Best Buy Westminster Mall

This is going to be a long review. If I could give a 0 star (not only for this store but as a company), then I would. I have never purchase anything from Best Buy in my life and for the first time, I wanted to give it a try, which is the biggest mistake of my life. My sister and I bought Samsung TV OLED, opened box on 6/9. We are moving to Riverside so we scheduled it to be installed the first week of July. We even opened the credit card just for this purchase. My appointment got cancelled the night before, which was fine because it happens. We called and rescheduled to 7/22nd, which AGAIN got cancelled the night before. These are weekdays btw because they did not have weekend availability, so one of us had to call off from work for this. We called again and it got rescheduled to 8/13 (3 weeks out from 7/22nd).Throughout every phone calls, they were not helpful and had the attitude of it is what it is and nothing they can help. The same night, they cancelled my order! At this point, we are getting upset. I called them the next day, and they said there is absolutely nothing they can do because there is no TV in the inventory to be shipped. THIS IS A OPENED BOX, so how can the TV be gone unless it got sold to someone. The supervisor had this terrible attitude of I cannot do anything, if you want to buy opened box, you need to go to store in person, or if you want to purchase new one, I can process that. At first, I was not mad at this store in general, since it has been through the company customer service or phone line. We decided to come to the store, drive all the way from Riverside. It turns out the TV has not even left the store YET! They apologized and gave us $50 store credit, which is whatever. Now, we place the same order again and they scheduled it to be delivered and install on 8/9. Btw, my refund was not even fully refunded (still). I got a phone call yesterday (8/6) that the delivery and installation needs to be rescheduled on 8/16. The reason they provided was pathetic imo. They said they did not know if was supposed to be delivered and installed at Riverside, and they had to move the item from warehouse to warehouse, so they could not make it on time. THEY HAD 2 WEEKS FROM PURCHASE DATE TO DELIVERY DATE. It's not like the TV is being moved across the state or country!! Throughout the phone call, the attitude of the supervisor (I do not think it's the supervisor specifically from this store, but I digressed) was very nonchalant and told me these things happened and we can't do anything else beside rescheduling. She said she will call back and never did. Now, I need to drive all the way from Riverside again to the store to solve this issue. I am very frustrated and disappointed. I am not sure if anyone has experienced this, but for a first time customer, this is very disappointing and this experience has definitely not make me want to purchase anything at any Best Buy stores ever again. I should have bought from Costco as I always have.

Great customer service. Everyone is so helpful and friendly.

They are helpful

Great team. Happy camper.