Best Buy West Hollywood

On October 31, I received an email informing me that my order had been cancelled. I left the country believing that my money would be refunded, as that was what I had been told. On November 2, when I received an email saying that the order was going to be delivered, I immediately contacted you and explained that I was no longer in the country and instructed you not to deliver it. However, the order was delivered anyway. I then contacted your customer service team and was explicitly told that I would receive a full refund, even if the order was delivered. During a subsequent conversation, I was also informed that you would arrange to collect the order from the hotel where it had been delivered. However, on November 6, I received an email informing me that my refund would not be processed because the order had been delivered on November 2. I honestly cannot believe that a company of your standing handles matters in such a way. I followed the instructions I was given, contacted you immediately when I learned that the order was going to be delivered, and was explicitly assured on multiple occasions that I would receive a full refund. I expect you to honor what your customer service representatives promised me and proceed with the full refund as previously agreed. It is unacceptable to give customers one assurance and then refuse to take responsibility for it.

Just like most other retailers these days, Best Buy has an "AI assistant" answering their phone lines. These AI bots are useless, extremely frustrating, don't understand our questions, and only transfered me to a human after several minutes of me growing increasingly frustrated after AI could not understand my question. Please just hire an actual human being to speak to your customers.

Great customer service Bought my beats twice from best buy

You have exactly what I was looking for and the staff was very helpful.