Thought I needed a thumb drive. I asked where they were, and the employee gave me exact directions. I hate looking around for something. So thanks to him.
Richard S
January 13, 2025
Went there for a battery replacement for my iPhone. I really needed it replaced due to getting an alert on my phone indicating I needed battery service done to my device. And so when scheduling an appointment Westminster Mall Best Buy located popped up and provided a scheduled time. So, scheduling this appointment, I booked it. Upon the day of, went inside and the representative told me they didn’t have any in stock and that I should check for another location or the Apple Store. If, they did not have any in stock, they should indicate it on all apps associated with them, to let us know they do not have any in stock and/or unavailable. That is why they are getting a 3. They would have received higher, if this wasn’t an issue. A lot of parking space, great customer service, and super clean.
Response from Best Buy
January 14, 2025
Hello and thanks for reaching out on Google, Richard.
We understand the frustration when a part needed for a repair is not in-stock. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64676051.
Kindly,
^Graham