Amazing customer service. My apologies for my poor memory but the woman who helped my mom and myself was amazing. I do remember that she's engaged to be married and we were there Sunday May 24th. She even helped us connect the new headphones to Mom's laptop. Great knowledge and empathy
Too much s3nse but good to shop
I would highly recommend not buying anything that’s open box at the store, especially if you’re driving down and expecting it to be a good condition the store overly grades their quality of items as better than they actually are, and then the manager named art will never budge and has no good customer service skills in resolving the issue. zero eye contact. barely acknowledged me as a human
Response from Best Buy
May 09, 2026
Hi there, Ali,
Thanks for taking the time to leave a review. When making an open-box purchase, I can understand expecting it to be in the condition as advertised.
If you would like us to take a closer look, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
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Please mention the phrase “Google review #150345” when reaching out to us on social media.