Best Buy West Hollywood

Good store helpful associates and free hour parking

Excelente lugar encuentras muchas cosas para el hogar

I bought a projector on January 3 with a return deadline of January 18. The price dropped the very next day, January 19. I went to the store hoping for a simple price adjustment but was told the "system wouldn't allow it" because I was one day late. It wasn't just the rigid policy; the service was poor. Before reaching customer service, I asked an employee if he worked in the TV section. He simply said "No" and walked away without offering to find someone who did. When I finally spoke to the manager, he claimed he had no control over the price adjustment. If your "system" is so rigid that a manager cannot make a simple exception for a loyal customer of a high-ticket item, that is a failure of leadership, not software. Best Buy used to offer 30-day return windows (45 for premium members). And the key is - it's the manufacturer that dropped the price. Asking for price adjustment only 1 day later shouldn't be an issue for Best Buy at all - that's the whole point! Returns shouldn’t be connected to price adjustments. I wasn’t sending the projector back, I just wanted a partial refund. Here's a screenshot of the chat with a different store and with Hisense (my projector's brand), as an example of how it should've been handled. Point being - Best Buy will get money back from the vendor at this point, but not a customer. And if you care about price adjustments after purchase - use a different retailer with longer policies.

Terrible experience at this location. They offered to help me carry out a huge 55" TV but did not send anyone to help. When I asked if I could borrow their dolly they refused. Ended up carrying the TV on my shoulder. I highly recommend other Best Buy locations, this one seems like it's very mismanaged