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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5294 reviews)
Sid R
July 17, 2025
4 out of 5
Simple direct help, help me find my price range, always pleasant, I would return here.
Robert T
July 17, 2025
5 out of 5
Grate experience
Driftwood D
July 16, 2025
5 out of 5
GOOD SERVICE
Ren
July 15, 2025
1 out of 5
Very pushy workers, following us around and pushing us to pay. either because they profiled us or to get commission either way felt extremely uncomfortable. the lady who does curbside is the sweetest kindest woman give her a raise.
Response from Best Buy
July 15, 2025
Hello.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/2330ru), Twitter/X (https://bby.me/etp2qo), or Instagram (https://bby.me/0lwaxt). When you message us, please include your full name, phone number, email, and a copy of your Google review number #16116. We look forward to working with you.
Best,
^Allison