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Frequently Asked Questions About Best Buy Union City

How do I check product availability at the Union City Best Buy?
How do I check my order status?
My local Union City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Union City stores’ holiday hours?

Recent Reviews

4.2
(4042 reviews)
CJ H
July 27, 2025
1 out of 5
Absolutely do not recommend this Best Buy location. I walked in wearing a simple shirt and sweatpants and made it very clear to at least four or five employees that I was there to buy an Apple TV box. The store was nearly empty, yet I was treated with indifference and impatience. Some staff ignored me completely while others brushed me off and said someone else would have to help me. I was not there to return anything or file a complaint. I was there to make a purchase. I stood right in front of the product shelf waiting for assistance, and not a single employee offered to help for quite a while. After an unacceptable wait, someone finally agreed to assist me, but then I discovered that the exact same product was being sold at a higher price in-store compared to Apple’s official online store. The overall service was worse than that of a small corner shop and completely unacceptable for a major electronics retailer. No matter how you judge a customer’s appearance, treating people this way is disgraceful. I absolutely do not recommend this location. It was a waste of time and a humiliating experience. 絕對不推薦這家Best Buy。 我穿著一件簡單的襯衫和運動褲走進去,並向至少四、五名員工明確表示我是來買蘋果電視盒的。店裡幾乎空無一人,但我卻受到了冷漠和不耐煩的對待。有些員工完全無視我,而有些員工則直接拒絕了我,並說得讓別人來幫我。 我來這裡不是為了退貨或投訴,而是為了購物。 我站在貨架前等待協助,但很久都沒有一位員工主動提出幫忙。在經歷了一段令人難以忍受的等待之後,終於有人同意幫助我,但後來我發現,同樣的產品在店內的價格比蘋果官方網店還要高。 整體服務品質比街角小店還要差,對於一家大型電子產品零售商來說,這種服務簡直令人無法接受。無論你如何評斷顧客的外表,這種對待他人的方式都是可恥的。 我絕對不推薦這家店。這是浪費時間並且是一次羞辱的經驗。
Mj H
July 26, 2025
4 out of 5
많은 기계제품과 직원들의 친절한 상담 다만 예전과 달리 다양한 물건들은 많지 읺네요
nilesh s
July 24, 2025
5 out of 5
Staff here is really helpful. The rep spent 30 mins with us explaining different products and never got frustrated. A lot of variety for security systems and good variety of television sets.
Ramon D
July 21, 2025
1 out of 5
15day return policy is a joke. Never buying anything at BestBuy Again
Response from Best Buy
July 22, 2025
Hi, Ramon, Thank you for taking the time to share this review here, although we are saddened to hear you may have been unable to return an item you purchased with us. We would be happy to ensure your feedback and experience are formally documented on a Corporate level for review internally. To get started, please send us a message on Facebook (https://bby.me/hx6v5l), Twitter/X (https://bby.me/7oy5nk), or Instagram (https://bby.me/stoptl). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #18792. We look forward to hearing from you! Regards, ^Katie

About Best Buy Union City

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