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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2919 reviews)
J C
July 03, 2026
1 out of 5
Don't shop here. They have a strict return policy and just want to up sell you to return past 15 days. Spoke to the general manager but he was no help. Never shopping here again
Response from Best Buy
July 03, 2026
Hi!
Thank you for taking the time to reach out on Google with a review. It fully makes sense wanting to make the most of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #182120 in your message. You can find us here:
Facebook (https://bby.me/0SiWnz), Twitter/X (https://bby.me/5s5vpo),
Instagram (https://bby.me/AF5Y3l).
Damien C
June 24, 2026
5 out of 5
Amazing service.
Kenny M
June 22, 2026
1 out of 5
Best Buy has gone downhill. You cannot call and speak with someone on a store. When you are in the store, you get ABSOLUTELY NO CUSTOMER SERVICE. Over the last 20 years I have bought at least 20 computers 10 tvs, multiple appliances. Cell phones for out whole family every 2-3 years. I will NEVER go back!!!!!!
Response from Best Buy
June 23, 2026
Thank you for sharing this experience with us, Kenny. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/T8Fku0), X/Twitter (https://bby.me/x3hGRF) or Facebook (https://bby.me/BnYYuC). Please send us a message with the full details of what took place. Also add Google Review 176017. We look forward to hearing from you.
A K
June 19, 2026
5 out of 5
Good service