Frequently Asked Questions About Best Buy West Covina
How do I check product availability at the West Covina Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Covina Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Covina stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Covina Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3947 reviews)
Juan
April 16, 2026
5 out of 5
Excelente
Jair M
April 08, 2026
1 out of 5
I went today to this store to exchange my Xbox since I have warranty for 2 yrs and they told me I couldn’t get store credit or exchange my Xbox that they would have to fix the issue which is overheating,and it would take 2 months to get it back..really this store when down hill there are over staff just hanging around..
Response from Best Buy
April 08, 2026
Hello, Jair,
Thank you for taking the time to share your experience with us here. We understand how important a repair can be, and we would like to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 139772.
Facebook (https://bby.me/ADjHSA)
Twitter/X (https://bby.me/UUXp7J)
Instagram (https://bby.me/8m4Htu)
We look forward to assisting you there.
Lenin M
April 07, 2026
5 out of 5
Precios bajos y se encuentra de todo
Alex C
April 06, 2026
1 out of 5
Save your time and go to another location. Staff is only there for decoration apparently.
Response from Best Buy
April 07, 2026
Hello, Alex,
We appreciate you taking the time to share your feedback. Trying to receive assistance with a purchase should be easy, so we can understand your concern when it isn't. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/hVTvfv), Twitter/X (https://bby.me/t8qjgF), or Instagram (https://bby.me/SRgwiM). Please reference Google Review, #139234.