Best Buy Tustin

This store manager Tim seems to allow his employees and their friends to backdoor products at this location for limited/rare products that are harder to find. Also witnessed him verbally insulting a customer at checkout. There have been multiple times where I pre order a product and it is mysteriously not available when going to pick up the order. Even if a product shows in stock, they apparently put it on reserve for people they know masking it as other customers. I would shop elsewhere to avoid the dishonesty and games they play here.

Everyone in this store is super-helpful! They are all very knowledgeable and friendly. Today I met with Adam Z from Geek Squad to repair a computer. He told me about all of my options and there were no surprises, fee-wise. Then Mateo helped me understand the difference between Nintendo Switch games and consoles. Soo helpful!

Don’t shop here look at the recent reviews and it tells you all you need to know folks. Terrible experience shopping here had to leave. Frank an employee was showing attitude after finishing dealing with a customer after being asked a simple question on where the usb c cables are. Was directed to a complete different direction. Then the manager Tim starts to argue with customers instead of dealing with situation at hand. Will never come here again.

I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed. What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model. I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation. Unfortunately, this experience has made me hesitant to purchase another Samsung television.