Best Buy West Hollywood

Absolutely aweful business practices. I purchase a 3k laptop on August 1st and shortly thereafter learned that I would need to return it. I purchased this for a special project and left it behind when I traveld to the job. I was not to return for months and would not be able to return the laptop within the 60 window that my $256/year membership allowed. I called the customer service number twice in the coming months and explained the situation. Each time I was told that as long as the product was untouched in the original packaging and no seels were broken that I could return whenever I liked and would have no problem. I went to return the perfectly untouched $3,100 macbook pro today and they would not accept it. In addition, they are selling the same product on the floor for $200 MORE than I paid for so they would actually profit from accepting the return. Ludicrous. They sent me packing saying there was nothing they could to help and advised me to call the customer service line which I did and they also did not help me. 2 different representatives telling me that I could return the unused laptop at any time no problemo and they would not honor their own mistake. I could have made arrangements for someone else to return the item in my stead had they not reassured me TWICE that it would be no issue at all. They lost a customer for life...I gained a laptop that could run SpaceX. Update: I enjoy the response from the "owner" suggesting I reach out to them through a social media platform. Please tell me, is there something that your social media team is going to help with this issue that your customer service reps refuse to do? Why wouldn't your customer service reps simply resolve the issue? How about you "owner" resolve the issue and assist? Or you just want to push traffic to your social media platforms to take a bad situation and turn it into "traffic and engagement" for these platforms. Your reputation just really took a turn in my book.

La atención difiere según que empleado te atienda. Pero le ponen voluntad. Muy completo

The staff was very nice. I had one gentleman help me load my TV in my car, I realized I needed some extra things so I went back in. Kristopher (with a K) helped me find everything I needed and understood every nerdy question I had. I asked about One Piece cards and he showed me the aisle they'd be in as well as the neighboring One Piece products, incase I was interested. He also noticed my interest in Nintendo product and pointed me towards some items I didnt realize they had in stock. Very helpful!

Just like most other retailers these days, Best Buy has an "AI assistant" answering their phone lines. These AI bots are useless, extremely frustrating, don't understand our questions, and only transfered me to a human after several minutes of me growing increasingly frustrated after AI could not understand my question. Please just hire an actual human being to speak to your customers.