Best Buy Tustin

We went looking for a TV. A sales rep named Frank came and helped us. He understood what we were looking for and our needs. Frank was very understanding and able to help us get the TV we were looking for. He was so helpful that I would highly recommend anyone going to this Best Buy ask or look for him to help you with a TV purchase or even questions.

What a way to ruin the shopping experience: great help to select my headphones. At the time of paying, we were receive for an pathic employee. At the time of paying, the terminal asked for 4 consecutive up sells (yep, click no and continue, again and again) before being able to pay, this is annoying especially if you are in a hurry. I politely asked the cashier to communicate his manager that this is not right. He responded, I can't do that. Notice the lack of empathy or interest. When I asked why, he said that is corporate. I told him that the manager can communicate that, he just dismissed it. Two big issues here, and evidence of a cancer in Best Buy 1. A bad hire, apathetic and careless. 2. A product manager in charge of the payment experience that honestly should be removed, and it is costing millions of dollars to the company. This combination just creates a memorable bad shopping experience, not worth coming back. There are better ways, well though to do the same. But this PM is only thinking in short term quick kpms. These people are killing Best Buy. If you read this and work for BB, do something, say something. Mass job cuts start like this.

Very bad service Tim shouldn’t have the manager position he has he needs to first learn how to control himself and give good customer service he told me to go to the orange location to return a merchandise that I purchased at the orange location I gave him my point of view and he got upset he is not polite you guys need a better manager with better customer service and support I will not shop at this store I rather go to Costco with better return policy and better friendly staff that are very supportive and no hassle

I had a problem with an Apple MacBook from another retaler and had to return it. Problem was, I had a meeting with my faculty advisor the next day and a class presentation the day after that. Both must be done on zoom but I had NO laptop! So I came here to see if they could help me out. Immediately team members welcomed me to the store and offered to help with my problem. They offered me several solutions to my issue of needing a laptop ASAP. I ended up being able to purchase and take home a new MacBook immediately. I was out of there in about 15 minutes. And an hour later I had all my data transferred and was working on my presentation. Most importantly they saved me money over the other retailer. WOW! This is the customer service and expertise you get at an brick and mortar electronics store in your neighborhood. Could not have had this experience with Amazon!! Thank you Eric and the-guy-in-the-apple-shirt, you know who you are!