How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5525 reviews)
Angela D
September 26, 2026
3 out of 5
Now a days the store selection is limited due to on-line shopping making it difficult to try out a computer before you buy. Like most purchases, "An educated consumer is the best customer". Knowledge is power. Know before you go or click.
Response from Best Buy
September 26, 2026
Hello!
We know how helpful it can be to see and try products in person before deciding which one is right for you. Having a limited selection available can make that decision more difficult.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/zJmyvm)
Twitter/X (https://bby.me/oVQikA)
Instagram (https://bby.me/dydFAp)
Be sure to mention your Google Review number, #226878, in your message. Thank you.
First n
September 26, 2026
1 out of 5
Walked in and was greeted with "welcome to best guys" by the two boys standing at the front doors.... so only boys work there, no females, and the products sold are over priced.
jason k
September 20, 2026
5 out of 5
New location is condensed alot more than the previous store that was on Mississippi. Staff are was respectful and got my pick up order quickly
David N
September 18, 2026
3 out of 5
Their return policy could, should be longer. Microcenter gives you 30 days. BB gives you 14 days, as I recall, on electronics. Unless you want to PAY for longer return window.
You will pay for geek repair if you didn't buy a protection plan.