Best Buy Vacaville

I had a great geek squad experience. Helpful staff.

Customer service was definitely above average. My transaction was smooth and easy, however, they did not offer me a bag to put my product in, which is weird because I spent almost $1000 and I could easily get robbed stepping out of the store

Do not go here for any car installation. I have taken 3 different vehicles here, and every single time there has been some nonsense on why that can’t complete the job. On this last time, I went in to buy a dash cam for my vehicle. Because of my previous 2 experiences, I asked if I could pay after to make sure there would be no issues. I was told no, so I purchased the dash cam and the install praying it would work. 23 minutes later I received a phone call from the technician who was nice and polite. He told me he could not complete the install because my fuse box was in the engine compartment and not in the cabin. I said “ok, how are we going to fix this” he said I would need to buy a OBD cable to plug it in to make it “hardwired”. I asked if they had some to purchase and was told Best Buy does not carry them and I’d have to buy it online and bring it in to complete the install. I was frustrated not with the technician but with Best Buy not giving the technicians the equipment they need to complete an install on any make and model vehicle. The technician told me they are not equipped to do most vehicles because Best Buy does not give them all the equipment they need. I’m not saying don’t go there for other things, but as far as anything with a vehicle go somewhere else and save you the headache,

The local Best Buy has all the technology you ever want to test in person. Computers, televisions, phones, game consoles etc. Wearing the Meta glasses was quite the experience. Trying out Microsoft’s AI software was definitely inspiring. Staff are attentive and knowledgeable about their products.