Best Buy Union City

Now I see y you guys have to 3 stars Today I went to do my exchange and there’s a one fat as Mexican store manager what he told me but he doesn’t seem to be a manager I had a very bad experience with a manager at this Best Buy location. From the beginning, he was extremely rude and unprofessional. During our interaction, he told me to “shut up,” threw my receipt, and then asked me to leave the store. I was shocked by his behavior, especially since he is a manager and is supposed to represent the company. This treatment was disrespectful, inappropriate, and completely unacceptable. No customer should ever be spoken to or treated this way. He clearly lacks basic customer service skills and does not know how to handle situations calmly or professionally. Best Buy seriously needs to address this issue, hold their management accountable, and provide proper customer service training. Experiences like this damage the company’s reputation and make customers feel unwelcome. You guys don’t even deserve to have one star I had a very bad experience with a manager at this Best Buy location. From the beginning, he was extremely rude and unprofessional. During our interaction, he told me to “shut up,” threw my receipt, and then asked me to leave the store. I was shocked by his behavior, especially since he is a manager and is supposed to represent the company. This treatment was disrespectful, inappropriate, and completely unacceptable. No customer should ever be spoken to or treated this way. He clearly lacks basic customer service skills and does not know how to handle situations calmly or professionally. Best Buy seriously needs to address this issue, hold their management accountable, and provide proper customer service training. Experiences like this damage the company’s reputation and make customers feel unwelcome. Hiring very young, inexperienced staff who aren’t trained in basic professionalism shows a lack of concern for customer service. When hiring employees, management should consider personality, maturity, and how they interact with customers—not just availability. If corporate reviewed this location’s feedback, they’d understand why the ratings are so low. It’s disappointing that corporate doesn’t check on the store manager or properly evaluate employee behavior. Shame on the lack of oversight and accountability.

Nicely renovated and looks really cool. Not busy at all and plenty of staff available.

handled their Pokemon release pretty well unfortunately not enough stock which isn't the stores fault but overall a good experience

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