Best Buy Tustin

We went to buy an I pad and the guy who help us to choose the right one it took a while to find someone to help us but I guess because it was a holiday in a monday and they were busy

Beware Best Buy shipped me something damaged and will do nothing about it. If their chatbot can’t help you, then you are SOL I guess. It's fine they don't want my business, I'll live. I would be careful if I were you. Mine was fairly inexpensive and I can afford it, but if it wasn't and I couldn't, it would be a much harder cookie to swallow. Choose wisely...

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Received outstanding service from Benny the manager. This is why i shop at Best Buy - fantastic service.