I bought TV "INSIGNIA 40" Class FE Series LED Full HD Smart Fire TV with Alexa Voice Remote (NS40-FEFL26)". The product came completely damaged and then they didn't let me to write a review about their unresponsive customer service.
Elektronik çeşitleri iyi. Çalışanlar size çok yardımcı oluyor
BEST BUY LOST A LOYAL CUSTOMER. I bought an iMac and ended up returning it because of the bad experience I had with the My Best Buy Plus membership and customer service. I accepted the $29.99 membership, canceled it almost immediately, and NEVER USED ANY OF ITS BENEFITS, but they still did not refund my money. Customer service over the phone was terrible, and the store did not resolve anything either. I have bought many things from Best Buy: phones, laptops, tablets, iPads, keyboards, TVs, and products worth over $2,500. That is why it is disappointing that such a large company would act this way over $29.99. IT IS NOT ABOUT THE MONEY; IT IS ABOUT THE PRINCIPLE. In my experience, this membership provided no real value. I DO NOT RECOMMEND IT UNDER ANY CIRCUMSTANCES, and after this, I will start looking for other places to shop.
Response from Best Buy
June 21, 2026
Hello.
Thank you for your feedback and reaching out regarding your concerns with your membership and refund. We would be happy to look into this for you and help assist. Please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When reaching out, please be sure to include Google Review number 175111.
Thank you.