Best Buy Torrance

Not much stuffs

I recently (Dec. 2025) purchased a Samsung TV, stand and adapters. They were to be delivered and installed. I'm in Virginia and was buying from them for a Torrance CA address...my elderly brother. You can pick a day but the time is set for 7 am to 7 pm. They only provide an update the evening before around 9 pm. I was paying for not only delivery and installation but also training. They did not hook up all his equipment other than two items...wifi and blu-ray. They speakers were not or the Tivo. All adapters were on hand...a simple plug in. Absolutely lazy people. There was absolutely no training. My brother can barely see (legally blind) and they had been told so. He needed to understand the remote buttons. Also, I asked for them to stream You Tube from his I-Pad so he can use its enlarged text with his magnifier. They did not do it. All of this was discussed with the store's agent who assured everything would be handled. I will have to do the instruction myself remotely by telephone. We've tried but I'm blinder than him due to the distance and variations of Samsung models...I have 3 other Samsung TV's but none are the same. All training now is with verbal commands and touch. It has been four days and he still has no workable TV. Best Buy will soon follow in the footsteps of other bankrupt companies that have poor customer service. Do not buy from them. Amazon offers the same installation services. Go there and bypass Best Buy. I will never buy from them again...at any of their stores.

Worst customer service I’ve experienced. The manager Arthur was dismissive and unhelpful, and Chris added nothing but frustration. Total lack of professionalism.

I was there 3-4 minutes before closing with the employees still in the store. They were angry when I arrived. They said they closed an hour earlier at 9pm. Wasted my trip from Corona, an hour away on a Monday evening. Yelp had the hours wrong...