Best Buy Tustin

I am extremely disappointed with the service I received at Best Buy Marketplace. The day before, I purchased an open-box Sony ULT 10 speaker. Nobody informed me that items were missing from the box. When I got home, I discovered that the microphone and remote were missing. I immediately returned to the store and spoke with Hamid. I was told that they do not sell accessories separately and that they could not take the missing items from another box. However, I was told that if I brought the speaker back, they could view the box differently, charge me $79 and some change, and exchange it for me. I returned the next day with the speaker properly packaged, but Hamid completely denied what his employee had told me the day before. This was extremely frustrating and unprofessional. It seems like the employees and management are not on the same page, and unfortunately, the customer is the one who suffers because of it. I don’t know who has the authority to make decisions in this store. Based on my experience, I cannot recommend this Best Buy Marketplace location. I expected much better customer service and consistency from Best Buy.

It was a very unusual and disappointing experience. I went there at 8 p.m. to buy the Oakley Meta glasses, but there was no employee in that section. I asked a staff member at the service desk directly across from the entrance for help and waited for more than 20 minutes. No one came to assist me, even though I saw employees leaving the building one by one. I checked the store hours and saw that the store was not supposed to close until 9 p.m. I understand that it was the beginning of a long weekend, but that should not mean ignoring customers who are still waiting for assistance during business hours.

I placed an order at another Best Buy and it ended up at this store. I called customer service to verify and they said it was the correct item. I had to drive further and it ended up being the wrong item they put aside that I had purchased. Then they couldn’t refunded me and said I had to go in the app and cancel the order myself. Well can’t even cancel it. Had to try to reorder and didn’t even try to offer a discount or something for all the mess ups, time and gas spent doing all this.

I did not find anyone to help me. I had to go to customer service to ask about a phone to buy