ORDER IS NEVER ARRIVED. I ordered a TV + $250 for delivery and installation, and I keep getting email of asking me to reschedule and the delivery date also keeps changing. I received NO CALLS regardings that. I called customer service and the lady confirmed FOR SURE this Saturday (11/23/2024) is the final delivery date. Today, I received another email AGAIN that my delivery date is changed to next Monday.
What is going on?
Response from Best Buy Outlet - Aurora
November 20, 2024
Hello,
Thanks for sharing your feedback with us. A new TV should be an exciting purchase, but I understand having this never arrive, isn't an ideal experience. I'd like to have our corporate team review this with you to see how we may be able to help.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the order number. Please also refer to your "Google review case 64451654" in your message to us.
Sincerely,
^Melissa
Don’t do it, just don’t. Horrible customer service. No communication on delivery day. It’s just not worth your time. The day the delivery was rescheduled for also didn’t work for them…
Response from Best Buy Outlet - Aurora
November 18, 2024
Hello, Robin,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We understand how important a delivery can be, and know we would be reaching out for support in this as well. We would like to take a closer look into this with you to document any feedback you may have, and to assist in any way possible. To get started, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64441398
regards,
^Brandon
I ordered my item online and picked it up here; it was quick and easy. The staff was friendly and helpful.
Got good service and got an oven at an amazing discount