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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2869 reviews)
Jared H
December 20, 2025
1 out of 5
They do not honor price match
Carl N
December 20, 2025
1 out of 5
Customer service. Bought an Aura frame on sale advertised for 150. It scanned for 180. My cashier (a manager) dismissed my pricing concern, saying it scans how it scans. I took my purchase to the customer service line and they said I had to wait in the cashier line again, where I waited in line for the third time that day. After the manager took a look at the item along with one of the four advertised promotion signs scattered along the floor he gave me the partial refund. Didn’t even get an apology. No thanks, Best Buy, I’m heading back to Micro Center.
Response from Best Buy
December 20, 2025
Hello, thank you for sharing your experience with us. Getting the correct price is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #91606".
Facebook (https://bby.me/v0wa49)
Twitter/X (https://bby.me/alrqzq)
Instagram (https://bby.me/i3fm6l)
Christopher C
December 19, 2025
5 out of 5
Good store and big
Freshy W
December 18, 2025
5 out of 5
I would highly recommend Nika. She is incredibly kind and knowledgeable, and she went out of her way to help me find the right gadgets—Ray-Ban camera glasses and a Ring portable home security camera. While everyone else in the store ignored me, Nika was the only one willing to assist. Thank you so much, Nika. We truly need more people like her who make Best Buy’s customer service shine.