Best Buy Victorville

Unprofessional big time. Dont know expensive products. Typical people from victorville.

Careful with your purchases. They are adding on donations you don't make. They added $10 onto one of my transactions and then another $1 onto another. Best guess is employees are given incentives to add on the $1 and hope we don't notice then messed up and added an extra zero. I was left on hold for over 30 min yesterday and then spent the same amount of time getting it done today. Was told it would be refunded, only to get an email later stating they won't be.

Okay, so first off, I must say that my last visit to Best buy was only a five-star rating due to the employee named Cole. I went in looking for a printer, but I didn't realize I walked into home Depot, as in the workers were walking past us but never asking if we needed help, and when we went looking for help we couldn't find anyone. (This might have been an understaff a situation I'm not entirely sure ) We had honestly been there for at least 45 minutes and absolutely no one had came up to us, and we had tons of questions and unfortunately, they do not put up much information about their products. We had finally just decided on one due to some decent reviews on the Best buy website, and when we went out to the cash registers we had met Cole, who is very sweet and kind and told us about this other printer that would save us a bunch of ink, just in case if we were worried about ink prices. Honestly, it's like he had read my mind, he loaded us up with information, even went out of his way to find an employee to cover the cash register, so he could take us to the printers and talk to us more about it. He has so much information, I'm honestly not sure why he's not on the sales floor. We love the printer that he suggested to us, and honestly I don't leave reviews for employees unless they were absolutely spectacular. He was beyond spectacular. Out of the 10 employees that we had seen that day, he was the only one to take time and actually talk to us, or even just to say hi as no one had greeted us when we walked in either. 🤷‍♀️ Give Cole a raise Best Buy!

Lied to me about getting 10% back on first purchase with a best buy card. Scammed me into getting a credit card with an annual fee. Angelica lied to me.