Best Buy Tustin

I had an issue where a laptop I had ordered in store was delivered to the wrong address and Benny was able tore-order the laptop for me and was overall super helpful. I really appreciated all he did to correct the issue!

חנות אלקטרוניקה וחשמל באנהיים אורנג' קאוונטי קליפורניה. מיטב המוצרים הכל מהכל חנות גדולה מחירים יותר זולים בניו יורק,לדעתי אבל,אולי אחרי מס אוטו מחיר. קיצר איזן,עם המון חנויות אחרות בסביבה.

Good

Worst customer service experience I have ever had with Best Buy. I ordered a laptop and a laptop chill mat on December 1, and the delivery photo clearly showed that only the chill mat was delivered. The laptop was missing, but the delivery driver marked both items as delivered. I contacted Best Buy immediately. At first, customer service told me they would send a replacement, but each replacement order was canceled within minutes without explanation. This happened multiple times. When I called again on December 4, I was told they couldn’t send a replacement and needed a police report before issuing a refund. I filed a report the same day with the Orange County Sheriff’s Office and sent the documentation to Best Buy customer service. I called again on Friday and Saturday and was told by a manager that they couldn’t ship another laptop, but I could go to the store, buy the same laptop myself, and they would match the original price from December 1 once I called back. I followed those instructions, bought the laptop from the store, and called back — only to be told by another manager that they would not match the price, would not issue a refund, and that the information I previously received was “incorrect.” So after doing everything they asked — ✔ reporting the theft ✔ providing a police report ✔ making multiple calls ✔ following the instructions of their own manager ✔ purchasing the laptop again out-of-pocket Best Buy still refused to replace the missing laptop, issue a refund, or honor the price match they promised. I have now escalated the issue through my bank because Best Buy left me with no resolution and no accountability. I have been a loyal customer for years, but this experience has completely eroded my trust. I hope Best Buy improves its policies and training so other customers do not go through what I experienced. As per Best Buy, both packages were delivered. Interesting, I see one. How many do you see?