This store is a joke along with it's protection policy. Get your electronics somewhere else or online.
SCAM REPAIR CENTER - AGGRESSIVE UPSELLING & REFUSAL OF SERVICE!
DO NOT GO HERE FOR IPHONE REPAIR. This establishment operates on a fraudulent business model designed to deny repairs and force high-margin sales.
I booked an appointment for a simple iPhone 16 screen replacement. The phone was working perfectly, only the screen was cracked.
At 10 AM on October 24th, a white guy technician immediately attempted to derail the service. He performed a completely bogus, self-designed "test" and falsely claimed the phone was "internally damaged" and needed to be replaced entirely. This was a BLATANT, HIGH-PRESSURE UPSELL into buying a new phone.
When I demanded he perform the screen repair I had scheduled, he flat-out refused service.
PROOF OF DECEPTION:
I drove immediately to an official Apple Store. They examined the phone, confirmed there was absolutely ZERO internal damage, and replaced the screen immediately. The Best Buy technician's diagnosis was a calculated lie.
This store is using deceptive tactics to manipulate customers into unnecessary, expensive purchases. I have escalated this predatory behavior to Apple Corporate. Save your time and money—and your phone—by avoiding this facility completely. They are unethical and dishonest.
Had repairs done. Service is great.
Felicia W
October 14, 2025
This time it was surprisingly nice, I wonder why