Best Buy Tustin

The Worst Shopping Experience of My Life I had the worst shopping experience ever with this store’s online shop. I ordered a Meta Quest 3 for my husband’s Christmas gift. On the scheduled delivery date (12/04/2024), I was informed of a two-week delay. I was disappointed but accepted it, hoping it would arrive by Christmas Eve. However, just two days later, it was marked delivered—but to the wrong location. Instead of my package locker or doorstep, it was left in an open area with other packages. When I saw the delivery photo, I rushed to retrieve it, but it was already stolen. This was clearly the store’s shipping company’s failure, so I contacted them. Broken Promises & No Refund After a long back-and-forth, the store promised a refund to my credit card. Trusting their word, I repurchased the item in-store to still give my husband his gift. But after two months, no refund. When I contacted them again, they closed the case and denied both a refund and a replacement—completely contradicting their previous promise. Financial Loss & Emotional Distress I paid $538.74 for a product I never received due to their poor shipping practices. In the end, I was forced to pay $1,077 for a single Meta Quest 3. I have proof of all communications, including their commitment to refund me, and I am considering legal action. This store disrespects customers’ time and money. I have never written a negative review before, but this experience forced me to do so. Even as I write this, I feel mentally exhausted. I will never shop here again. * Ah, unfortunately, this was not the only issue. I need to add more about what happened before all of this. After confirming the theft, I called the store and was told I could pick up a replacement product at a designated location. The next day, I went there with my husband (losing the element of surprise for his gift) and lined up at customer service. When I explained the situation as instructed, I was told the item wasn’t ready and to come back the next day. Frustrated but hopeful, I returned, only to go through the same process. This time, I was directed to a manager, who asked me to wait 15 minutes while she checked. I even showed her the proof photos from the delivery company, which she saved. After waiting, I was shocked when she told me they couldn’t do anything and that I needed to contact customer service instead. Why do you think I ordered online? It was because I wanted to save time and avoid going to the store during the busy season. Yet, I wasted two days after work, trusting the store’s instructions, only to be given false promises and sent back and forth. Nothing was resolved, and I was forced to make multiple trips for nothing. This entire experience was frustrating and a complete waste of time. What does this store think people’s time is worth? I was given false information just to keep me waiting, which wasted so much of my time. What does this store think people’s time is worth? At the very least, I wanted to feel some sincerity from the store. The way they handled this situation was so unbelievable that I decided to share my experience in this review. We are not people with endless free time.

GARY was the worst person I met at Best Buy Store, looking for a cable for my macbooo pro, he start saying we don't sell those here, you need to order them online when I am looking in their website they do have in stock, then he said go to the cashier they will be able to help you there, after doing the line and get to the cashier, th3 cashier said they don't have it there, so Gary lied. then I asked someone else and Mr GARY tell him, we don't have those here again, when they checked in the system they have 7 in stock. It is very frustrating to have people like this working at my favorite store, I am glad this is not my local store. Thanks to someone else I was able to get my cable today, that they found it in the shelf behind another product. So a bitter sweet moment at the end.

Customer service team were extremely helpful

Excelente