Best Buy Aurora

I bought a charger but it wasn't good one

I express my extreme disappointment and distress regarding the unacceptable treatment my friend and I experienced at this location. ​As paying customers visiting from a nearby hotel without a vehicle, we entered the store carrying two shopping bags from previous errands. From the moment we walked in, a security guard approached us with an unwarranted attitude of suspicion, immediately demanding to know if we were "looking for something." ​Following this initial encounter, this employee proceeded to stalk and closely monitor our every move throughout the store, treating us with blatant malice and making it painfully obvious that he assumed we were criminals planning to steal. When we rightfully confronted him about this harassment, Fabián attempted to justify his unacceptable behavior by claiming that people frequently steal using shopping bags. To put this into proper perspective, both my friend and I actually work in the security and customer service fields ourselves. We understand what proper loss prevention, safety protocols, and professional customer treatment entail—and what we experienced from your staff fell drastically below any acceptable standard. ​Let me be entirely clear: assuming guilt based on the presence of shopping bags and subjecting customers to targeted harassment is not professional security work—it is racial or situational profiling and severe customer intimidation. Furthermore, if Best Buy has legitimate asset protection concerns, the store is presumably equipped with security cameras and anti-theft spider wraps or electronic sensors on its merchandise to handle security professionally, rather than relying on the intimidation of legitimate patrons. ​To make matters worse, when we brought our profound discomfort and dissatisfaction to the attention of the staff, not a single employee offered an apology or attempted to de-escalate the situation, demonstrating a staggering lack of basic customer service and accountability. ​This experience left us humiliated and uncomfortable.

Now a days the store selection is limited due to on-line shopping making it difficult to try out a computer before you buy. Like most purchases, "An educated consumer is the best customer". Knowledge is power. Know before you go or click.

Walked in and was greeted with "welcome to best guys" by the two boys standing at the front doors.... so only boys work there, no females, and the products sold are over priced.