Best Buy Westminster Mall

I bought an open-box iPad online, I received excellent service at the Westminster Mall location. Once there, the pick-up counter couldn't find my iPad, so he sent me to the sales counter and found me a, better deal. My original order was canceled and I ended up getting the same product for 40 less.

My family purchased a refrigerator on Labor Day, scheduled for delivery on 9/9, along with a haul-away service. The haul-away service couldn't be completed on the same day, so it was rescheduled for 9/14. On 9/14, no one showed up, but the order was marked as completed at 7:30 a.m. Despite waiting all day, no service was provided. When we called Best Buy, they couldn’t explain why it was marked as done but not completed, so they rescheduled the service for 9/21. Once again, we waited all day, and no one showed up. We spent hours on the phone trying to reach someone, but each time a customer representative told us there was nothing they could do and that we needed to call back. Best Buy has the worst customer service, especially when it comes to delivering on their promises. It’s unbelievable that such a large store provides such terrible service, causing us a lot of stress and wasting so much of our time. This is ridiculous.

Tried twice to have my iPhone battery replaced here, scheduled the visits and Made the drive over, and was told “we don’t have anyone here today that can do that”. Second time the guy went to ask someone and came back and said no. I just think they didn’t want to do it. Disappointed in geek squad.

worst customer service ive ever seen