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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2923 reviews)
Christian L
July 10, 2026
1 out of 5
Don’t shop here look at the recent reviews and it tells you all you need to know folks. Terrible experience shopping here had to leave. Frank an employee was showing attitude after finishing dealing with a customer after being asked a simple question on where the usb c cables are. Was directed to a complete different direction. Then the manager Tim starts to argue with customers instead of dealing with situation at hand. Will never come here again.
Response from Best Buy
July 10, 2026
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/7lnt2f), Twitter/X (https://bby.me/2UObMP), or Instagram (https://bby.me/ljCf12). Please include the Google Review reference number #185594 when reaching out.
Bryan B
July 09, 2026
1 out of 5
I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed.
What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model.
I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation.
Unfortunately, this experience has made me hesitant to purchase another Samsung television.
Response from Best Buy
July 09, 2026
Hello Bryan,
Thank you for sharing your review. We can see why a major issue with a premium TV after only a few years of normal use would be frustrating, especially after investing significantly in the product. We appreciate you taking the time to provide detailed feedback regarding both the product and the support experience you received.
We'd like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/JUuJH2)
Twitter/X (https://bby.me/DsLKw5)
Instagram (https://bby.me/zaMOj9)
When reaching out, please reference your Google Review 185258.
J C
July 03, 2026
1 out of 5
Don't shop here. They have a strict return policy and just want to up sell you to return past 15 days. Spoke to the general manager but he was no help. Never shopping here again
Response from Best Buy
July 03, 2026
Hi!
Thank you for taking the time to reach out on Google with a review. It fully makes sense wanting to make the most of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #182120 in your message. You can find us here:
Facebook (https://bby.me/0SiWnz), Twitter/X (https://bby.me/5s5vpo),
Instagram (https://bby.me/AF5Y3l).
Damien C
June 24, 2026
5 out of 5
Amazing service.