Best Buy Westminster Mall

Steven Navarro, the store manager was very disrespectful. He took one glance at my product and just because there was a tiny scratch on it, he wouldn't issue a return ,even though the item was defected. No wonder this is a very poorly rated Best buy the management had no class.

Very poorly staffed and I get why. But when I go to the desk and ask for help in Car Audio and they tell me they are calling someone to come over now, then nobody shows up after 15 minutes, that's frustrating. Otherwise, the store is clean and well stocked.

Number 1. My Customer Experience ☠️ So I gotta say from the get go a nice store inside HOWEVER the employees act like they know everything! Literally my first time here I ask for an XBOX product mind you that it was or at least SHOULD be locked up! or else I wouldn’t have asked for assistance, ANYWAYS they literally walk me around the whole store and AVOID the Xbox section and telling me it’s not there when I checked on the website. After the associate decides to stop yapping and acting all knowing and (mind you I was being polite and just waiting) I walk my happy self over to the Xbox section and long and behold there is The Xbox product I was looking for which mind you WAS NOT LOCKED UP in a case, it’s a $150 product. Mind you I worked in electronics at Walmart and even though things are different between stores you first of all can’t leave smaller “HIGH DOLLAR items”(usually above $50 or more) on the floor not locked up and when someone asks you for a product that has its OWN section how do you not check that section? If you ask me it’s because of laziness. Number 2. Applying For Best Buy 😵‍💫 I after realizing that this store might need some help and that I need a job I say to myself “hey I should just apply here🤷‍♂️” just to be told the first time that the manager isn’t here. Then I call back today to check my status because nothing has came back then they tell me they don’t have a hiring manager or any managers at the store? Like what?😂🤦‍♂️ people just be making excuses or they be hiring clowns 🤡 Just upsetting to someone who loves and respects electronics, people and someone who needs a job. Honestly so upsetting to me that this was my first review on anything😂

Can't place an online order in store for pick up with the item in hand, right there. Summer bummer.