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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.0
(5186 reviews)
Jullian S
January 20, 2025
5 out of 5
Great customer service
Michelle M
January 20, 2025
1 out of 5
Poorest service and rudest people I have ever had the unfortunate experience to meet. They have no clue what they are talking about and are incredibly rude, they act as if they’re inconvenienced by your mere presence!
Response from Best Buy
January 20, 2025
Hi Michelle, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received in our store didn't meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64710014. Thanks, ^Caleb
Khadicha N
January 19, 2025
1 out of 5
So Rude Costumer Service Manager
Response from Best Buy
January 19, 2025
Hello, Khadicha, Thank you for taking the time to reach out to us here on Google about your recent experience. We understand how important excellent customer service can be to our experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64707545 regards, ^Brandon
Huri
January 19, 2025
1 out of 5
So Disrespectful Customer Service Manager
Response from Best Buy
January 19, 2025
Good Evening, Huri, Best Buy strives to provide a customer service experience where you are easily able to get assistance that is friendly and informative. So, we fully understand how you are feeling after your recent experience did not match this. We would be happy to connect with you and look further into these concerns. Please feel free to send our team a private message via social media, so we can formally document this. Be sure to include your Google review in your message: #64707510. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby

About Best Buy Aurora

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