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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2945 reviews)
Matthew N
August 22, 2026
1 out of 5
Horrible customer service. Went to return a monitor I received broken. I was met with rude responses and glares by a sales associate named Ashley. Instead of being helpful the manager gave a series of excuses on why I couldn’t return a product when I purchased the an defective
item a couple days ago. I’ll be taking my business to another location.
Response from Best Buy
August 23, 2026
Hello,
Thank you for your review. It can be frustrating when a return is denied, so we understand your disappointment. We'd like to hear more about this and see what we can do to assist. Please send a private message on social media. Please include Google Review 208776 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Keisha M
August 17, 2026
5 out of 5
Great service.. friendly people. .
Sam K
August 14, 2026
1 out of 5
Unorganized!!!
Mimi M
August 14, 2026
1 out of 5
⭐ 1/5
Absolutely terrible customer service. I was polite the entire time while simply asking about a price match, yet both the staff and manager were extremely rude—rolling their eyes, making faces, and even covering their mouths to whisper about me right in front of me.
If a price match isn’t eligible, just explain the policy professionally. The childish and disrespectful behavior was completely unacceptable. Ridiculous experience.
Response from Best Buy
August 14, 2026
Hello,
Thank you for taking the time to share your review with us. The behavior you described, including eye-rolling, whispering, and unprofessional interactions while discussing a price match request, is concerning to hear. Regardless of the outcome of a price match inquiry, every customer should be treated with courtesy, respect, and professionalism throughout the interaction.
We appreciate you bringing these concerns to our attention, as feedback like yours helps highlight opportunities for improvement. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/kDxW3x)
Twitter/X (https://bby.me/En7zFM)
Instagram (https://bby.me/vEQfEG)
When reaching out, please reference your Google Review 203304.