Best Buy West Hollywood

직원 분들 친절하고 전자제품이 많이 있었어요. 가격이 싼 거 같진 않았어요. 주차한 시간 까지는 무료로 주차 가능합니다.

I bought a $332 electric scooter and I never received it. Best Buy used OnTrac for the delivery. For such an expensive item, there was no signature required, no phone call, and no contact with me at all. The driver simply left it outside and took a delivery photo. But a delivery photo does not mean I actually received the package. I have security camera footage showing that when I returned home, the package was already gone. I never received or took possession of it at any point that day. I have also filed an official police report with LAPD What makes me really angry is that Best Buy initially arranged a replacement, but later canceled it simply because the carrier marked the package as “delivered.” After that, nobody wanted to take responsibility. So all the delivery risk is basically left to the customer? I paid $332, received nothing, and even filed a police report, but I’m still left with no scooter and no refund. This was my first time ordering from Best Buy, and probably my last. I’m a student and bought this scooter because I need it to get to school. If I had known this was how Best Buy handled delivery problems, I would never have ordered from them. This experience has made it very difficult for me to trust Best Buy again.

Not particularly helpful and WAY overpriced. But it's hard for brick and mortar places anymore. Things are changing.

Nice place