George E
December 10, 2025
Very bad unprofessional workers
Specially the women’s who’s working with Version
I just went in there to change upgrade my phone first time the deleted everything (they said it was an accident)
Second time I went there they same reason but they cancelled my promotion without asking me and took my old phone also didn’t give me the new phone
They said that’s how they and system works
Muy buen lugar para hacer compras de electrodomésticos y de muy buena calidad con diferentes opciones y sus módulos de Muestra dónde uno puede probar el artículo como funciona k
Andrea W
December 09, 2025
First of all before I start this review let me state that the in store associates are very nice and helpful and this was my favorite best buy location. However, the car audio department changed my mind. I paid for 4 door speakers for my car plus installation in store service for the purchase was excellent however the car audio installation department is a mess.I have a 2005 Hyundai and the installation was a plug and play other then removing the door panels. Without even looking at my car he calls me to tell me that my car has an amp and he can't do the installation (I bought the car from an auction so all prior car audio was removed except the factory deck) I explained this to Ricky and he came up with another excuse saying he didn't have the wire harness for the installation and installing the speakers has a complicated wire pattern( i never heard of needing a wire harness to install door speakers) I said you don't need a wire harness its a + and - 2 wire connection that gets wired to the 2 + and - connections in the door . Because I have some car audio knowledge he started getting fustrated and basically told me in but so many words to call corporate because he doesn't want to do the installation . Based on that entire interaction I canceled the entire purchase including returning the speakers and have decided not to shop Best Buy anymore. If u live in LA just go to the 900 block of E 11th in downtown LA and the prices are better and they install with out being rude
Response from Best Buy
December 09, 2025
Hello, Andrea,
Thanks for taking the time to provide your feedback. Having to cancel your car audio installation service is never great, so we can understand your concern. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/szrpt9), Twitter/X (https://bby.me/0ldm69), or Instagram (https://bby.me/wmesaa). Please reference Google Review #84507.
Rucker S
December 06, 2025
Sent in my PC to get a new power supply installed with Geek Squad. Told that it would take max 5 days, came on the 2nd day to get my pc back cause I was told that it wouldn’t boot and I was worried that they messed something up. Krish offered to give it back to me unrepaired. I went and inspected my pc and they hadn’t even opened the case up, let alone try to install the powersupply, and they lied to me saying that, “The cpu was overheating and it wouldn’t boot”.
I went to another pc repair store, they were able to do it within the hour.
1/10, don’t pay for best buy’s total member garbage
Response from Best Buy
December 06, 2025
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/krg2r9), Twitter/X (https://bby.me/c8m8m8), or Instagram (https://bby.me/6xjm5a) with more information about your experience? Please begin your message with "This is regarding my Google Review #82792".