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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5427 reviews)
Jp M
April 09, 2026
5 out of 5
Alejandro, Thiago, and another gentleman working at the laptop area at the Mississippi location were supremely helpful.
Rudy B
April 08, 2026
1 out of 5
Bought a HP laptop from them and in three months it started having issues. The power light is on but it won’t come on. It happened in the second month and then now this. I’m thinking they sold a bad one to me because I had an accent and thought I wouldn’t be able to have the matter dealt with. How can a new laptop not be able to turn on when you open it?? I am so upset, waste of money, and on top of that their laptops cost so much. I would never recommend that anyone buy from them.
Response from Best Buy
April 08, 2026
Good Afternoon, Rudy,
We absolutely understand how you are feeling after your recently purchased laptop began having hardware issues shortly after purchase. You have a one-year manufacturer's warranty that comes with a newly purchased computer. We would be happy to partner with you and work to assist you with this situation. Please feel free to send us a private message on social media. In your message, make sure that you also include your Google review case ID: #139721.
- Facebook (https://bby.me/lg8H9Q)
- Twitter/X (https://bby.me/MGFDG5)
- Instagram (https://bby.me/jz2oJR)
jose g
April 08, 2026
5 out of 5
Excelente lugar para comprar articulos electrónicos, además lo mas importante el trato de sus empleados es excelente
Walter P
April 01, 2026
1 out of 5
WOW! What a waste of time. The product, Ridge security wallets, is in a sealed showcase but you can't hold the product to shop for the size and style you prefer, until you buy it. 🤬
Response from Best Buy
April 01, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!