Best Buy Tustin

Purchased a Samsung phone which recently began to malfunction. They sent me to an independent shop for repair as they don't work on this phone. The repair shop refused to fix it...said it had a nick on the side. Phone has a protective cover; they tried to make me see the nik; I still can't see it. Best Buy refuses to help.

Great customer service. Competitive prices

I am extremely disappointed with the service I received at Best Buy Marketplace. The day before, I purchased an open-box Sony ULT 10 speaker. Nobody informed me that items were missing from the box. When I got home, I discovered that the microphone and remote were missing. I immediately returned to the store and spoke with Hamid. I was told that they do not sell accessories separately and that they could not take the missing items from another box. However, I was told that if I brought the speaker back, they could view the box differently, charge me $79 and some change, and exchange it for me. I returned the next day with the speaker properly packaged, but Hamid completely denied what his employee had told me the day before. This was extremely frustrating and unprofessional. It seems like the employees and management are not on the same page, and unfortunately, the customer is the one who suffers because of it. I don’t know who has the authority to make decisions in this store. Based on my experience, I cannot recommend this Best Buy Marketplace location. I expected much better customer service and consistency from Best Buy.

It was a very unusual and disappointing experience. I went there at 8 p.m. to buy the Oakley Meta glasses, but there was no employee in that section. I asked a staff member at the service desk directly across from the entrance for help and waited for more than 20 minutes. No one came to assist me, even though I saw employees leaving the building one by one. I checked the store hours and saw that the store was not supposed to close until 9 p.m. I understand that it was the beginning of a long weekend, but that should not mean ignoring customers who are still waiting for assistance during business hours.