Best Buy Aurora

Their return policy could, should be longer. Microcenter gives you 30 days. BB gives you 14 days, as I recall, on electronics. Unless you want to PAY for longer return window. You will pay for geek repair if you didn't buy a protection plan.

0 stars... Worst interaction I have ever experienced. Truly unprofessional. When you wait patiently in line and another (rude) customer walks up like your invisible and starts talking to the worker and then the worker helps him first really blew my mind. I have been in customer service for 38 years and that should have never happened. I will not go to the Abilene store ever again nor shop at Best buy.

More employees than customers. They were very helpful.

Bad Best Buy Experience I had one of the worst customer service experiences with Best Buy. I purchased a home theater system and also paid for a Best Buy membership. According to their policy, my membership gives me 60 days to return eligible products. After only about 15 days, the system stopped working. I took it back to the Best Buy store, but they refused to accept the return and told me to call 1-800-BEST-BUY. When I called, customer service told me that I needed to go back to the store. Basically, the store sends me to customer service, and customer service sends me back to the store. Meanwhile, I’m stuck with a system that doesn’t work. I paid for the membership expecting better service and protection, but when I actually needed help, nobody took responsibility or gave me a clear solution. Based on my experience, I would not recommend buying from Best Buy. I also would not recommend paying extra for their membership or additional warranty unless you fully understand exactly what is covered, because when I needed assistance, I was unable to get the problem resolved. Very disappointing experience.