Richard R
December 10, 2025
Long checkout lines and only 1 cashier.
Response from Best Buy
December 10, 2025
Hi, Richard,
Thank you for reaching out. It can be frustrating when it takes longer to check out than expected. If you'd like to formally document your experience, please send a message on social media. Kindly include Google Review 84823 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Purchased 2 new Samsung S25 + today. Everything went smoothly and the technician who assisted us was extremely knowledgeable and helpful
Paulina G
December 08, 2025
A long story short — I had a major issue with my new Samsung S25 Ultra. Unfortunately, the phone had several system defects. After a lot of back-and-forth and two appointments, the Manager at the Westminster location, Steven, and his assistant, Stephanie, helped me so much in resolving the problem.
Honestly, I never expected them to support me the way they did. They truly stood by me, to the point that I left feeling very happy and relieved. I know my review is a bit late, but I really want to say: thank you for everything.
Terrible customer service. Employees on their personal cell phones in the middle of customer interactions. False advertising on products, & if you try to contact their online help desk or call customer service for support, be prepared for them to end the chat or disconnect the call if you say you had a negative experience. Buyer beware, I highly suggest taking your business anywhere else.