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Best Buy Tustin
Services Offered
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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2684 reviews)
Jason D
December 10, 2024
1 out of 5
Awful location. This is the second day in a row that I went in looking to drop $2,000 on a laptop. Not a single person was available in the computer department to help. I walked out along with 2 other customers. Again, this didn't happen once, it happened two days in a row. Are you seriously this understaffed during the holidays?
I guess this location doesn't want the business. Happy to go elsewhere.
Response from Best Buy
December 10, 2024
Thank you for your feedback, Jason. This is not the experience we want for our customers, as we try to pride ourselves in ensuring we provide great customer service. I'd like to get this reviewed for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64540556. We look forward to hearing from you.
Sincerely,
^Deysha
Jah m
December 08, 2024
5 out of 5
Really good place like a show room for electrics.
Bailey M
December 08, 2024
5 out of 5
staff were helpfup, good holiday hours, typical bestbuy experience
Karl R
December 07, 2024
1 out of 5
If you want to trade your old electronics run far away from this disaster. Got some online quotes before going to the store only to be told that my items weren't in "good" condition. My phone was in nice pre-owned condition, no cracks or damage but according to the rude associate and a manager, good condition means that the item must be absolutely perfect, just like it was when it was brand new. Are you kidding....in what world does good mean excellent, or like new?? So that meant the value went from $145 down to $108. I also planned to trade a MacBook but instead of $100 they would only give me $35 since I didn't have a charger. Apple gave me $200 for the same laptop, without the adaptor and would have given me $160 for the phone. There trade in was quicker and they associate was 1000 times better than Best Buy. Thanks to this, I will do my shopping elsewhere in the future. I can see why Best Buy is struggling.
Response from Best Buy
December 07, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to trade-in my older electronics when I decide it's time to upgrade. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64526311".
Full Name
E-mail Address
Phone Number
Regards,
^Josh