ElGatoSamurai
December 29, 2025
Great location and electrics selection. Lost one star for removing physical media. ( Movies )
Morpheus
December 24, 2025
Staff was very helpful. They showed me their current deals.
I bought Powerbeats pro with 2 year plan went back 7 months later I was having issues with them… customer service told me they didn’t have any history or me buying them there…
Response from Best Buy
December 23, 2025
We understand the frustration when your device is not working as expected and your plan was unable to be located. We would like to look into this and see if we can help. Please reach out to us in a private message on Facebook (https://bby.me/lsoaij), Twitter/X (https://bby.me/ozcjvf), or Instagram (https://bby.me/obrdjm), and mention your Google review, 93407.
A Best Buy employee took possession of my open‑box apple watch product (pre‑delivery), and Best Buy has refused to issue my refund even after sending me an email that I would. I’ve spent 2 months trying to get my money back and the situation continues to be handled in bad faith. This has been extremely frustrating, and I strongly caution others about these business practices. I’ve filed complaints with the BBB and California DCA for investigation. Order #: BBY01‑807088373487. As of right now i'm out $350 and I have diligently followed up on any information best buy would need.