Best Buy Tustin

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Received outstanding service from Benny the manager. This is why i shop at Best Buy - fantastic service.

I came to this best buy to purchase a new laptop. I was not greeted when I arrived and went to ask for assistance. The guy that assisted me had horrible customer service. All the questions I had were not answered and dismissed. I was just pointed to a direction and told that I should just look myself. I was so shocked, I asked what his name was and he said Juan. I don't recommend coming to this best buy and definitely don't recommend Juan!

Very good customer service. Nice, big and clean store. Had pretty good experience there.