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Best Buy I70 & Tower Rd
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Frequently Asked Questions About Best Buy I70 & Tower Rd
How do I check product availability at the I70 & Tower Rd Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local I70 & Tower Rd Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy I70 & Tower Rd stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the I70 & Tower Rd Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2611 reviews)
Debra G
September 01, 2025
5 out of 5
Excellent Customer Service!
marsblack
August 31, 2025
5 out of 5
Good
Roger B
August 23, 2025
1 out of 5
Scheduled an appointment only to be told that they didn’t have any parts. After I finally got off the phone trying to figure out if there was another option for repair they only had one person available. This was a Saturday in the middle of the day.
Response from Best Buy
August 23, 2025
Hello Roger,
Thanks for reaching out and providing your feedback regarding your appointment. The situation you described did not sound ideal so I understand where you are coming from. We would love to see if we can assist you. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #33753 in a private message.
Facebook (https://bby.me/av4ox6)
Twitter/X (https://bby.me/vnwfvk)
Instagram (https://bby.me/c06xf2)
Thanks,
^Ezra
William L
August 06, 2025
1 out of 5
DO NOT DO BUSINESS WITH THEM! Ordered a laptop from them to be delivered to my home. They used OnTrac (Fly by night delivery service - their phone number on the website does NOT connect to anyone, the otehr number you can Google gets you to a text chat who told us THREE times, give us 48 hours to find it. #1 - no reply - #2 - it'll be there in 48 hours (and then updated the site to say it was delivered 3 days before) - #3 - we will get you an update in 48n hours to your email. CRICKETS. We tried one more time because they said it was delivered the day before. We got on the text chat and asked "Who signed for this?" Answer: "Give us 48 hours to find your package." Back online - they say "Contact the seller." So I do. Give Best Buy phone service guy the story. His first reply - we can send you another one. ME: Umm, no thanks. Using the same delivery? Are you kidding me. I want my $ back. NOW. Him: Yes, I will process and here is your confirmation number. THAT WAS A WEEK AGO. My Card has not been credited. I am about to call them and let them know about the FRAUD. Hey Best buy - if you want the Order # and confirmation # of the "return" - feel free to reach out.
PS - When I told the rep about the OnTrac issue - he immediately apologized and mentioned how they have been a problem. Ummm, you are BEST BUY - try UPS, USPS and FedEX. They are big companies. Like you. Also, google OnTrac and see the number of thefts that have occurred. Best buy: as my grandfather said, if you lie down with dogs, you're gonna get fleas.
Also, Best Buy - when you have a "contact us" link; maaybe mix in an email to your service. Not a chatbot or chat that is not always open. Some of us work and can't spend (more) hours getting you to engage in non-deceptive trade practices. Which this is. And carries a hefty legal penalty. Your move.
Response from Best Buy
August 06, 2025
Hello there, William!
We can fully understand the desire to receive your laptop as intended, and the need for support in such a situation. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #25212 in your message. You can find us here:
Facebook (https://bby.me/iez1kf)
Twitter/X (https://bby.me/6o8x5i)
Instagram (https://bby.me/w0ox0r)
We hope to hear from you!
Cheers,
^Ryan