Shahrad M
December 21, 2025
Dylan at the Best Buy West Hollywood Magnolia location provided exceptional customer service while helping me purchase Sony’s flagship OLED model. He was professional, highly knowledgeable, and attentive from start to finish. Rather than rushing the process, Dylan took the time to understand exactly what I wanted out of a premium display and walked me through the key differences that matter—picture processing, brightness performance, motion handling, and real-world viewing conditions—so I could make an informed decision with confidence. What truly sets Dylan apart is his ownership and follow-through. He made the entire experience efficient and seamless, handled the details without any confusion, and ensured everything was properly arranged. His communication was clear, his demeanor was calm and courteous, and he approached the transaction with the kind of care and precision you expect when purchasing a top-tier product. Because of Dylan, I left feeling confident that I chose the right TV and that the purchase was handled correctly. If you’re shopping for a premium television—especially a Sony flagship OLED—I strongly recommend this Magnolia location and specifically recommend working with Dylan.
Avoid anything that involves installation. Their geek squad service is unprofessional, unreliable and run by 3rd parties they don't control.
Response from Best Buy
December 21, 2025
We understand the frustration when an installation does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/e04ekj), Twitter/X (https://bby.me/1az7gj), or Instagram (https://bby.me/94efi2), and mention your Google review, 92586.
Ceaton C
December 19, 2025
Very helpfull and friendly staff. Helped me find the product I was looking for and gave great advice
Abraham M
December 16, 2025
I have been to this Best Buy location about 8 times total. Every e encounter has been good overall. I will say that on 2 occasions, I had a store attendant go to such lengths to help me find what I wanted that I actually offered them a position in my company.