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Frequently Asked Questions About Best Buy Tustin

How do I check product availability at the Tustin Best Buy?
How do I check my order status?
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Tustin stores’ holiday hours?

Recent Reviews

4.1
(2948 reviews)
A D
August 29, 2026
2 out of 5
I placed an order at another Best Buy and it ended up at this store. I called customer service to verify and they said it was the correct item. I had to drive further and it ended up being the wrong item they put aside that I had purchased. Then they couldn’t refunded me and said I had to go in the app and cancel the order myself. Well can’t even cancel it. Had to try to reorder and didn’t even try to offer a discount or something for all the mess ups, time and gas spent doing all this.
Zenab K
August 25, 2026
2 out of 5
I did not find anyone to help me. I had to go to customer service to ask about a phone to buy
Matthew N
August 22, 2026
1 out of 5
Horrible customer service. Went to return a monitor I received broken. I was met with rude responses and glares by a sales associate named Ashley. Instead of being helpful the manager gave a series of excuses on why I couldn’t return a product when I purchased the an defective item a couple days ago. I’ll be taking my business to another location.
Response from Best Buy
August 23, 2026
Hello, Thank you for your review. It can be frustrating when a return is denied, so we understand your disappointment. We'd like to hear more about this and see what we can do to assist. Please send a private message on social media. Please include Google Review 208776 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Keisha M
August 17, 2026
5 out of 5
Great service.. friendly people. .

About Best Buy Tustin

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