Best Buy Aurora

Nice customer service

I went to Best Buy looking for a power inverter for a camping and I ended up buying an anchor 300 W which is plenty big enough to run my TV VCR charge my phone's all at the same time without having to turn my big generator on at night so I didn't have to get up and leave my camper I'm very happy with it especially happy with the store there was a gentleman in there which I didn't know at the time wasn't actually working for Best Buy he is a vendor within Best Buy for mobile phones I believe it was Verizon that he was working for but I asked him a question not knowing that he didn't actually work at the store cuz he was standing behind a booth over there and he took the time to go and find the product for me in their warehouse bring it back out after he located it handed it to me and then escorted me over to one of the store associates so they can check me out the guy was phenomenal he should definitely get an attaboy for that but the service was epic it was incredible I was in and out really fast and got what I needed and a very happy with the product

I bought a charger but it wasn't good one

I express my extreme disappointment and distress regarding the unacceptable treatment my friend and I experienced at this location. ​As paying customers visiting from a nearby hotel without a vehicle, we entered the store carrying two shopping bags from previous errands. From the moment we walked in, a security guard approached us with an unwarranted attitude of suspicion, immediately demanding to know if we were "looking for something." ​Following this initial encounter, this employee proceeded to stalk and closely monitor our every move throughout the store, treating us with blatant malice and making it painfully obvious that he assumed we were criminals planning to steal. When we rightfully confronted him about this harassment, Fabián attempted to justify his unacceptable behavior by claiming that people frequently steal using shopping bags. To put this into proper perspective, both my friend and I actually work in the security and customer service fields ourselves. We understand what proper loss prevention, safety protocols, and professional customer treatment entail—and what we experienced from your staff fell drastically below any acceptable standard. ​Let me be entirely clear: assuming guilt based on the presence of shopping bags and subjecting customers to targeted harassment is not professional security work—it is racial or situational profiling and severe customer intimidation. Furthermore, if Best Buy has legitimate asset protection concerns, the store is presumably equipped with security cameras and anti-theft spider wraps or electronic sensors on its merchandise to handle security professionally, rather than relying on the intimidation of legitimate patrons. ​To make matters worse, when we brought our profound discomfort and dissatisfaction to the attention of the staff, not a single employee offered an apology or attempted to de-escalate the situation, demonstrating a staggering lack of basic customer service and accountability. ​This experience left us humiliated and uncomfortable.