How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5406 reviews)
John M
February 09, 2026
2 out of 5
Couldn't find anyone to help me
Response from Best Buy
February 09, 2026
Good Afternoon, John,
We fully understand how you are feeling after not finding the help you needed when shopping in store. We would be happy to review this further with you. Please feel free to send us a private message via social media, so we can better assist you.
- Facebook (https://bby.me/sq1t7u)
- Twitter/X (https://bby.me/hvrslg)
- Instagram (https://bby.me/mjevhw)
Christopher S
February 08, 2026
3 out of 5
Uninviting, dingy, feels like an old warehouse. The worst website I've had the displeasure of navigating ina long time. Definitely not what it used to be.
Response from Best Buy
February 08, 2026
Hi Christopher,
Thanks for sharing this review. We're concerned to hear you feel this way about our store and the website. We'd be happy to discuss this further with you to understand your experience and provide any assistance you need. If you'd like to do so, feel free to reach out to us via our social media channels on Facebook (https://bby.me/scx8h0), Twitter/X (https://bby.me/k1vbmv), or Instagram (https://bby.me/har0hr), and include the Google Review reference number #114701.
Garret B
February 06, 2026
5 out of 5
Installation department provided professional install
Dave O
February 04, 2026
5 out of 5
The person at the door greeted me and asked if hr could help. I told him I was looking for a Roku and was advised where to find them and someone to help in that area.