Best Buy Union City

It’s a nice place but you have to find stuff on deal otherwise it’s too expensive. But their customer service is great. There is always someone to help in any section of the store

People will ignore you for hours instead of serving you, and sell you faulty products

Great place to buy electronics, excellent customer service!

I am a full-time caregiver for my mom who is bedridden. She is completely 100% dependent on me. Part of the tasks I have to do is to keep track of incoming emails for her health insurance, proof of income and her My Chart doctor notes -- all of which have a significant role in her health and well-being. One day two weeks ago, I was strung out and stressed trying to clean off my laptop with a disinfectant cloth. I forgot to turn the computer off to do this task and accidentally deleted the arrow-pointing mouse from the keypad. I tried looking up a way to resolve the problem online with my phone and even called a few computer-knowledgeable friends to help me. Nothing worked! I was now about 5 days in and needed to access vital information as we had an upcoming meeting with the Medi-Cal offices concerning my Mom's share of costs. Documents and numbers needed to be printed and I was at a loss. A friend told me to take my laptop into the closest Best Buy and plead my case to one of the Geek Squad members. Naturally, I was a little apprehensive as we do not have the additional funds to cover any computer costs at this time. But, with a deadline looming, action was needed. So I went to the Best Buy at 31350 Courthouse Drive in Union City, CA and spoke to Geek Squad member Ray. Ray IMMEDIATELY noticed that I was under a huge amount of stress and spoke to me compassionately. He listened to everything I said and paid very close attention which immediately calmed me down. He then took the time to address the issue I had with my Toshiba SATELLITE Laptop, recognized the problem extremely fast and showed me that the resolution was by pressing the F5 key - something that I could NOT find online! The whole situation was resolved in under 3 minutes and I was EXTREMELY HAPPY and satisfied with Ray. Not only was he very helpful and courteous, but he also recognized that I was not in a good state of mind and spoke to me with honesty and took the time to have an actual conversation with me. I will ALWAYS recommend him and Geek Squad at this location to ANY AND ALL friends and co-workers! Amen, Brother and thank you!!!!!!!!!!!!!! 5 STARS!!!! - Neil D.