Best Buy Westminster Mall

Avoid this Best Buy and goto any other location. They are rude and don’t know how to their job or know what is right and wrong. Carmen is a terrible manager and tried to force a refund on a defective item I was trying to exchange after having me wait 30 minutes in line. Finally I turned around and apologized to the line building up behind me and was told she wouldn’t exchange my item even if I wanted to pay more and buy a new one, because I was being “rude to her customers” (when I actually apologized to them). Horrible experience from the beginning when I got sent to the wrong line. Neither line was labeled customer service and I was told that I was in the wrong line and needed to go to another one but another rude employee. Something is rotten at that store. So I went to another Best Buy and it was the exact opposite experience and everything worked out and was it was a positive experience. Everyone at the Westminster location needs to be retrained from the top. I will never goto this location again. They had no customer service skills from the greeter to the manager. They failed at every level to make things right on a defective product and they were unapologetic about a horrible experience they gave to a customer that just spent $800.

Still no response for my stolen store credit and my ruined birthday except told to put my review on Facebook that took time to hear back on and it was buried so there was no resolution. Highly disappointing.

Helpful, although not too trained in product knowledge

Amazon store always have what i need specially in urgente matter