Best Buy Tustin

Geek squad is a joke. My son‘s gaming computer is running hot and shuts off on him. I made an appointment and brought in the computer where they looked at it, and confirmed it is running hot. I was then told they cannot look into the problem and made me an appointment for the geek squad Best Buy in Irvine five days later. I show up to my appointment and was told they cannot take the computer and did not know why geek squad in Tustin would have made an appointment for me to have the service done there. So after over a week and several miles driven, I’m right where I started. Nothing worse than customer service pushing you to the next person because they’re too lazy to help you. I’m so tired of lazy people not doing their job. What a joke.

We tried to purchase a refrigerator here and have it delivered to our new home. We set a delivery date at the counter, and that should have been the end of it. The delivery date came and went, and when we reached out to Best Buy to try and figure out when we are supposed to be getting our fridge, they said that the delivery needed to be scheduled. So after much, confusion and anger, they scheduled the delivery for the following week. Well, the day before the delivery comes and they send a text saying that the delivery needs to be scheduled. The delivery has already been scheduled twice! So now they are saying its going to be delivered in another week. So at this point, everyone at Best Buy and their call center has been lying to our faces! They said they had a refrigerator to sell, they did not. They said that they scheduled the delivery, TWICE, they did not. The customer service representatives, who by the way, have no access to the store, or the shipping, and have no way to contact the store or the shipping, continually lie to our faces about resolving the issue. Meanwhile I have a pregnant wife who needs access to food that requires a refrigerator and we have to go 2 weeks without a refrigerator because they keep lying to our faces about EVERYTHING. Needless to say, we demanded a full refund, and will be pursuing escalating the issue for the stress and medical danger that they put my wife in with their lying and negligence. I would encourage you to shop ANYWHERE else for your appliance needs. There is literally a Howards next door. I would be surprised if Best Buy isn't out of business in the next 5 years considering how many of their stores are closing and how poorly the remaining stores are operated.

Absolutely painful waiting for anyone to do anything here. Came in and tried to buy two TVs quickly and it took me over an hour to do so. This should’ve been a quick transaction and they tried to hand me off to a Samsung rep that wasn’t even available. And then took them 25 minutes to look for two TVs they had in stock that weren’t even there. I ended up having to buy a more expensive model LG TV. Then, while waiting to get them loaded into my car, I had to wait for somebody to come out for another 15 minutes to bring them from the front door out to the street. Only come here if you feel like wasting half of your day!

don't take your phone here for apple care no one here has any idea what they are doing