Best Buy Tustin

Very unpleasant experience here . No customer service , they don’t know how to properly communicate with customers, rude . Purchased a laptop and apparently I was the last customer as they were closing . The sales person tried to convince me to apply for their credit card , I declined , he persisted , I was tired and reluctantly agreed , then told him in a 10 seconds to stop it because I don’t want it , he insisted that he is halfway there , he already “ started it “ , again I was tired and let him finish . I knew that my credit isn’t good and most likely I won’t be approved plus I don’t Really need this card .Needless to say that I wasn’t approved so it was just a hit to my credit . That guy knowing that it’s past 9 and store is closed and the door is locked , did not bother to walk with me to the front door and open it . Instead I had to go back and look for someone to let me out . Some guy saw me and shouted that they are closed . I responded that I know that but how do I get out ? He said same way that you came in . I told him that the door is locked . He talked to me very impolitely . He did not even apologize for misunderstanding and the fact that they forgot to let me out after the purchase . He probably thought that I somehow got to the store after 9 (despite me holding a new box with that laptop ) and any customer is an enemy for them after 9 pm apparently . No critical thinking , no any thinking , no manners , no nothing . Typical California nonsense . This store is as trashy as the state itself .

Ordered online and had my TV in my car in under three minutes. Great sale on a Pioneer 43” TV. Perfect for the bedroom and Roku is included. Double score.

This store manager Tim seems to allow his employees and their friends to backdoor products at this location for limited/rare products that are harder to find. Also witnessed him verbally insulting a customer at checkout. There have been multiple times where I pre order a product and it is mysteriously not available when going to pick up the order. Even if a product shows in stock, they apparently put it on reserve for people they know masking it as other customers. I would shop elsewhere to avoid the dishonesty and games they play here.

Everyone in this store is super-helpful! They are all very knowledgeable and friendly. Today I met with Adam Z from Geek Squad to repair a computer. He told me about all of my options and there were no surprises, fee-wise. Then Mateo helped me understand the difference between Nintendo Switch games and consoles. Soo helpful!