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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2891 reviews)
Sherwin R
April 28, 2026
1 out of 5
Full staff but no one will help you. No good customer service here.
Response from Best Buy
April 28, 2026
Hey there, Sherwin
We understand your concerns surrounding not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/AzP1VY), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:146920"
K P
April 26, 2026
1 out of 5
New AI phone system won't let you get ahold of an actual person working there. Tried calling 6 times and it just keeps hanging up on me. Very frustrating I have to drive to the store to get a simple question answered. I will be taking all my business to Microcenter where they can provide proper customer service.
Response from Best Buy
April 26, 2026
Hello K,
Your feedback matters, and we want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #146268 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/c7R4kT)
• Twitter/X (https://bby.me/mAWc9e)
• Instagram (https://bby.me/7mTHWi)
Cathy H
April 23, 2026
1 out of 5
Worst customer service ever. Paid extra to secure a time to receive a product to be delivered. Product never came. Multiple calls over several days necessary to Best Buy customer service who kept saying the product would come, promised emails with pick up times, etc. At one point Best Buy Customer Service emailed me with 3 possible pick up locations - 1 in Arkansas, 1 in Missouri and 1 in Oklahoma (I live in Irvine and they had just a few hours earlier confirmed my address). It was a nightmare. I ended up cancelling, ordered from Target and picked up the item within 90 minutes of my order. My advice - DO NOT PURCHASE FROM HERE.
lia m
April 14, 2026
5 out of 5
My goat Joe was the only helpful person there. 10/10 personality, efficient at his job, and the only one assisting us after asking 5 people.