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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5222 reviews)
Sam S
March 23, 2025
5 out of 5
They show a lot of improvement in customer service
Christopher W
March 21, 2025
5 out of 5
Friendly and helpful staff. They made my experience quick and easy.
Terry D
March 20, 2025
3 out of 5
You can find the same things on ebay for alot cheaper
Response from Best Buy
March 21, 2025
Hi, Terry,
As someone who is always looking for the best deals when shopping, I can understand wanting to ensure that you get the lowest price available. Best Buy's Price Match Guarantee can be found https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002. Our team would be happy to take a look and see if an item you were looking to purchase in store can be price matched to a Qualified Competitor. To do so please send a private message that includes your full name, phone number, email address along with mentioning Google Review 64951629 to one of the following:
(facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Sincerely,
^Tina
Felipe A
March 19, 2025
5 out of 5
Great customer service