I ordered and used curbside pick up to pick up my husband's Fathers Day gift. They were pretty quick and put the gift in the trunk primptly. I didn't have to get off my car.
⭐ Excellent experience!
Sales associate Rito was very professional and patient. He took the time to answer all my questions and helped me find exactly what I needed. Delivery was also very prompt. Overall, a great shopping experience — highly satisfied! Will definitely shop here again.
Refused to take in-policy return for an online item, forced me to ship it even though that would result in the item arriving after the return policy ended, then lied saying that wouldn’t be an issue. Weird vibes all around.
Response from Best Buy
May 28, 2026
Hi Michael,
Thank you for your feedback. It's understandably concerning to not be able to complete a return as expected, as well as receive misinformation. This definitely not the experience we'd want for you.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/FN8A3H, Instagram: https://bby.me/T3VFfq, or Twitter/X: https://bby.me/hHm77m and reference Google review 158027 in the details you provide.