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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2930 reviews)
Robert F
August 02, 2026
5 out of 5
Ordered online and had my TV in my car in under three minutes. Great sale on a Pioneer 43” TV. Perfect for the bedroom and Roku is included. Double score.
Go H
July 24, 2026
1 out of 5
This store manager Tim seems to allow his employees and their friends to backdoor products at this location for limited/rare products that are harder to find. Also witnessed him verbally insulting a customer at checkout.
There have been multiple times where I pre order a product and it is mysteriously not available when going to pick up the order. Even if a product shows in stock, they apparently put it on reserve for people they know masking it as other customers.
I would shop elsewhere to avoid the dishonesty and games they play here.
Response from Best Buy
July 24, 2026
Hello,
Thank you for the review. We understand your concern with not being able to pick up your product. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 192653
Jules K
July 17, 2026
5 out of 5
Everyone in this store is super-helpful! They are all very knowledgeable and friendly. Today I met with Adam Z from Geek Squad to repair a computer. He told me about all of my options and there were no surprises, fee-wise. Then Mateo helped me understand the difference between Nintendo Switch games and consoles. Soo helpful!
Christian L
July 10, 2026
1 out of 5
Don’t shop here look at the recent reviews and it tells you all you need to know folks. Terrible experience shopping here had to leave. Frank an employee was showing attitude after finishing dealing with a customer after being asked a simple question on where the usb c cables are. Was directed to a complete different direction. Then the manager Tim starts to argue with customers instead of dealing with situation at hand. Will never come here again.
Response from Best Buy
July 10, 2026
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/7lnt2f), Twitter/X (https://bby.me/2UObMP), or Instagram (https://bby.me/ljCf12). Please include the Google Review reference number #185594 when reaching out.