Cristian T
October 21, 2024
semi OK customer service takes about 10 minutes for someone to actually come help. You unlock a glass cabinet to buy a computer or anything that’s locked behind a cab.
Response from Best Buy
October 21, 2024
Hi there, Cristian.
Thank you for taking the time to share your feedback with us, Cristian. It's feedback like yours that helps us improve our customer service and overall in-store experience. I'd love to assist you further, so please connect with us by sending a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email. Please also mention that you're reaching out regarding your "Google Review" and include the conversation number 64336915 so we can quickly identify and assist you.
Thanks again for reaching out, and I look forward to helping you.
Best regards,
^Magee
I’ve been buying at Best Buy for a long time, but after today I will no longer buy from them specially at the location at Victorville. They told me over the phone they can price match Amazon, and Walmart as soon as I get there they told me otherwise. Not only that they have a stupid as Manager( Yao) or something like that, I was telling him what they told me over the phone and he was pretty much laughing at me, what a kid he is lucky I didn’t socked he’s smile off his face.I will take my business somewhere else, don’t be surprised when Best Buy goes bankrupt!!! Lost a loyal customer
Response from Best Buy
October 02, 2024
Hi there, Frank,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support with your price match request. Yes, both Amazon and Walmart are qualified competitors and are eligible to be matched.
There are a few exceptions that may not qualify the product, and this information can be located here on our Price Match Guarantee: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002.
If you require additional clarification, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64265368” when reaching out on social media.
Regards,
^Ravi