Clean place and organized. The staff are usually available immediately to help. The guy that helped me with the printer seemed to know a lot about all the products I asked about. I'll shop here again!
mickeymousy1977
August 15, 2025
Lowest price on laptops and electronic items
I specifically contacted Best Buy support chat to book an appointment for replacing my iPhone XS battery, clearly stating the exact reason for my visit. The support representative assured me the battery replacement would take about 2 hours, which I was perfectly fine with.
When I arrived at Geek Squad, they classified my phone as "vintage" and said they would need to order the battery from Apple—a 2-3 day wait that I was willing to accept. However, they then insisted on keeping my phone while waiting for the battery to arrive. How is it reasonable to expect someone to surrender their phone for several days just to wait for a part? This policy is completely impractical.
Had the support representative mentioned that they would need to order the part AND keep my phone during that time, I could have saved myself the trip. The lack of communication between Best Buy's support team and Geek Squad is unacceptable.
This is my second disappointing experience with Geek Squad failing to properly handle Apple device battery replacements. Apple should seriously reconsider authorizing Best Buy as an official repair/service center, as these experiences are damaging Apple's reputation for customer service.
Response from Best Buy
August 14, 2025
Hello and thanks for reaching out on Google, Prayag.
We understand the frustration you had with this repair experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ydtabp), Twitter/X (https://bby.me/btvscf), or Instagram (https://bby.me/jtmeca), and mention your Google review, 28896.
Regards,
^ Graham
This place has a good options of electronics. Good value of money. TV, cameras, head phones, I phones and I pads are available there.