Best Buy Vallejo

Good

It's a Best Buy this one is particularly dead every time I go in there I can't believe it's still open there's never anyone in there very few employees but it's actually probably a pretty good place to go compared to some of the other ones locally like Pleasant Hill just because it's not busy.

Walked in for a vacuum. Immediately told where to go and was checked on by Adan. Super great and helpful guy!

I wasn’t going to leave a review but I think it might help improve the store. I bought a Metaquest 3 a year ago and got the two year Geeksquad warranty. I told the bestbuy employee it broke and I just wanted a replacement since it’s still under warranty. So he got replacement which had a different sku and wanted me to pay $100+ for the increase in price. I explained that I have a Geeksquad warranty and that I’m not supposed to pay anything. He said I have to pay because it’s “upgraded.” I was like that’s crazy because the box says “Metaquest 3.” I paid and then spoke to the Vallejo Bestbuy Manager. He told me it had upgraded hardware so I went home and started researching and found out the is absolutely no difference and that Meta increased their prices due to supply issues. I called Bestbuy customer service who told me the store made a mistake and all I needed to do was talk to the Geeksquad manager to resolve it. I spoke with the Vallejo Store manager who just ended up refunding me which I appreciate. Unfortunately employees need training in handling returns and they need to understand the Geeksquad Warranty. Geeksquad in my opinion appeared to be very competent at this store, however Bestbuy employees seem less knowledgeable or competent.