I needed a new laptop after running into Windows 10 compatibility issues with TurboTax. I was impressed by the large selection available in-store.
The staff-to-customer ratio felt a bit high, but the shopping process was efficient. I used their QR code system to send my choice directly to order pickup, which made for a very fast and easy checkout experience. Highly recommended if you want to skip the lines!
Well-stocked but not well-staffed. Waited over 15 minutes for assistance buying a fridge even after telling staff I was ready to buy. Apparently only 1 or 2 people in whole store can write up an appliance sale?
The staffs are super nice, friendly, and helpful! Got the membership and it’s totally worth it as well :)
Went to pick up tv from Amazon (you can pick up orders there) and they said come back later the system was down. I called the store's number later and the AI bot patched me to a call center said the system was up and go back for the tv. That was wrong, I went back and system was still down.
I called the 800 number and they refused to give me a number to call the store directly.
Pathetic communication. Do better.
Response from Best Buy
March 28, 2026
Hello there, Stephen!
We definitely understand the desire to speak with someone in store, when needed. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #135828 in your message. You can find us here:
Facebook (https://bby.me/iwNdnm)
Twitter/X (https://bby.me/HWkxZ7)
Instagram (https://bby.me/Cpy0Ei)
We hope to hear from you!