Paid 1500$ for an online purchase that said I could pick it up that day in store. Drove 30 miles to the store to pick it up. Then stood at the customer service counter for two hours while they said they were waiting for the warehouse to approve it... while I stood there looking at the sea of merchandise that I could have shopped from myself and avoided all of this... I thought ordering online would save time and make it easier. They took my money and that wanted me to wait at their counter all day.
I cancelled my order, which wasn't easy, and Best Buy will never get my business again. They actively fought against taking my money by avoiding delivering a product and made me feel like an idiot standing at a customer service counter waiting for something I paid for hours before.
Joke of a wait here. 1 item on curbside pick up took forever. Just go inside and buy the item yourself.
Staff was some of the most friendly and helpful, not to mention knowledgeable.
What a great experience.