Best Buy Aurora

Dear Best Buy Corporate Team, I am writing to express my deep disappointment and disbelief at the misinformation and lack of concern I experienced regarding a trade-in offer for my MacBook Air. On August 13th, an online Best Buy representative quoted me a trade-in value of $450 for my brand new MacBook Air M1 (8GB, 256GB SSD) toward the purchase of the new M4 MacBook Air. I have attached a screenshot of the representative’s communication confirming this offer. However, when I visited my local Best Buy store to proceed with the trade-in, the store manager dismissed the quoted value entirely and showed no willingness to honor the offer — despite my presenting clear proof from your own representative. The manager’s lack of concern for the situation was both frustrating and unprofessional. I respectfully request that Best Buy honor the original trade-in value of $450 toward the M4 MacBook Air, as quoted to me on August 13th, and that this matter be addressed and resolved immediately. I have been a loyal Best Buy customer, and I hope this can be handled quickly to restore my confidence in your commitment to accurate information and customer satisfaction. Thank you for your prompt attention to this matter. I look forward to your response.

It’s a hit or miss in this one… some staff can be helpful some can be ehhh… I buy my electronics here though

I've never done online pick up with Best Buy. It was super easy and my order was ready in about 10 minutes. They had projected an hour originally. Highly recommend online pickup at this location.

Great employees but the rudest, most unprofessional manager, Amir. Avoid at all cost as he will insult you and laugh about it