Best Buy Tustin

Best Buy writes their policies like they never make mistakes. Everytime I have had an issue with an order, I have always had to go out of my way to resolve it myself and waste many hours of my life dealing with best buy customer service. I ordered some new earbuds because the ones I had went out. I wanted to go with something cheaper, so I purchased a pair of "excellent" condition "like new" Sony open-box ear buds. When I had received and opened the box, I found that the transponder for pc connection was missing, there was a disgusting amount of ear wax on the ear inserts and finger prints all over them from someone who had just enjoyed a meal at McDonalds, GREASY! If that is the standard of "excellent" condition for a product, I would not recommend purchasing from Best Buy. Then I get on the phone with customer service just to be offered to receive a $13 reimbursement (10%) for the missing transponder and the biohazard they have given me or the option to go to my nearest best buy to return it for a refund. If the transponder wasn't a vital part to the function of the headphones, I would have been alright with the reimbursement and cleaning everything, but the darn transponder costs $60 online to replace and I needed it. So after waiting and talking with customer service for a little more than an hour, I get off the phone and drive to my nearest best buy. I talk with the customer service associate at the front desk and my day starts to get a little brighter, he offered to get me a replacement for the product and called his manager over for approval. The manager then took the transaction over and pretended that she had heard not a word from what was asked of the associate or what was told to me. She had offered me to pay the $70 difference of the full price to get a new one or a refund, again ignoring the fact that the associate just had told me they could just be replaced. I just took the refund and have made the decision not to waste my time with best buy again. It seems everyone from shipping to quality assurance to customer service to in store associate do not care about what you, as a customer, have to go through if they decide to mess up your order. There is no consideration for the time you have to spend to resolve their BS. In all, 1/10, would not recommend.

Muy buen precio

Bought tv online for pickup… was not as described and was missing screws and parts for legs lol Update.. they found them… good start to the staff in Tustin! Great store! avoid the call center at all costs… they are mean! Marty was super mean!

They did my phone repair with ease.