Best Buy West Hollywood

I just went to the Best Buy on La Brea and Santa Monica and I wanted to take a second to shout out Lori, she greeted me at the front and was such a help finding me headphones. She was incredible, I really like going out of my way to review employees that do an excellent job because companies need employees like Lori to thrive and Best Buy should be so thankful to have a great employee like she is. Thank you Lori! (In case a manager sees this, she was the one that greets at the front of the store, I wish I had her last name. But she deserves some praise)

If you have issues with your electronic devices go see May in the geek squad. She was so helpful and smart. I really appreciate her help.

You can tell Best Buy days are numbered and they deserve to fail. I went in this morning to buy a $700 item. I was greeted by a guy at the door. I asked him where the item was located, despite very very few customers (none in the vicinity) in the store, all he could manage was to point me in the right direction - he was busy have a conversation with the security guard and did not want to take a break from that. I found the item, eventually, and had a couple of questions. There were two other employees having an animated personal chat with each other nearby. I asked my question and neither could be bothered to help. One of them sort of sauntered over and when I said that demo unit I was looking at was not working he shrugged and said "I am surprised any of them are working!" He then kinda waved at the shelves and said " if you want one, they are down there somewhere" and he went back to his personal conversation with the other employee. It felt like I was at some sort of high school detention, where all of these guys were being forced to work and they had absolutely no interest in helping a customer. I asked a third guy if the manager was available, hoping he might know who in the store could help me. I was told he as busy. So, I interacted with 5 employees (including the security guard) and not one of them could be bothered. I had hoped to take a look at the item and buy it today, but I could not bear the idea of handing this place any money. When I asked for the store phone number, so I could follow-up with the manager, they told me it is not possilble to call the store, and I had to call an 800 number call center. This place is a total joke. I cannot imagine trying to get anything done here. I mean, I could not even manage to buy one - can't even think about what retuning anything would be like. In the end, I ordered on Amazon and it will be with me tomorrow morning by 8am, Same item, same price, and if I have an issue, Amazon could not be easier to deal with - short trip to Whole Foods for a return, if necessary, and that will be complete. No finding parking, no making sure I have a validation and no interacting with what might be the least interested employees I have ever seen. Of course the manager does not want to be available or have a phone number - they must be on the phone all day apologizing for their employees' horrible behavior. Hard no. Avoid when you can.

Great service