Best Buy Aurora

My wife went in and was trying to get help to trade in printer for another printer the manager Amir was be rude the whole time he was talking to her sent money back to her card after she asked to swap out the item for the other and now we have to wait for 2 weeks before we can purchase the stuff we need walk off and ignored us worst Best Buy I have ever been to terrible customer service will never shop there again. They do not honor price match btw so do ask .only up side is that there another manager on crutches that was handling the situation well all though we still could not go purchase the printer cause of the wait

I was able to get an appointment scheduled for the same day when I was there. The technician was very helpful in answering my question.

Nice service

I had a very frustrating experience at Best Buy. I purchased an open-box phone listed in “excellent condition,” which, according to both the receipt and the box, should have included a charger. However, when I got home, I realized no charger was provided. I called the store, and the employee I spoke with confirmed that it *should* have come with a charger and told me to come back to pick one up. I wasn’t able to return immediately and went back two days later. Unfortunately, the manager I dealt with was very rude and unhelpful. He insisted that I would have to purchase a charger instead, despite what was stated on my receipt and packaging. After explaining the situation, he finally gave me a used cable that didn’t even properly match the phone (a Samsung A17). This was not an acceptable solution and felt very unprofessional. Overall, this was a disappointing experience. The lack of consistency, poor customer service, and failure to honor what was advertised made this a situation I would not expect from Best Buy.