Best Buy I70 & Tower Rd

BUYER BEWARE: If this could be zero stars it would be. My wife and I ordered a dishwasher in December and wound up getting a notification that it was there and being prepared for pickup the following day about a week after the order was placed. Showed up the following day and was told that something was messed up and we shouldn't have gotten that notification. Okay, frustrating but whatever. Then we got a notification a couple of weeks later saying it's there and ready for pickup. My wife called to confirm this after the first experience. They confirmed it was there. We show up to pick up and after waiting half an hour are told that they can't find it, and it's not there. Now i'm frustrated. As we pull into our driveway, they call and tell us that they found it and it's ready for pickup. At this point, we inquire about just having it delivered so we don't waste any more gas and time. They tell us they can deliver but it's going to be a 6-week wait. We've already waited over a month by now. We tell them to hold off and we'll call back with a decision. We decide to just head back down there the next day to pickup since they said they had found it. After waiting again, we are told now that because we inquired about delivery, it was moved to "transit" and they no longer have it. So now after 3 wasted trips down there and more than a month of waiting we still have nothing to show for it. I am beyond pissed at how miserably this whole thing was handled. Guess we'll go to the Home Depot to spend our money there

I try really hard to write positive reviews however, I was in this Best Buy today around 6pm. I needed a new apple pencil. I walked around the store looking. There were approximately 25 shoppers in the store. I did not see any Best Buy employees on the floor. All of the shoppers were looking for help. The store could make a lot more money if the customer service was better. I ended up walking out without buying anything. Very frustrating.

Great, helpful staff!

Purchased an open box Samsung TV rated in "good condition" from this location. Upon getting the TV home I found that it was missing the interface/power supply box that is required to power on the TV. While trying to contact the store to rectify the situation I found that you are no longer able to call the stores directly, forcing me to go to the store in person (over 1 hour drive). Upon arriving at the store I was told that they can't do anything for me except to offer a return, not even willing to offer a discount to offset the cost of the missing parts to bring the TV to a functional state. Wasted 4 hours of driving and still am left needing to travel 2 more hours to return the TV. Attached photos of what best buy considers "good" condition and how the TV was handled before I picked it up, not to mention apparently not even powering it up to receive the grade.