Best Buy Tustin

I bought a phone at this Best Buy about a year ago. The sales associate added a paid annual subscription without asking for my consent or explaining the recurring charge. I only discovered it when I noticed a charge a year later. I had to contact customer service to cancel the subscription and request a refund. This was frustrating and damaged my trust in this store. Customers should be clearly informed about any paid subscriptions and asked for permission before being enrolled. Check your receipts and account statements carefully.

Excelente servicio

I honestly can’t say enough good things about this Best Buy location in Tustin! ⭐⭐⭐⭐⭐ I had some issues with a defective product and needed help with repairs and an exchange. The entire process was incredibly smooth and stress-free, and the team went above and beyond to make sure everything was taken care of. I genuinely couldn’t be happier with how everything turned out! A HUGE thank you to Manager Francisco! He was extremely professional, helpful, and genuinely cared about making things right. It’s honestly so refreshing to experience this level of customer service, especially when dealing with a frustrating product issue. I really, really appreciate everything he and his team did for me! I’ve been to several Best Buy locations in the area, and I can confidently say that this one is by far the BEST. The customer service here is on a completely different level! I HIGHLY recommend this location to everyone! Even if you’re just picking up an online order, I’d suggest choosing this store over the others nearby. If anything ever goes wrong, you can feel confident knowing there’s a great team here that’s willing to help and actually cares about its customers. Thank you again, Francisco and the entire team! You guys are AMAZING! 🙌

V & Francisco were very helpful! Highly recommend this store very professional