Tried to buy a computer, sales guy was nice enough. Several floor models were out of stock. Left empty handed.
Response from Best Buy
April 04, 2026
Hello, Catharine,
Not finding the computer that fit your needs in store can be difficult. We would be glad to help with searching for options that may fit your needs if you would like to reach out to us on any of our social media profiles below with Review 138416.
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I was directed to where I needed to be immediately, got what I came for - in and out within 3 minutes. The best experience for ppl who hate in-store shopping (like me)
Went into best buy to buy a tv. I waited in line for a customer service rep who was helping another customer. I waited about 5 minutes in line and as soon as the customer was done the customer service rep got up from his seat and walked away. Another person who worked there, who was helping another customer seen what happened and apologized. This was after asking a few other people that worked there could help me find the tv I was looking for with no answers. I left the store, never to return.
Response from Best Buy
March 30, 2026
Hello,
Thanks for taking the time to share your experience. We get why you would be disappointed with this service experience. It's unfortunate that you were not able to get the help you needed. We would like to hear more about your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 136603 in your message to us.
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