Worst customer service experience I have ever received at a Best Buy ever. I am a Total Tech member and I bought some stuff from Best Buy and I ran into some money problems, even though the return window was still valid, the store manager came over and refused to do a return for me, her name is Christine, she said and I quote “you tried returning stuff 2-3 months ago at the Natomas store”, honey I was in Tennessee 2-3 months ago. I have proof of that. She flat out refused to return the items, I contacted corporate and I open a case against her. That is absolutely the worst customer service I have ever received in my entire life. Never, ever shop here!
They cleaned up my phone, what a difference.
Called ahead to see if an electronic was in stock. Drove all the way and was dismissed. Was turned away hastily. Never ever go here.
Response from Best Buy
September 20, 2026
Anna,
Thank you for taking the time to share your experience. We understand how discouraging it can be to call ahead, confirm an item is available, make the drive to the store, and then feel rushed or dismissed when you arrive. That's not the experience we want for our customers. If you would like to chat with us about your store experience please reach out to us on any of our social media profiles below with Google Review 224771.
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