The only thing that saved this store was the guy working at the door (Nov 12 @ 130 pm). He said hello and directed me to where I could find the things I needed. I walked back and forth at this location looking for another person who would at least say hello. One person on their phone sending texts from the back, one person walked to a station near appliances and glanced at me. I went back to security where the guy directed me to the manager but also told me where I might find what I needed. Even the manager took a moment of me walking around to nod at least. I got what I needed, but we need to work on the customer service and just saying hello or "I'll be right with you" or asking if people have found what they need. Anything.
Response from Best Buy
November 12, 2025
Thank you for sharing your feedback regarding your experience during your visit to one of our stores, David. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/khr9bo), X/Twitter (https://bby.me/7amntn) or Facebook (https://bby.me/ofaouw) with the full details of your experience. Also add Google Review 68345. We look forward to hearing from you.
Ashley E
November 07, 2025
Lukas was so helpful getting my online order verified and ready to be picked up! A wonderful employee!
Raymond R
November 05, 2025
Iconic store. Been around forever. I hope they stay open another 200 years and giving us the consumers the latest in tech.