Best Buy Aurora

0 stars... Worst interaction I have ever experienced. Truly unprofessional. When you wait patiently in line and another (rude) customer walks up like your invisible and starts talking to the worker and then the worker helps him first really blew my mind. I have been in customer service for 38 years and that should have never happened. I will not go to the Abilene store ever again nor shop at Best buy.

More employees than customers. They were very helpful.

Bad Best Buy Experience I had one of the worst customer service experiences with Best Buy. I purchased a home theater system and also paid for a Best Buy membership. According to their policy, my membership gives me 60 days to return eligible products. After only about 15 days, the system stopped working. I took it back to the Best Buy store, but they refused to accept the return and told me to call 1-800-BEST-BUY. When I called, customer service told me that I needed to go back to the store. Basically, the store sends me to customer service, and customer service sends me back to the store. Meanwhile, I’m stuck with a system that doesn’t work. I paid for the membership expecting better service and protection, but when I actually needed help, nobody took responsibility or gave me a clear solution. Based on my experience, I would not recommend buying from Best Buy. I also would not recommend paying extra for their membership or additional warranty unless you fully understand exactly what is covered, because when I needed assistance, I was unable to get the problem resolved. Very disappointing experience.

0/0 stars. Only leaving 2 so they can’t delete the review. My wife was trying to complete a DoorDash order that required her going into the store to purchase the items using the DoorDash card. She went into the store with the bag and was approached by someone telling her to leave and accusing her of stealing. She offered to show them the order on her phone multiple times and they refused and told her to leave. We have also reached out to the building via phone and are reporting this to DoorDash and Best Buy corporate. Update: went to the store to speak with a manager and he would not discuss the concern with us directly. I asked for his business card and he told me I could call the Best Buy customer service number. Called them twice and was told I would get a callback and still nothing 4 hours later