Bought phones and a service plan. Sales rep and Verizon manager apparently tried, but the phones were not the color, issues with the order and had to be rewritten, process was a nightmare, promises were not kept, follow through was horrible and left me holding an empty bag, then had to get everything fixed by the Mgr at Verizon in Dixon. If you want an expert on plans see the Mgr in Dixon! There is one dude at the Dixon store that is very insecure and needs to be trained; skinny dude! You'll know who the manager is, he always has a pack of gum :)
Response from Best Buy
November 22, 2025
Hello, Maci,
We appreciate you taking the time to leave your feedback. Receiving the service you deserve at a Best Buy should be easy, so we can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/zsbk3r), Twitter/X (https://bby.me/jtdvz2), or Instagram (https://bby.me/ejucky). Please reference Google Review #73072.
Salvador M
November 19, 2025
Very friendly and helpful person in computer department
Carnus R
November 14, 2025
Helpful employees clean and organized store conveniently located.