Best Buy Aurora

Except for the cashiers, all the floor staff were incredibly friendly and approached me to help. Overall, a great experience. 07/01/26

Great product

Recently changed locations, is now between Petsmart and Michael’s on Abilene. This new location is very nice, is clean, staff is friendly and helpful.

I rarely leave reviews, but I felt this experience deserved one. My first visit to Best Buy was very frustrating. I clearly explained the type of cable I needed for my Lenovo ThinkPad docking station, but the employee, who appeared to be a manager, insisted that a regular USB-C cable would work. I even explained that I had already tried that type of cable before and knew it wouldn’t work. Unfortunately, I trusted the advice, purchased it, and it did not work. I wasted both my time and an extra trip to the store. The only reason I’m leaving this review is because of Dani. When I returned, I explained what I needed, and he immediately understood the issue. Without needing to see pictures or spend a long time troubleshooting, he knew exactly which cable would work. He explained why the original cable wasn’t available and recommended a better alternative that fully supported my docking station and dual monitors. It worked perfectly. DANY was knowledgeable, professional, and efficient. He turned a frustrating experience into a positive one. Best Buy needs more employees like him, and I hope he receives the recognition he deserves. AND THE 2 STARS your first guy took those with his less costumer service skill !!!!