'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Services Offered
Car & GPS Installation Services
On This Page:
Find Items in This Store
More to Explore
Recent Reviews
3.6(519 reviews)
angel m
November 27, 2024
5 out of 5
Get your stuff here amazing prices and so far no issues. I've saved thousands here
Dave
November 25, 2024
1 out of 5
I always read the reviews before I go to a new place like this for me. I'm sure glad I did. Your reviews are horrible! I'm going to steer clear of this one!
Response from Best Buy Outlet - Aurora
November 25, 2024
Hello there, Dave!
Thank you for taking the time to write a Google review. Company reviews can quite often be a very informative way of making the right choice before shopping. I would feel the same way if I found reviews to be to my disliking. We would be happy to hear any questions you might have and assist if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64474554 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Sincerely,
^Ryan
Duy D
November 20, 2024
1 out of 5
ORDER IS NEVER ARRIVED.
READ THIS BEFORE YOU BUY:
If you're interested in buying something here, I would suggest you to do a pick up. They will charge you expensive delivery and installation fees, and will "unexpectedly" reschedule it without giving you any notice nor reason. It has been close to a month and "they are stilling working on my delivery schedule."
I have been dealing with this over the last 2 weeks and I feel like they don't take it seriously. I guess one bad review won't hurt their reputation.
UPDATE 11/23/2024: Today should be the delivery date. And, no update so far. Interestingly, their support team is out for the weekend and they may not get the message until Monday? Why didn't they tell me this?
UPDATE 11/22/2024: I got help after my intial review post. My delivery date was expected to be Saturday. But today, my delivery date is CHANGED, AGAIN after speaking to customer service. He told me he would ensure that the date won't change. But it still changed???
I ordered a TV + $250 for delivery and installation, and I keep getting email of asking me to reschedule and the delivery date also keeps changing. I received NO CALLS regardings that. I called customer service and the lady confirmed FOR SURE this Saturday (11/23/2024) is the final delivery date. Today, I received another email AGAIN that my delivery date is changed to next Monday.
What is going on?
Response from Best Buy Outlet - Aurora
November 20, 2024
Hello,
Thanks for sharing your feedback with us. A new TV should be an exciting purchase, but I understand having this never arrive, isn't an ideal experience. I'd like to have our corporate team review this with you to see how we may be able to help.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the order number. Please also refer to your "Google review case 64451654" in your message to us.
Sincerely,
^Melissa
robin h
November 18, 2024
1 out of 5
Don’t do it, just don’t. Horrible customer service. No communication on delivery day. It’s just not worth your time. The day the delivery was rescheduled for also didn’t work for them…
Response from Best Buy Outlet - Aurora
November 18, 2024
Hello, Robin,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We understand how important a delivery can be, and know we would be reaching out for support in this as well. We would like to take a closer look into this with you to document any feedback you may have, and to assist in any way possible. To get started, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64441398
regards,
^Brandon