Best Buy West Hollywood

Pick up should not have to share line with regular purchases

Su atención deja que desear

When I started shopping for our kitchen appliances and researching extended warranty, Best Buy’s geek squad got the best reviews, hands-down! The website wasn’t very user-friendly so we ended up going into the store and I’m so glad that we did! Jose was absolutely incredible and made what could have been an overwhelming appliance shopping experience so easy and enjoyable. We came in looking to purchase an entire kitchen package including a dishwasher, microwave, oven, and refrigerator, and Jose truly went above and beyond from start to finish. We originally had lower prices from Lowe’s, but preferred Best Buy because of the Geek Squad extended warranty and service. Jose carefully went through every single appliance we were considering, which started at around 12 different options, and explained the differences between each one in a way that was so knowledgeable, patient, and easy to understand. He never rushed us or made us feel pressured. What impressed us most was that he didn’t just price match the Lowe’s pricing. He went out of his way to find additional promotions and discounts on the exact appliances we wanted and actually ended up beating the Lowe’s price we walked in with. On top of that, he even gave us his personal cell number in case we had any follow up questions or needed to make any changes after we left, which really showed how much he cares about his customers. Jose was friendly, honest, professional, and genuinely cared about helping us make the best decision for our home and budget. It’s rare to find customer service like this anymore. If you’re shopping for appliances at Best Buy, ask for Jose. You will be in amazing hands! thank you, Jose!!!!!

Excelente servicio. Están remodelando en este momento, espero les quede hermoso. El vigilante de la entrada es muy amable, llevamos a nuestro cachorro con nosotros y fue super atento! Un aumento para el señor por favor.