Michael A
February 12, 2026
They may sometimes not have the latest model but the staff are very friendly and helpful.
Sergio E
February 12, 2026
1 person handling returns, online picks and checkouts while 4 employees talking on the main door. Amazon is calling your name!!!
Response from Best Buy
February 12, 2026
Sergio,
This is not what we want customers to experience when shopping with us. We share your frustration and would like to look into this further to create better experiences. To do so, we ask that you send a private message to one of the links below. When doing so, be sure to mention that you are replying to "Google Review 116391". Thanks.
Your phone AI assistant is annoying and can't help me.
John absolutely brightened my day today. I came in looking for an iPad and he was incredibly helpful, patient, and knowledgeable without being pushy at all. He took the time to answer my questions and made the whole process easy and stress-free.
Great customer service like this really stands out. Thanks, John, for making it such a pleasant experience!
— Nina Sky