I’m very shopped at many Best Buy’s over the years, and this one right here is consistently one of the best. The reason is the people. Always helpful, informative, and help me to quickly and efficiently find what I need. They also don’t continue to ask me questions whenever I’m there just to browse. It’s such a comfortable experience makes it easy to always go there for my needs. Also just did a return for something that just didn’t fit our needs and there was no problems. Quick and easy and the return was complete in minutes. Fantastic. I can highly recommend this Best Buy!
Miriam R
December 04, 2025
Very Great Customer service love they are friendly and helpful
Buen servicio y amabilidad de los empleados
I am a busy attorney and was in town visiting family for Thanksgiving and saw a good deal on a MacBook at Best Buy. I normally only buy directly from Apple, but the price looked good so I took the chance. Big mistake.
When I got home, it was clearly NOT new. The top was visibly dirty, the box had been opened, and nothing about it looked like a brand-new MacBook. I called support and they told me I have to bring it back in person—even though I live across the country. Completely unacceptable why I can't bring it to another Best Buy or they won't let me ship it back. If Best Buy doesn’t make this right, I’ll move forward with an Amex dispute.
Never buying from Best Buy again. Pay the extra and order directly from Apple.
Response from Best Buy
December 04, 2025
Good Afternoon, Avi,
We understand how you are feeling after an issue occurred with the quality of your recently purchased MacBook. We would be happy to review this situation further with you. Please feel free to send our team a private message on social media, so we can help. Dont forget to include your Google review case ID in your message: #81627.
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