Best Buy West Hollywood

We found everything we needed, and the selection here was impressive

About a year ago we bought the LG, AI washer and dryer combo. We spent 3k on this appliance. I also have best buy member protection plan. The sales associate told us this was the best Washer and dryer combo on the market. Little did we know the dryer is slower and does not completely dry the clothes. Within the first couple of months we started having technicians come to the house. They said nothing is wrong with it we cant replace it. Nothing is wrong with it? It takes 7 hours to wash and dry a load of sheets, 7 HOURS!!! I had in the dryer for 6 hours and when we got home from work they still were not dry. I had to use a space heater to dry my sheets. Yes the appliance is not the fault of Best Buy. But they were absolutely no help. After we went to the store they said sorry nothing we can do, contact the manager. So I emailed another manager, He also said "your warranty is up, nothing we can do." how do you lie to your customers about how great something is, have 6 technicians come to your home because its not properly working and still refuse to do anything about it? The disregard shown for our experience and concerns is very frustrating. In an economy like this, it is insulting that they choose to support big manufacturers instead of supporting the customers’ satisfaction and trust, customers who keep their company in business. We're not asking for money back, we just want a washer and dryer that actually works. Now we're left with a piece of crap that does not properly work.

Awesome place great helpful people 👍

La tienda es grande y ofrece una buena experiencia para comprar tecnología y gadgets pero la atención podría ser un poco mejor. El empleado nos puso presión para que compraramos la garantía extendida Best Buy. Tambien buscamos un par de relojes Garmin pero no tenían existencia ni parecían interesados en decirnos como o donde conseguirlo.