Richard S
January 13, 2025
Went there for a battery replacement for my iPhone. I really needed it replaced due to getting an alert on my phone indicating I needed battery service done to my device. And so when scheduling an appointment Westminster Mall Best Buy located popped up and provided a scheduled time. So, scheduling this appointment, I booked it. Upon the day of, went inside and the representative told me they didn’t have any in stock and that I should check for another location or the Apple Store. If, they did not have any in stock, they should indicate it on all apps associated with them, to let us know they do not have any in stock and/or unavailable. That is why they are getting a 3. They would have received higher, if this wasn’t an issue. A lot of parking space, great customer service, and super clean.
Response from Best Buy
January 14, 2025
Hello and thanks for reaching out on Google, Richard.
We understand the frustration when a part needed for a repair is not in-stock. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64676051.
Kindly,
^Graham
During my visit to Best Buy in Westminster, I noticed the store was quite empty, much like the rest of the mall. However, they still had a good variety of electronics and friendly sales representatives. Unfortunately, I found their technical assistance lacking, which was disappointing. I was searching for a new Garmin watch, but I discovered all the prices and products were misplaced, leading to confusion. It took a while for the sales associate to sort everything out, and in the process, she convinced me to purchase an Apple watch instead, so I ended up with a Series 10. My biggest issue came at checkout when the cashier miscalculated my total.
Response from Best Buy
January 11, 2025
Hello, Dcu,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64667267. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64667267
Thanks,
^Ezra
Absolutely terrible location. Very poor customer service especially from a Best Buy advisor under the name Ashley M. Doing a warranty replacement and the workers give such attitude. The advisor Ashley M spoke with much disrespect and poor communication skills and she is aiding us while smacking gum and answering another coworkers questions. This woman should not be allowed to work in customer service where her job is to simply checkout the customer and aid in answering a few simple questions. Very bad experience at the Westminster location.
Response from Best Buy
January 03, 2025
Hello, Hiam,
Thank you for leaving us a review. We know how important it is to receive courteous customer service. We strive to ensure every customer has a positive interaction, and that was not the case with you. We appreciate your feedback and would like to formally document this in our corporate system. If you could please reach out to us via social media, our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64637309" when reaching out via social media.
Thank you,
^Ruby