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Best Buy West Covina
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
Samsung Open House
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy West Covina
How do I check product availability at the West Covina Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Covina Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Covina stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Covina Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3813 reviews)
Josef E
April 11, 2025
1 out of 5
Not the same best buy as before,the geek squad is just a skeleton crew really bad service....You have to wait a week or longer for repairs and activation
..I will.cancel my electronic and appliances insurance immediately not worth it...Buyer beware.
Response from Best Buy
April 11, 2025
Hi, Josef,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #65032998 as reference. We look forward to hearing from you.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Alexander L
April 10, 2025
5 out of 5
👌
Heather A
March 30, 2025
1 out of 5
Horrible experience I asked your assistance they just kept on telling me go to the desk I went to the desk no one was there sit there for 15 minutes then finally somebody came they told me to go to the department I wanted information from because someone was there did that then they told me oh did you sign in because there's other customers in front of you I'm like well the desk told me to come over here so we just finally ended up leaving not buying anything they just wanted to play pass the hot ball around and I just got tired
Response from Best Buy
March 30, 2025
Hey there, Heather,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with receiving support, and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64986002" and share your full name, email, and phone number.
Thanks,
^Jacob
Britney R
March 24, 2025
1 out of 5
I don’t like this place, it was my first time ordering online pickup and said it was going to take 1hr and it’s been more than 5hrs. I’m not going to order anything from here again.
Response from Best Buy
March 25, 2025
Hi Britney,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that your order has taken longer than expected to be ready for pick up, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64965797.
Thanks,
^Caleb