STONEMETALSOUL J
October 16, 2026
Had a geek squad repair, dropped it off then a week later the app says can’t be repaired. Tried to call AI hellscape phone system you can’t actually call the store. One person at geek squad with 5 at checkout to take money. Typical. So far an hour of my time wasted, no repair, no item to pick up, can’t reorder online. Used to be a big fan of Best Buy but all it takes is an experience like this. Zero stars.
Response from Best Buy
October 16, 2026
Hello, StoneMetalsoul,
Thank you for taking the time to reach out to us here. We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 239107.
Facebook (https://bby.me/HQD9x8)
X (https://bby.me/296Z68)
Instagram (https://bby.me/eYCoSK)
We look forward to assisting you there.
Quick in and out 15 min before close. Everyone was extremely helpful & friendly.
I feel bad if i'm entering a store just before close, but there wasn't even a hint of attitude. Truly professional and engaged in helping me find what I needed, and sort through the various brands to pick out the best one for me.
10/10 will def be back. Next time, it might be a whole twenty minutes before close!
Very knowledgeable, try to be very helpful, very frustrating that you can’t necessarily pick up same day... I’m use to buying and taking home immediately... here- you pay and then you coordinate a different day to pick up... (what’s the point of a physical store?)
Bought a television online from the parking lot. We went up 5 minutes later and tv was ready for us to check out! Just great.