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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5488 reviews)
William H
July 22, 2026
1 out of 5
Phone connects to an ai assistant. The ai can't connect you to the store directly and can only connect you to a call center. What's the point of even having a phone number listed
Halen T
July 21, 2026
5 out of 5
They moved from Mississippi. They seem a bit more busier when I was there but I got the help I needed.
Cha A
July 13, 2026
1 out of 5
Went at this best buy last 7/5/26 to buy a go pro a sale rep name akanbi try to help me. Took him couple of minutes to figure out where it is. When he figured its insde the glass thing. He doesnt know how to open and close the alarm thing. Have to call somebody else. When they get to open it. They cant find it. Check on the back i waited for quite awhile. Then told me they dont have it. Online it say they did have it , oh well its fine i left and i just ordered it online. I came again today 7/13 to return a go pro water protective case that i dont need he’s the one that help me again. And AGAIN DOESNT know what on earth is he doing. I have 3 items on me receipt and he put a arm wrist as my return . I told him thats not what i return. He said it is. I showed him i return a protective case its STATING on the receipt SAME AS THE ITEM IM RETURNING ITS STATING OUTSIDE THE BOX ITS PROTECTIVE CASE IF HE JUST PAY ATTENTION!! the guy on the front who welcome people at best buy is sooo nice . But avoid that AKANBI. Worst!
Response from Best Buy
July 13, 2026
Helllo,
Thank you for sharing your review. The concerns described regarding product availability, extended wait times, and the accuracy of your return transaction are important. Your feedback about the service you received from Akanbi, as well as the positive recognition of the employee greeting customers at the front of the store, has been noted.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/Z7OzaA)
Twitter/X (https://bby.me/9HsxnY)
Instagram (https://bby.me/cOHw90)
When reaching out, please reference your Google Review 186941.
Smith R
July 10, 2026
5 out of 5
If you need quality products, please stop by at Best Buy.