A lot of products, friendly people and good service
Easy online order and curbside pick up.
Just tried to return using insurance after 1 month and was no happy with their “policy” probably won’t buy from them again definitely not buying the xtra warranty
Response from Best Buy
February 27, 2025
Hello, Gary.
Thank you for reaching out. We would be more than happy to learn more about your experience and answer any questions you may have. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64860565.
Best,
^Allison
there phone system [for geek squad type of techies] is the worst...total insulting waste of time mess...abusive.
Finally someone answered and I made an appt., I was promised they would come today at 1pm., they charge $100.00 to hook up a new computer! Then, they send me an email my tech will be here from 1-6- No respect for my work schedule- I went over it several times with them.. come to your own conclusions...I would cancel but no one answers my calls...lol here I sit wasting my time for the Geek Squad....you pay upfront...I wonder why. lol.Used to be a good service, not any longer...Hopefully this too will change.
Desha, I am. sure you mea well and want to facilitate a change. Why not send someone over to hook up my computer...I would really appreciate that.
Response from Best Buy
February 24, 2025
Hello, Juliana,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64846284. We look forward to hearing from you.
Sincerely,
^Deysha