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Best Buy West Covina

4.2
(3999 reviews)
1800 Plaza Dr
West Covina, CA 91790
(626) 480-5399
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Frequently Asked Questions About Best Buy West Covina

How do I check product availability at the West Covina Best Buy?
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My local West Covina Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.2
(3999 reviews)
brad b
August 29, 2026
1 out of 5
Waited in line TWICE in one day for the 30th anniversary to be "sold out" in less than 20 mins. First time I showed up with my kids an employee went and hugged the family behind me and said come back in 30 mins and told the rest of us to come back at 12. Only to show up at 11:45.. merg our line into a separate line and tell us by 12:15 they are "sold out"... sold out or not available for the employee friends and family. Spent the day to get ready for this for our children.. like what is this? Employees probably took the promos for their own friends and family.. one largest promotions this year and can't even get 50 kids a children's only promotion Edited. They tried playing some limited supply nonsense. 2 hour event over in 15 minutes
Response from Best Buy
August 29, 2026
Hello Brad, Thank you for sharing your experience. We would be frustrated if that happened to us. It sounds like you did everything you could. We understand your concerns about waiting in line twice for the anniversary event, bringing your children to participate, receiving conflicting information from store employees, and ultimately being told the promotional items were sold out shortly after the event began. We can certainly appreciate how disappointing this was after spending so much time preparing for the event and trying to make it a special experience for your kids. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #215144 privately. • Facebook (https://bby.me/Ze123B) • Twitter/X (https://bby.me/rMI1KA) • Instagram (https://bby.me/FCxiJ5)
Edith s
August 28, 2026
1 out of 5
Every one was so helpful and nice
Ruben D
August 25, 2026
1 out of 5
Called the Montebello Best Buy on Sunday and asked if the had a splitter/adapter for my Vizio T.V. so I can use my headphones while my family members could hear the speaker bar as well. The individual said they did. I drove 20 mins to find out they do not per the manager in the T.V. department area. He really was not very helpful. My thoughts were because you guys were busy and I was just buying a small item. Bad customer service. An FYI. I worked at a large corporation for some years ago and gave classes on customer service. Sundays customer service experience was a failure at Best Buy. I've had great service in the past, but this one is thumbs down. 👎
Response from Best Buy
August 25, 2026
Hello, It's unfortunate your experience was a negative one. We get why you would be concerned with the item not being available though, you were informed otherwise. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 210037 in your message to us. X: https://bby.me/DNpdHl Facebook: https://bby.me/RTFQKt Instagram: https://bby.me/vJ8lU6
vicki c
August 23, 2026
5 out of 5
Had great service and a friendly chat with the sales guy.

About Best Buy West Covina

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