I went to return or exchange the defective laptop they gave me because I still had time and this older guy at the entrance made me feel like I wouldn’t be able to do anything and that I would have to pay to reset it or fix it, instead of helping me do the reset to return it, thank god they helped me inside and returned it and never buying there again.
Ralph R
September 27, 2026
Great customer service! Employee named Uriel helped me look for the best and affordable way for me to purchase my item. He was patient. I was deciding between the ps5 pro, regular ps5 or the xbox series s or x. I ended up getting the xbox. Because of his patience and understanding I will return again for more purchases and give this man his flowers for being a great employee!
Carlos L
September 17, 2026
Bad experience. Returning an item. Associates said I had to air drop them the label then they’d send the item on my behalf . No thank you I don’t trust that. Why couldn’t item be processed as normal return when in the app it even has a barcode for associate to scan . Ridiculous do better Best Buy so I had to go ship the item myself. Annoying return process