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Best Buy West Covina
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
Samsung Open House
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Frequently Asked Questions About Best Buy West Covina
How do I check product availability at the West Covina Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Covina Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Covina stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Covina Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3840 reviews)
Javier H
July 10, 2025
5 out of 5
Went in looking for thumb drives . There was this girl at a desk as I walked in. I asked her where the thumb drives were, she explained exactly where they were. It was all the way across the store and she knew the answer I was looking for.
Very helpful, found the drives right away. And at a fair price.
Rosario O
July 04, 2025
1 out of 5
We had a bad customer service experience in getting a TV replaced. My husband and I were extremely careful opening package when we realized the tv screen was shattered. We immediately returned and were turned away because they couldn’t confidently know we didn’t cause the damage ourselves. We’re saddened but the truth is Best Buy can’t afford to provide top tier customer support due to their ongoing decline. They lost our business, all for a $600 TV and their sub par customer service. We purchased the same tv at about $50 less in Costco. Recommend you take your business elsewhere as they can provide more competitive pricing and service.
Marlena M
June 30, 2025
2 out of 5
I went in at about 20 minutes before closing and the negative greeter lady told me that the guys at Geek Squad had probably already gone home and no one would help me. Fortunately, I pushed through and did find one guy who was still there. My Samsung phone needed extra memory and he said if I bought it there he would put it in my phone but he would not tell me how to transfer stuff or help me at all. Really bad customer service because I came there cuz I'm not a techie I'm expecting them to at least show me what to do even if I have to do it on my own but they weren't willing to do even that. Top it all off the lady on the way out told me that Best Buy and geek squad has decided that they're not going to serve Samsung phones anymore only Iphone products which is just a great way to alienate half your audience I guess... I don't know but it wasn't a great experience there... if you want frustration and negative attitudes then I suggest you come here if you want to have a happy day and figure out how to be helped by somebody else you might want to go somewhere else I wouldn't recommend coming to this particular Best Buy.
Tristin S
June 28, 2025
1 out of 5
Horrible customer service, workers were too busy watching a boxing match on one of their televisions. They saw that I needed assistance with buying a new tv and they acted like I was not there. Workers only got up to help an elderly man but ignored everyone else in the store including a younger couple I overheard also complain about not being helped.