Best Buy Tustin

Quite disappointed. Disorganized shelves. High prices. Poor, almost nonexistent, customer service, inspite of asking for help. No wonder customers are opting for online vendors.

Ok

There's no reason this store shouldn't get five stars, since it's got everything and I mean everything the size is vast it's well stocked clean and pleasant well staffed as well. Yet it almost didn't get four stars either why? Customer service! Trying to get help to find couple of items there were no less than three employees chatting and laughing with each other oblivious to my or anyone presence finally instead of the customary hello can I help you I had to say excuse me but can you tell me where I may find these items ?! Oh yeah go over there and we'll send someone it was ambiguous from her pointing but I walked to the general area and nobody came and time was of an essence I walked back were told to go back and so finally this guy came who didn't know exactly where they may be and believe it or not pointed to another area, none of these four grown ups bothered to accompany me a few steps. The day was saved and the store was safe with a four star rating all because of the young kid who when I walked up to him in desperation jumped to attention recognized the items and when I said where are they responded by volunteering to get it then went to an area that I would have never been able to find them the whole matter was done in less than a jiffy and a kid did everything right and made up for the incompetence and lack of enthusiasm of all the King's men!

Thank you Briana K for your help and not sending me aways to another store. You took the extra time to figure out my problem with my Hey Bike and got my issue resolved. My son will love his electric bike and on time for his bday😎