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Best Buy I70 & Tower Rd
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Frequently Asked Questions About Best Buy I70 & Tower Rd
How do I check product availability at the I70 & Tower Rd Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local I70 & Tower Rd Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy I70 & Tower Rd stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the I70 & Tower Rd Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2681 reviews)
nowakowr
April 03, 2026
2 out of 5
Brick and mortar is a fine experience yall just shoot yourselves in the face. No associates anywhere, no product on shelves, yall dont even listen to callous on the walkie from your own associates.
Yall got cheap, go the way of circuit city
Response from Best Buy
April 03, 2026
Thanks for sharing this review. We're concerned to hear this and can understand the frustration if you didn't receive the help you needed. If you'd like to share additional feedback with us or need any assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/oMnI6b), Twitter/X (https://bby.me/Fq5XaJ), or Instagram (https://bby.me/P0KquB). Please include the Google Review reference number #138113 when reaching out.
Robert L
April 01, 2026
1 out of 5
Before you purchase ANYTHING from Not-Best Buy, consider the fact that you only have a 15 DAY warranty on ANYTHING you purchase here.
Unless you would like to pay for an extended (ripoff) warranty, you are out in the cold.
You might suggest, but I have a manufacturers warranty and you do…does Not-Best Buy help you at all with that warranty? Nope…you’re on your own with HP or whoever. Do you actually think that you have a chance working with HP or most any manufacturer for a successful warranty claim? So why bother buying from Not-Best Buy? Ya might as well just buy from the cheapest place (probably Amazon) and if you have a warranty problem, call HP because that’s what you’d do with Not-Best Buy…cause they will NOT lift a finger to help you past day 15 anyways.
Response from Best Buy
April 02, 2026
Hello, Robert,
Having concerns with the Return and Exchange Promise with Best Buy can be difficult. We would be glad to assist in any way we can with your concern or to file a complaint if you would like to reach out to us on any of our social media profiles below with Review 137583 for support. Please note that the manufacturer would take care of concerns in most cases with the Manufacturer's Warranty. We do offer Protection plans, and/or an extended Return and Exchange Period of 60-days for our My Best Buy Plus and My Best Buy Total members for purchases made while the membership is active.
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Cj
March 30, 2026
3 out of 5
I went here to get my iPhone battery replaced and speakers cleaned on March 14th. At 1:20pm. I met with the agent at geek squad. He told me it will be 2-3hours. I didn’t get my iPhone back until 6:25pm. I had to call their call center and then asked to be transferred to this Best Buy location so that I can ask if my phone is ready. I was able to be transferred and then they told me on the phone that they are doing a calibration and it will be ready when I get there. I get there and still have to wait another 10 mins just to get my phone back. I get the phone back and it’s off and at 10% battery. So idk how they are able to do calibration if it is off. I looked at the bottom speaker and it is still full of dust and lint so I guess they didn’t clean it. . It took 5 hours to get my phone back. They should tell customers to come back before closing time or come back the next day instead of saying 2-3 hours and no call or updates. The GM Avi looked displeased and annoyed when i asked for my phone back.
Response from Best Buy
March 31, 2026
Hello,
Thank you for taking the time to share your feedback. Having to wait for your phone repair can be exhausting, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/itaWJl), Twitter/X (https://bby.me/8bQaPo), or Instagram (https://bby.me/H4j57X). Please reference Google Review, #136814.
Aaron S
March 23, 2026
1 out of 5
- Inefficient
- Location
Their website said they were in stock and would be ready within the hour. Just to be safe, I waited another 5 hours. Still not ready. Phone line is no help at all; ai that doesn't understand what you're looking for.
Response from Best Buy
March 24, 2026
Hey there.
We always want to make sure that we have as much on hand inventory as possible. If you still need help with your order, please send us a message on social media. Be sure to reference your review number, 134002, in your message as well. Thank you.
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