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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5452 reviews)
Mark R
May 28, 2026
5 out of 5
Great service thanks JJ. I was in Aurora on a job and in a pinch for a sata to usb cable. They had it in stock and save the day!
Shana B
May 27, 2026
3 out of 5
The employees were really nice and made me laugh.
Ashokan G
May 25, 2026
5 out of 5
Good. Went to pick up a phone case that I had ordered.
SR
May 20, 2026
1 out of 5
Ugh I wish I could give this place zero stars. We pay for the yearly total membership for the benefits of the membership and we purchased a pair of $400 headphones that are having connection issues and I just want to exchange them but I was told no because the person that checked me out entered in the serial number wrong. Since the serial number doesn't match up I am just stuck with expensive headphones that I can't use. I haven't purchased headphones from anywhere else and my account shows that I purchased those particular headphones at best buy but because of someone else's error now I'm just out of $400. I am beyond livid!
Response from Best Buy
May 21, 2026
Hello,
Thank you for the review. We understand your frustration with not being able to exchange your headphones.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 155068