Spacious and convenient, geek squad nice too
They had an early black friday deal on a OLED LG TV that was too good to pass up. I didn't spend much time inside the store. I did an online order with curbside pickup close to closing time. They had the order ready quick and before the estimated time. The gentleman helped me load it into my car as well which was very nice. I had a good experience with this best buy.
Great Prices… helpful staff.
I’m very disappointed. I ordered a speaker, and the status shows “delivered,” but I have not received it. I contacted customer service to find a solution and requested a replacement, but the replacement order was canceled with the explanation that the carrier confirmed the package was dropped off at my address. However, when I checked the tracking information, there was no tracking number available, and I have no idea where the carrier actually left my order.
The order was only around $100, but as a student, I had to save up for a week to buy it. I was really excited to get a new speaker, but now I’m left with a very disappointing experience.
Response from Best Buy
November 10, 2025
Hello, Grace,
Thank you for reaching out to us here. We understand how important an order can be, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 67411.
Facebook (https://bby.me/9ip2f7)
Twitter/X (https://bby.me/i8q22z)
Instagram (https://bby.me/uezqdt)
We look forward to assisting you there.