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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2950 reviews)
A D
August 29, 2026
1 out of 5
I placed an order at another Best Buy and it ended up at this store. I called customer service to verify and they said it was the correct item. I had to drive further and it ended up being the wrong item they put aside that I had purchased. Then they couldn’t refunded me and said I had to go in the app and cancel the order myself. Well can’t even cancel it. Had to try to reorder and didn’t even try to offer a discount or something for all the mess ups, time and gas spent doing all this.
Response from Best Buy
August 30, 2026
Hello,
Thank you for sharing your review. Having an order sent to a different store, being told the item was correct, and then finding out the wrong item had been set aside after making the trip is understandably frustrating. Concerns about the refund and cancellation process, along with the time and travel involved, are important feedback.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/zGLeJH)
Twitter/X (https://bby.me/LFk5MJ)
Instagram (https://bby.me/hDTZFG)
When reaching out, please reference your Google Review 215361.
Zenab K
August 25, 2026
2 out of 5
I did not find anyone to help me. I had to go to customer service to ask about a phone to buy
Matthew N
August 22, 2026
1 out of 5
Horrible customer service. Went to return a monitor I received broken. I was met with rude responses and glares by a sales associate named Ashley. Instead of being helpful the manager gave a series of excuses on why I couldn’t return a product when I purchased the an defective
item a couple days ago. I’ll be taking my business to another location.
Response from Best Buy
August 23, 2026
Hello,
Thank you for your review. It can be frustrating when a return is denied, so we understand your disappointment. We'd like to hear more about this and see what we can do to assist. Please send a private message on social media. Please include Google Review 208776 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Keisha M
August 17, 2026
5 out of 5
Great service.. friendly people. .