I bought a piece of software here, where the instruction manual did not live up to the en-screen experience. I went back for help, and was insulted. I didn't want a refund, I only wanted a software that matched the manual. I went home dejected, but I called the 800 number in the manual, and the company agreed with me and gave me free download access. That opened the door for me to a long term creative experience. There also was a coupon slip in the manual for a product, for a company that eventually became owned by a big name online retailer, which also was the initial footsteps in a long creative experience.
Tradeline S
April 19, 2026
I have about 20 years experience
Worst Best Buy in all of Los Angeles.
Please tell your employees they are doing a very poor job. I shopped here today and the experience was horrible. The service was terrible—completely disorganized, and they don’t know what they’re doing.
Response from Best Buy
April 18, 2026
Hello,
Thank you for the review. We understand your concern with your recent customer service experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 142844