Nate, helped me today and went above and beyond. Helped me find a product I couldn’t find. Incredibly kind, really enjoyed talking with him. Perfect customer service.
Lindsay Z
January 05, 2025
Zero stars. I've noticed a pattern here at this store with several employees. It's funny because when you come in and you buy expensive items worth a few thousand dollars or more, the employees are super polite, helpful and friendly. However, when you come in and you need help purchasing say like a $50.00 item , they ignore you, are very rude when you finally do get them to talk to you. They make you feel super uncomfortable. Unless you're buying big items, the store employees don't want anything to do with you. Not too long ago, I bought The Sony Bravia 4k 85 Inch TV with a theater sound system to go with it. I spent several thousand dollars. The young kid with curly hair helped me and he was super nice, friendly , polite, and extremely knowledgeable. I came in yesterday needing help with an item and I get the same person and he had a totally different personality. Extremely rude!!!! It's to the point now where I would rather go out of my way to go to a best buy store out of town than to deal with the one in Vallejo. Unless you are spending the big bucks, they don't want you in their store!
Response from Best Buy
January 05, 2025
Hello, Lindsay.
Thank you for taking the time to provide this feedback. We always strive for the best customer service no matter the price range, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64646583.
Best,
^AllisonS