Best Buy Westminster Mall

Great staff

I got my first Spectre ultra book here in 2012. Then the quest 2 and 3, smartphone upgrades and endless electronic accessories without any problems at all. Always professional and helpful.

Great store. Great Employees. They are nice about parking and hanging out in your car if you feel like reading or eating lunch around there. Plus they will give you great advice on the phone.

On September 9, 2025, I visited the Best Buy located at 500 Westminster Mall Rd, Westminster, CA 92683 to purchase a large screen television, an “open box” sound bar, with mounting brackets for both the television and sound bar, to include a complete installation. Our very knowledgeable salesperson Steven P. who had patiently answered all our questions, scheduled installation for Tuesday, September 23. By 5pm on September 23, I had not received a phone call so I decided I would call Best Buy to inquire the status of my install. Instead of confirming an installation time, I was advised that no one had called since the installers couldn’t perform my work that day, and we would have to RESCHEDULE THE INSTALLATION! To say the least, I was not happy. I asked to speak with a supervisor or manager, and the woman on the other end of the phone advised that someone from management would call me back in 15-30 minutes. It is now 5:30pm on September 26, and I am still awaiting that call. Installation was subsequently scheduled for Friday, September 26, again, following a call from the installers to advise a time. Around 9am on September 26, I received a call from Best Buy! Yeah, NO! Nick from Best Buy had done a quality control check on my equipment and was calling to advise that my sound bar had no power cord or remote, and did I still want it. Well, no! I want a complete sound bar, from Best Buy shared that he would cancel the previous sound bar order and bring me a new one, which he did. Nick was exceptionally informative, honest and truthful. He was particularly concerned about my satisfaction, as well as Best Buy’s reputation. I asked Nick if he would have a manager call me today. He assured me that he would. I just received a call from Dave with Best Buy! He will be here about 6:00. I am eager to finally have this chapter closed. Dave arrived as promised and did a yeoman’s job installing and setting up my television and soundbar. In my opinion, the rank-and-file associates of Best Buy are honest, truthful, and accommodating. I cannot say the same for supervisory or management associates. Telephone calls go unreturned; there appears to be a lackadaisical, and a “I don’t give a rat’s behind” attitude in the upper echelon. Frankly, I’m done with Best Buy! Larry Thompson