel lied to and deceived, especially as a long time best buy member. This situation happens more often than it should, in which employees don't disclose the amount of time we have to use these memberships. What's the point of buying a membership we cant even use? It comes to show that even when buying extra ad ons and memberships; management, employees, and personal will still refuse to help you, despite the information not being disclosed clearly and accurately. It leads to question how many memberships are sold as a way to save money, but the underlined instructions and timeframes are not often disclosed in a way that is accurate for customers. If you're thinking of buying a laptop at best buy, I'd reconsider, unless you want to be dismissed and essentially lied to by best buy associates.

Employees are knowledgeable a d ready to answer questions.

They are very helpful.