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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2744 reviews)
Charlene F
April 14, 2025
5 out of 5
Best Buy and Best Service
Arie A
April 12, 2025
5 out of 5
Hectic but great service.
J Y
April 12, 2025
5 out of 5
The workers are pretty friendly and the store is clean. Everything is easy to find and help can usually be found pretty quickly. As far as best buys go, this one is pretty solid.
Matthew T
April 02, 2025
1 out of 5
This place has absolutely horrible customer service. They have a 14 day return policy, which in itself is ridiculous. I was trying to return something that I purchased 25 days before and it remained unopened and still sealed. They only offered store credit, and the manager Jorge came over to deliver this news to me and was extremely unfriendly and rude. Horrible customer service. You can get better service and prices on Amazon or other stores. Not worth dealing with rude people at this store.
Response from Best Buy
April 02, 2025
Good Afternoon, Matthew,
We absolutely understand how you are feeling after an issue with being unable to return an item outside of the window. We would love to review this situation with you in depth. Please feel free to send our team a private message on social media with your full name, phone number, and email address. Don't forget to include your Google review reference number: #64997420.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby