Best Buy West Hollywood

Good stuff

很好

My recent experience with Best Buy has been exceedingly frustrating and disappointing. Over the past two weeks, I’ve encountered numerous issues that reflect poorly on their customer service and operational processes. Initially, I attempted to make a purchase online, but encountered problems that forced me to call customer service. Unfortunately, that phone call stretched over an hour, during which the representative incorrectly recorded my email address. I only discovered this mistake after my $3,500 transaction was completed. While the representative assured me that she would correct my email in their system and send me a confirmation for my pickup, I never received that confirmation. When I went to pick up my items, I learned that the company card used for the purchase did not have my name, it had a member of the accounting team's name but was under the account with my name, a fact that the manager bluntly pointed out. I was told to reach out to customer service again to rectify the pickup information. However, customer service's response was disappointing; they stated that it was too late to make any changes and refused to resend the confirmation email to the correct address. Instead, they suggested that I "cancel" the pickup online, but I couldn’t access my account due to the ongoing email issue. This entire experience has left me feeling dissatisfied, unsupported, and unable to obtain a refund. It’s disheartening to see such a well-known company failing to deliver on basic customer service expectations.

Above and beyond