Best Buy Victorville

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

In store sales people were great. Scheduled an appointment for delivery and installation.was told they'd call the day before to confirm, didn't happen. Received an email day of that said 11-3, didn't happen. Received a call at 230 that says between 430-530, not holding my breath. Missed family time waiting all day, thanks .

Good place to look and try different options. You get questions answered

Execelente atencion por parte de sus colaboradores te orientan y dan opciones expertos en tecnología !!