Best Buy West Hollywood

Worst Experience of my life I ordered 2 Separate times through online to go pick up because I’m in a rush and I hate looking around for my items and both times were a mess first time it was under my sisters name which I understood that they needed her because of the high value items but even after they say that I swapped the name to under mine they still refused to give me it so I had to go the next day with my school ID which they accepted and to mention didn’t tell me anything about not being able to accept school IDs but Made a “One time exception “ without letting me know and I finally got my stuff the second time I went to go get the last item and I showed my school ID which was acceptable last time but now isn’t because of that one time exception. And all of this process was caused by one big lady with faded pink hair everyone is chill but her, I still haven’t gotten my items because of her and 1 She knew who I was because she literally told us she recalled the other situation and still refused to give us our items 2 I can’t get a passport because parents have it 3 Who the flip brings a passport to a Best Buy I’m surprised they didn’t ask for birth certificate when they don’t ask for IDs when shipping worse experience in my life but I do give them the returning process is way smoother I’m surprised they don’t ask for a birth certificate when doing it.

Extremely disappointing experience. Items listed as in stock online turned out to be unavailable—my order was canceled, and now I have to wait 2–3 business days for a refund. An employee even mentioned the item had been missing for days. On top of that, the escalators weren’t working, and the entire place felt rundown, like it’s on the verge of closing down. Customer service is bad they walk around with Jbl speakers 🔊 listing to music and ignoring you as a customer

Hard to find help but once you do they'll help find what you need

Best Buy on La Brea delivers a solid shopping experience—it’s a very good store overall, with a wide selection of electronics, appliances, and gadgets, just as you’d expect. That said, it’s also very much a typical Best Buy: lots to browse, not always easy to find someone to help right away. The staff, when available, are knowledgeable and friendly. Once I got someone’s attention, they were genuinely helpful and knew their stuff. But getting there took some patience—they were clearly stretched thin, helping multiple customers at once. Product selection was broad, with a ton of models across brands, but frustratingly, they were out of stock on the most popular versions of what I came in to get. It’s the classic case of “everything except the one you want.” Still, being able to see and handle the options in person was useful, and I was able to make a solid second-choice purchase. The location is convenient, and the store is clean and well-organized. Overall, a very good experience—just not quite seamless. Four stars.