BEST BUY LOST A LOYAL CUSTOMER. I bought an iMac and ended up returning it because of the bad experience I had with the My Best Buy Plus membership and customer service. I accepted the $29.99 membership, canceled it almost immediately, and NEVER USED ANY OF ITS BENEFITS, but they still did not refund my money. Customer service over the phone was terrible, and the store did not resolve anything either. I have bought many things from Best Buy: phones, laptops, tablets, iPads, keyboards, TVs, and products worth over $2,500. That is why it is disappointing that such a large company would act this way over $29.99. IT IS NOT ABOUT THE MONEY; IT IS ABOUT THE PRINCIPLE. In my experience, this membership provided no real value. I DO NOT RECOMMEND IT UNDER ANY CIRCUMSTANCES, and after this, I will start looking for other places to shop.
I walked in. I asked gentleman the geek Squad manager was was very friendly about it. He didn't know if I was upset. He didn't know if I was happy. But he reacted in a very calm manner which I just had a simple question. I wasn't upset and I was actually giving them a compliment about their store. I would highly recommend any of these people that work in here because phenomenal service very tentative.
Staff told to wait for someone. Nobody arrived. Waited for 20 mins.
Tech team is awesome and super helpful,